The UPS Store

Very pleasant staff — efficient, kind and the more mature gentlemen working the desk know what they are doing. Sometimes a rarity in today’s day and age.

I printed out four copies, that’s right four piece of paper and they charged me $ 2.25. That’s fine but then they tell me at the register there’s a $ 10 minimum on the card… I said there’s no way I’m paying $ 10 for four pieces of paper. The old guy who was helping me… tore the papers up right in front of me! True story, he would probably tell you if he asked he had NO problem acting that way. Calling the store manager? You bet! Calling corporate? Yup.

I have been using the UPS Store for almost 11 years. I use this store to receive both mail and packages. As my company grew we started to receive very large volumes of shipments, sometimes even a pallet or two.
I have found that the overall level of customer service is excellent. At times I might frustrated when I walked in and the only one in the store was the owner and he was focused on working with the customer in front of me. But I came to understand that he provides quality service by doing that — working with the customer he is engaged with until their needs are met.
I would recommend this store to anyone looking for personalized service and a store owner who goes above and beyond. I would get in a check via FedEx right near closing, receive a call from the store and they would stay open late to make sure I could pick it that night. That is what I want from a shipping and delivery company.
Kevin

I have been a customer for 15 years, and Vaneet is always very courteous and thoughtful. I know it can get crowded, during common shipping times, but i try to get over there earlier in the day. Anyone running a business these days, has a 60 hour work week, and I for one really appreciate their efforts there. And he has 2 crackerjack assistants, that are very accommodating, when they can.

Worst service ever. The lady charges me double the price for a box. I saw the price at $ 2.95 on her computer screen and she deletes it and marks it up manually.
I would not trust them ever.

This place is truly horrible. I bought an iPhone 6 as a gift, it was shipped by Apple. One option was delivery to a UPS store. OK, perfect I figured — birthday is coming up and that way I can’t miss the package. So, I track it and UPS says delivered and has a woman’s name who signed for it at this store. I get off work and stop in before they close.
There’s an older Indian? man working and I explain that I had a package through UPS and I chose to have it shipped here. He asks my name, I give it.
«We have no package for you.»
«What do you mean?»
«We have no package. You are wrong.»
I am caught off guard by this since UPS’s own tracking info shows it delivered there.
I show him the tracking info on my phone and he just keeps insisting no we don’t have it.
I look at the woman’s name who signed for it and say it was signed for by her, so you have someone by that name here?
He responds by saying nothing and just walking away towards his phone. He starts calling someone. I ask him what’s going on (you know since he just left after I asked about the girl who signed for it) and he tells me to shhh, because I’m now interrupting his call. He proceeds to leave a message with the girl who signed for it and say basically where is this package.
He gets off phone and tells me h doesn’t know where it is and he left her a message, nothing more he can do. I tell him ok so you lost it? No he insists he just doesn’t know where it is. I tell him I think that’s the same thing but it’s all a waste he’s just being rude at this point.
I tell him I’m making a claim with UPS for a lost package and he says wait a day or two maybe we’ll find it. I explain I need it for a birthday. He shrugs.
I get a call the next day that they found it, THEY HAD PUT IT IN ANOTHER PERSONS MAILBOX. No apologies ever, nothing but the rude Older man annoyed that I’m trying to get my package.
I wish I had seen the reviews here before shipping something here.
Never, ever go here for anything. There’s a postal annex just down Lindero by Haggens and another UPS store a few mi away over the 101.
It’s well worth with the extra few minutes to avoid this place.

Have lived in the area 12 years — how is this place still in business? Went in years ago and had a horrible experience trying to buy some boxes. Stopped in this week because I had a box to ship back to Lands End via prepaid USPS. Girl behind counter refused to take it, saying «the mailman won’t take those, you have to take it to the post office» WTF ?? — I don’t think so.
Do yourself a favor and give your business to one of the local Postal Annex’s — they will help you out

I agree with every review except the one with 5 stars! They are horrible! Shipped something — they damaged it by not packing it correctly — took 4 months to get my money — owner dragged his feet and lied. I pulled my box from there — had it for years — so much happier at the Postal Annex down the way. Also found out that UPS has nothing really to do with the UPS stores — so you have to go thru their customer service — which is just as horrible as the store. Not once did I ever get an «I’m sorry» which would have gone a long way. We live in a small community — and I will continue to recent my experience to anyone that will listen. Go somewhere else — TRUST ALL OF US!

Terrible service. The store house say they open at 9am, the girl that works there finally showed up at 9:20. She never greeted me or said good morning. She did my entire transaction without any interaction whatsoever. It was very odd. The store itself is a disaster with piles of stuff and paperwork everywhere. From a business owners perspective it looked completely unorganized and I would trust shipping anything from them. How this shop stays in business is beyond me.
I feel bad about the poor review but the location is a goldmine and they are the only UPS store in my area. They could really have a super business if they tried a bit.

I horrible customer service by this old man. I carried a large heavy box to mail back to amazon and i asked if I can use some tape to seal the box. The old man said I had to buy the tape. I have never been to a ups store that didn’t let me use some tape to seal my boxes. Stay away from this place or bring your own supplies.

Absolutely horrible customer service. I went in and there was one guy in front of me, the owner looked at his packing slip and told him that he needed another to mail his package. Instead of mailing the guys stuff he just told him to take his stuff home print more packing slips and come back later. I had to come there to mail something to AT&T, he looked at my bag and told me he didn’t feel like doing that right now and to come back in an hour. Unbelievable.

They cannot ship items. They were literally not able to ship my package. Went to a competitor shipped no problem. This is somehow a franchised UPS location, I don’t know how, and they can’t ship things. I don’t know what they are business to do.
They don’t ship or receive parcel I don’t know what they do, if you need to send or receive parcel go elsewhere.

sometimes the owner will nickel and dime you on postage if your weight is off by just the slightest.

I too just had the absolute worst customer service from the Old guy/​owner. I just terminated my service with them. When you rent a box from them you are required to give them a $$ deposit for your key and when you return the key they give your $$ back your deposit. Well that wasn’t the case. The old man said I had to return the key before the month ended. I specifically call and talked to the old man and his kid to let them know I wouldn’t be there on the date. They said no problem! They forget… to tell me that they wouldn’t be returning my deposit because I was not there before the end of my month. The old guy said you’re late in returning your keys and I don’t care if you called me I’m still not giving you your deposit. Now leave… I’ve never had such horrible service. I would not recommend this UPS location to anyone…