Stephen Parker, Optometry

Had a great fist experience there getting my glasses & sun glasses BUT when I told them I had gotten scratch protection on glasses & I needed to bring them it to get scratches fixed I was told I needed to leave them for 5 – 7 days. I informed them that I wear them everyday & need them to drive & can’t be without them. They told me to go get DOLLAR GLASSES mean while. I told them I tried them before I got my glasses & they don’t work that is why I got glasses from them. I told them I drive everyday & need them & can’t leave them. I was then told well if they are scratched that bad how can I see? said that was why I needed them fixed because I had bought the scratch warranty. I was then told to get PLEDGE WAX & spray it on glasses & let dry then buff them out. It would work they said. I said why then would I have gotten the scratch protection. I also asked them why none of this was disclosed to me when I got them & the warranty. NO ANSWER. WORST CUSTOMER SERVICE EVER. DON’T GO THERE.
I ASK FOR A REFUND ON THE WARRANTY SINCE THIS WAS ALL NOT DISCLOSED. NO ANSWER
TERRIBLE CUSTOMER SERVICE DON’T GO THERE!!!