Wine Naps

A few years back, a fellow red-​wine enthusiast gave me some Wine Naps towelettes as a gift. They claim to remove red wine stains from teeth and lips. The Wine Naps company got one star out of me because THIS PRODUCT TRULY WORKS.
In February 2011, I tried to order (5) bottles of Wine Naps Spray. The Wine Naps web site said these items were on back order.
On 2−13−11, received an email from PayPal that my account would be charged a total of $ 16.55 USD to WineNaps. My account indeed was charged, and I assumed the items would arrive when they were no longer on back order.
Eleven months later, just before Christmas 2011, I was talking to the friend who turned me on to this company in the first place when it dawned on me that I had not rec’d my spray bottles. I was intending to gift them as stocking stuffers.
I left a voice message and Wine Naps (310−717−5281) and heard nothing back. On January 17, 2012 I left another voice message at Wine Naps with detailed information about the order. (I was planning to change banks and wanted them to know that if they were planning to credit me for the order, my bank account would be closing soon.) Someone called me back that evening but hung up before I could answer.
Simply, I would either like the items I paid for or a refund.
Shame on me for not remembering my order sooner, but boo! to Wine Naps for either not shipping my order or not following up with the shipper to see where it ended up.
BTW, PayPal was no help in resolving this matter because my dispute had passed their time frame for assisting their customers.