Graphi Studio

Incredible company. We have ordered albums from Graphi for the past 4 years. I couldn’t be more happy with the quality and customer service.

I’ve been using Graphi Studio for the past couple of years and have nothing but positive things to say about them. Their albums are beautiful, their customer service has always been great, and I use them time and time again. All of my clients love their albums and have no complaints.

Stay away. Not worth the price, turn around time, and hassle of simply trying to pay with your credit card. I ordered an album and could not get them to charge my CC. They said the charge wasn’t going through because my bank would not allow an Italian (overseas transaction to happen) and to contact my bank fraud department, and my bank department said that they didnt’ see an charge. I was incredibly frustrated, spoke to them on the phone, even met the team in person at a photo convention here in NYC and nobody even gave me another option to pay for the albums. After a couple months of trying to pay I went to another company for the album in the US which ended up being about the same price and I got it within a weeks time. All the while I get a daily email from graphi studio saying that my credit card did not go through over and over. One day after I had already went through another company to fulfill my clients album order (and ended up losing them because it took so long and they were furious) after telling someone on the phone that this was too long and to cancel my order. Flash forward a month and my bank notifies me of an overseas attempt at charging my credit card. My account was frozen and I had to go to bank and unfreeze it. I told them the attempted charge was not to happen as I cancelled the order. They allowed my credit card to work again, and the next day graphi charged me for an album that I no longer needed. I immediately responded with please cancel this order via the horrific online system that you needed to go through to communicate with Italy (keep in mind I already told a representative on the phone that I was done and furious as I lost my client) I never heard back anything from Graphi Italy and so I told my bank that the charge was not authorized and they returned the money back to my account while they investigated. Almost two months later I get a notification that they funds were reversed and the Graphi kept my money. I called support in the US and the customer service was not helpful. They said too bad that I wasn’t at the address that they sent out the albums to and that I could not get my money back. They said it was my fault that I did not do my due diligence at finding a way to pay them. They said I could have done a bank wire transfer, but that was after the fact after speaking to multiple people and nobody giving me this advice. I was only told after I requested my refund for albums I did not get. Stay away. They communication between the USA branch and the Italian branch is miserable and way too time consuming. I’ve never experienced such rude customer service. It is a shame that the company hasn’t set up a credit card system to properly charge someone here in the states that would not make a bank suspect fraud. I even contacted someone from Graphi Studio in Italy about this ordeal and did not hear back from him when he promised that he would get back to me the next business day.

Very interesting reviews below. I have been using Graphi Studio sense 2007 never had big problems. One’s they made a spelling mistake on a album cover and one’s I talked to customer service Graphi paid for entire shipping and shipped back album with correct cover shortly.. Also it takes little effort to reach them. Graphi is one of the BIGGEST album companies that I seen. They are not the BEST like Queensberry albums but never had problems with them like below. and I have printed MANY albums thru them.

What a nightmare!!! Keep very far away from Graphistudio. Cheap albums, zero customer service, mistakes on 3 out of every 4 orders. Oh, and 6 – 8 week turnaround. One of the biggest mistakes I’ve made in my photography career.

I wish I could give zero stars. Their albums have not held up at all. Their customer service is appalling, rude and often no response at all.
DO NOT use them.

problems, problems, problems.
expensive, expensive, expensive.
beware.
10÷22÷08 ADDENDUM: for your own sake, don’t use these fools. they will drive you crazy with their arrogance, incompetence and total lack of organization. i can’t believe how bad they are; now it’s over-​billing and refusing to return phone calls and emails. avoid avoid avoid.