New Balance Chicago

I know, I know it has only been a few days since my last review but hear me out… :) I had a slight issue with the shoes that were sent from another store. I won’t bore you with the details because the end result is really what matters. The customer service I received in fixing the issue was unbelievable. The store manager, Matt, offered a solution without hesitation. I can’t tell you how much I appreciated his help. Great store and staff! Yes — I still recommend this store. ;)

Matt and the staff where great, very helpful and ordered what I needed. Would definitely recommend. Thank you

Excellent sales staff and service. Very knowledgable, down to earth folks here to help and listen. If it’s not in stock, they will make every to effort to get the NB shoe for you. They exceed my expectations every time I shop here.

This New Balance Chicago is the best place to buy your next pair of running shoes. Matt, Mike, and Don are all experts in matching your feet to the perfect shoe for you. Wide feet? No problem. Pronator? No problem. Flat feet? No problem. I highly recommend this store.

I love this store and the salespeople. I thought I might try on sizes and them see if I could get them cheaper elsewhere. (I really needed new shoes a year ago!!) This gentleman was so extremely helpful, knowledgeable, kind and willing to work with me with my challenging feet. I would mention his name, but observing and listening to the other salespeople assisting other customers, I would feel confident working with any salesperson in that store. I have been wearing New Balance shoes for many years due to use of orthotics and other foot challenges. And of course, they carry other reputable brands. Highly recommended!

Stopped in there today and was very pleased with the customer service. I was fitted properly my foot scanned and was even put on the treadmill … Will be trying my new shoes tomorrow. Will definitely follow up this review

We have purchased many shoes from New Balance in the past, and had recommended them to friends and relatives, too. We went the extra miles to get to a New Balance store because they allowed you to purchase shoes of two different sizes, if your left and right feet don’t «match,» for a modest upcharge.
So, imagine our disappointment when we drove out to Oakbrook today, when we selected the shoes we wanted but were told the the policy about buying two shoes of different sizes had been DISCONTINUED sometime in the last month. (but, oh, they could offer a 25% discount if we chose to buy BOTH different sizes of the same shoe!) Sorry, but we do not have a couple hundred extra dollars floating around that we can waste on buying two pairs of shoes — one of which will be totally useless to us!!!
If you, like us, were a steady customer of New Balance because of their catering to customers’ needs for two different shoe sizes in the past, maybe this will save you from wasting a trip, as we did.
DON’T WASTE YOUR TIME AND GAS GOING TO THE NEW BALANCE STORE ANYMORE!

I’m a big fan of New Balance shoes. Although not close by, I really needed replacement shoes so I drove to Oak Brook Terrace in the summer of 2012. Their customer service was poor. I was disappointed and did not trust their attention to detail and follow up. My personal contact info (I bought shoes previously their) was wrong, product knowledge lacked, promise to order out of stock shoes (I came their because they carry all sizes) never was fulfilled, and my follow up attempt was casually dismissed. I won’t be going back because we pay list prices for NB products and the service did not warrant any praise. I found the Rt. 59 Naperville store to be excellent. The Oak Brook Terrace store may of had a bad month but I expect better.

Stopped in yesterday looking for NB 606’s that my local store said was not good enough for them to carry. This store did not have them, however, the store manager offered to order them for me and ship them for FREE!!! I will be back, great customer service! Thank you!

Love this place. I buy my new shoes and gear here. I love this place because the people who work there are runners not posers. Most of them run marathons and ultras so they really know from experience.
They also have a gait analysis machine and treadmill so they can see your pronation type and provide you with recommendations on shoes, arch support, etc.
Yes — they are expensive — I think my last purchase was new pair running pants for winter, new running shoes, and new winter running outwear top — $ 350 but… it’s worth every penny.
You buy quality so you make big purchases in the upfront — but then you won’t need to repurchase for awhile — other than the shoes (depending on your weekly milage).
I have run all my races in NB shoes and have had bouts of plantar faciiatis —
Schaumburg Half Marathon Nov 2010 — 1:58
Huntington Beach Surf City Marathon Feb 2011 — 4:51
Chicago Rock and Roll Half Marathon Aug 2011: 2:19 (running w/​the flu)
Chicago Marathon Oct 2011: 5:32
Elmhurst Ron Gibbons Turkey Trot 5K Nov 2011 — 26:28 (unoffically)
North Side — Rudolph Ramble 8K Dec 2011 — 42:13
Chicago Poloar Dash 10K Jan 2012 — 56:12
N.Shore Highland Park 10K Feb 2012 — TBD
Miami 13.1 Half Marathon March 2012 — TBD

Here is another reason why they are worth 5 stars… they just sent me a thank you card for my last shopping visit. Which other gym shoe place does that?

The people at New Balance are very helpful. I’ve bought quite a few pairs of gym shoes here. Recently I was having pain in my knees and hips when I worked out. So I explained it to the guy and he suggested and insert. Worked wonders! Now that’s it’s time for a new pair I will make my trip to the store.

I’m torn, the shoes are great, the service was fine, but I spent more than I thought I would by a large amount.
watch out for bait and switch tactics with their mass mail coupons

I religiously buy my New balance shoes, and I only go directly to their stores. As a personal trainer and group exercise instructor, I spend a lot of time in my gym shoes, and teaching kickboxing, boot camp, and working out often takes a lot of wear and tear on my shoes. I have found New balance to give me the best support for my foot. However, I only go directly to their stores and make sure to purchase a more high end model (1004 crosstrainers) which is usually not available elsewhere. I have found their salespeople to be friendly and helpful, and they give me and all of my clients a 10% discount as well on any purchases — how can you beat that?

I just went here and had to hold back and only buy 2 pairs of shoes! My friend recommended going here. She told me it’s the best as far as getting fitted for shoes. She was right on the money!
This place has not only gym shoes, but sandals and leather shoes for women! They also have men’s shoes and children’s shoes as well as clothing. The selection can be overwhelming.
As soon as I walked in the door, I was greeted by a friendly guy. I had no idea what specific shoes I wanted, just that I had hard to fit feet and needed shoes for walking and working out. He picked out a few pairs, measured my feet and helped me get 2 great pairs of shoes. I could have bought some of the cute sandals and their loafers are nice looking too, but you don’t want the credit card bill to get too high.
This place is located in a strip mall by Bennigans and if you aren’t looking for it, you can drive right by it. It’s worth the trip!