The UPS Store

Came in here multiple times to get some business forms notarized. Despite 5 people working at the store I was still made to wait 20 minutes to get a notary stamp. Even though there was only one customer in the store…

I hated this place. It made a frustrating situation even worse.
I walked in and I knew it was bad. Packages were piled up all over the place. Literally. It was a shoulder-​height maze of white and brown boxes to the counter where I was «greeted» by a representative of the Recalcitrant Ghetto Alliance.
Prior to entering this UPS Store I was given specific instructions by another company. I had two packages for that company. One was sealed, labeled, and ready to go. The other one was in an opened package and needed a new label attached.
The RGA UPS employee told me she would not take the package that was sealed, labeled, and ready to go. She barely glanced at the other one and said that she could not make a new label for that. She said that the company would have to provide me with the label. I was stunned.
I walked back to my car where I called the other company. They were also bewildered also. I went back into the UPS Store and asked the RGA employee if I could complete a form for the new label. She gave me a form to fill out. When I finished, she changed some of the boxes I checked, added the price for a shipping box (which wasn’t requested or necessary), and totaled the price. She INSISTED that I would have to pay for a box and that she would not be able to tape the existing packaging closed. She did not give me a tracking number; she gave me the carbon copy of the form I completed instead of a receipt. She did not make a label for my package — she tossed it onto a pile where I was concerned that it would be lost.
Fortunately, my package did arrive at the company.

This is my second great experience with the staff at this store. First I needed something wrapped and sent to NY. The recipient remarked on how securely it was wrapped. I know it was kinda pricey but way worth it.
Today, I needed something shipped and the quoted price was out of my budget but the owner Mia, worked with me to find a solution. I was so happy with the results. Thank you Mia and Sherrie!

Worst customer service ever. Don’t go here. They had me go in line twice. They can’t put the envelope on for you. They charge you for the tape and can’t even put it on. I’ll never go to this store again until they change the staff.

Very poor experience today.
I need to ship a small children’s chair to California. A personal family item, to be sent to my niece. I stopped by UPS a few weeks ago with the chair, and the young UPS associate weighed the chair, and started calculating packing (fragile/​specialty item) and shipping charges. The manager came over to help her work through it. It worked out to be about $ 200 for everything. Shockingly high to me, I must admit. So I told them I would shop around and come back.
Checked in with some moving companies that take single items/​small shipments cross country, but couldn’t find a price for less then $ 300 and it might take 1 – 2 months. So I went back to UPS today to ship.
The same young woman and manager were there. Now they tell me it will be more then $ 300??? The young woman actually looked a little nervous before she told me the number… as she clearly remembered this was no where near the previous quote. Manager just stared blankly. Couldn’t care less. No explanation. No offer to honor their prior price, now that I had returned to ship it based on that. In fact, they acted like… «Well, what did we tell you… do you have it written down?» Actually, I do and I will bring it back. But the manager made it clear he is not interested in honoring their quote. He actually refused to give me his name so I could write a letter of complaint (although his co-​worker quietly gave it to me when I walked away…).
Just a very odd, poorly managed situation with very poor customer service.

Service was not good at all and employee had a chip on her shoulder. Came to send back a box to Amazon, with a prepaid label. Lady behind the counter was not friendly and complained about the packaging and then stated she would have to charge me $ 2.00 to tape the box or have me buy some tape for 3 dollars and some change and I could tape it myself. I did’t have change since I had a prepaid label. I’ve never paid for UPS or Fed-​ex to tape a box, ever! I went to my normal UPS store and they took the box without any comment. i was in and out within seconds. Go to the one on Montrose and Narragansett!

This is an excellent place for shipping and printing services! Everyone who works there is very helpful and friendly, and the parking is great.
They came up with a perfect design for my business cards for which I am very appreciative.

Stopped in here at 9am to drop off my Uverse box.
There were already 4 people in line but the 2 women there greeted and instructed everyone what they needed to do as they came in.
Woman (who I am pretty sure was the manager) took the time to make sure everyone was pleased and made sure everyone was taken care of and even advised customers of all their other services offered.
Great customer service goes a very long long way!

SHIPPERS BEWARE!
This is the biggest rip off place around. I went in there the other day to mail a box with prepaid postage. They could not rip me off for that one. Then I had a box that I needed to mail. It weighed over 4 lbs and I asked it to be shipped USPS. They have the US Mail eagle emblem in the window and I thought I could get the same rates as the Post Office. They said because it weighed over 4 lbs it would cost $ 37.00! I asked if this was the cheapest rate for the USPS. They confirmed it was the only rate available. Then they said I could spend $ 22.00 if I sent it UPS. Oh DEAR!!!
Needless to say as a savvy shipper I went to the Post Office where low and behold I paid $ 11.00 to ship my box. There was no rule about being over 4 lbs. I loved the postal carrier’s comment, «They don’t know what they’re doing and what our rates are.»
Crazy rip off place.
Please do not give these thieves your business.

I have been to several different UPS Stores or FedEx locations for shipping and this is definitely my favorite location to do so. The staff is very friendly and helpful which is refreshing compared to the other places.

Just went here to get some paper Hallowe’en decorations laminated so they would stay nice after taping them up every year. I called ahead, and verified they did it. I had called Minuteman Press because they were closer, but they only do large, commercial stuff I guess.
It was just $ 2.49 here, though i think 11×17 was more. Make sure to call ahead, because it takes some time to warm up the machine (like 5 minutes). Even so, the larger size can leave wrinkles. They didn’t charge me for that one, and I wasn’t too upset. The second one on the smaller sheet was perfect.
Other than that, staff was friendly and helpful.