Besa Quality Auto Care

I gave Besa 2 stars primarily for the customer service prior to actually getting your car serviced. Re the repair service specifically, I would give them 4 – 5 stars. However, the folks at Besa who answer the phones, make appointments, provides direction/​answers questions regarding service prior to your car actually being serviced are the worst that I have come across in the Bay Area… really! If they actually pick up the phone, they will prove to be inadequate at best.
It’s unfortunate for the owner, because he has a bunch of bozos running the «front» and they are doing him a huge dis-​service.

Rod is a good guy. He has worked on my 650i for since I bought it. I’ve had to two in once I think in 4 years. I would recommend Besa to anyone driving a BMW or Mercedes Benz. Rod has always worked to get me a ride to an from the office. His prices are decent or at least market. I have an X5 as well these days and I use a different mechanic but I have nothing bad to say about Rod at Besa. Carlos is a really good mechanic.

We’ve taken 3 different cars to Besa over the last 15 years. Rod is always up-​front and honest about what he finds going on with our cars. He provides clear estimates with alternatives such as factor parts, rebuilt or used. Most recently we took a Toyota truck in for a pre-​purchase inspection. $ 120 fee for that gave us the information we needed to negotiate $ 1,200 off the purchase price. An excellent investment! Rod runs a clean shop with high integrity.

These guys are GREAT! We have been taking our Land Rover in for years now and have always received excellent service. In the past, we had bad experiences with garages making a bigger deal out of a problem in order to charge more for the service. Besa never, ever does that. We have had situations where they probably could have charged a lot, but instead found an inexpensive fix. It is great to have people you can trust. I highly recommend them!

I’ve had my BMW X5 in several times for repairs. They are honest and tell you what needs to be done as well as what doesn’t need to be done. I have never felt like I am being taken advantage of like you run into at the dealer. The pricing is very fair and Rod and his staff are very friendly and courteous. I would highly recommend Besa if you have a European car. They know what they are doing and most importantly they are honest!

I had a very good experience here. Great communication. They contacted me at every step of the repair process, emailed me updated quotes. They really made a process which is normally a pain, easy and efficient. Luxury cars have expensive maintenance especially when dealing with the dealer at least here you can be confident that you are going to have a knowledgable technician and accurate diagnostic.

I can’t honestly comment on under-​the-​hood work or cost, but I can tell you that the owner is willing to help out a gal in distress.
I don’t know about you, but when my dashboard starts flashing unexpected warning lights, I panic. I’m a car idiot (one of the many things I’d like to be an expert in one day), and wasn’t sure what this particular warning light meant. I passed Besa Auto Care and asked if they could help me out. The owner was super friendly and fixed the problem without even charging me. He gave my car a once-​over, provided advice and info, had one of his guys check my tires, and I rolled out of there 5 minutes later. Warning light off. Hey presto.
One good deed deserves another, so I hope his good karma (car-​ma?) is returned to him!

I have been going to Besa Auto since it was at the other location I can no longer remember exactly where that was and over the years the service has ALWAYS been amazing, high quality, timely. I have an old car but its my baby and while on the outside it doesn’t look as fabulous as she once did back in 1997 when I drove her off the lot, her insides are still fabulous and amazing thanks to Rod and Steve at Besa Auto (as well as the rest of the team there).
I am a single woman who doesn’t know a lot about cars but I know Rod cares that I have a safe, working vehicle first and foremost. His repair recs are never based on just wanting to make money off of me and as I mentioned, my baby is pretty old so he could if he wanted to.
Today I stopped by unannounced to see if he knew someone who could fix a small repair for me today, immediately so my holiday weekend fun could begin, he had a
Mechanic pop my hood, replace a hose in 5 mins and sent me on my way free of charge.
I’ve recommended countless people here over the years and no one has complained.
Can’t rec this shop enough!!! Thanks Everyone at Besa, you guys rock!!!

Besa Quality Auto Care will brutally buttfuck on the price. They charged me $ 700 for a simple alternator replacement job. When they were done, they still hadn’t fixed my issue of my dashboard lights lighting up when the headlights were off and vice versa (the opposite of what it should be.) When I asked them to fix it, they tried to tell me that this would require a complete replacement of the ignition (which is a fucking bald-​faced lie.) They also lied and said my oil was at a minimum level and offered to charge me for an oil change. I checked my dipstick when I got home and the oil level was fine.
The one positive about this place is that they were quick. They finished my repair in a few hours.
Don’t trust these dishonest sacks of shit. Although their speed is good, it’s only so they can anally rape as many customers as possible.

Rod and Co. are great. Besa consistently delivers quality work. I’ve been going to Besa for over 3 years and have been very happy with their service.
Honest, timely & professional. Prices are a bit on the high side but I believe you get what you pay for.
I recommend Besa

Not the cheapest, but they do solid work and are friendly to deal with.

I saw the great reviews on Unilocal,so I called them up and told them my just-​purchased used Toyota Highlander had an after-​market alarm system that was malfunctioning. I asked if they could restore the original factory alarm system that was still in it, and they said no problem, bring it in.
So, I brought it in, and they called me 6 hours later and said sorry, they can’t fix it, and I would need to bring it to the (notorious) Downtown Toyota dealer just up the road, to have the factory alarm reconnected.
They had already made arrangements with Ronaldo at the Toyota Dealer, in my name. «That will be $ 65, please.»
«Why can’t you fix it?»
«Well we can fix some aftermarket systems. Land Rovers and so on. But this one needs to be re-​coded. If you want to restore the Toyota system you need to go to the Toyota dealer just up the street.»
Why did they tell me they could restore my original alarm, then take my money and tell me they couldn’t restore it?
$ 65 to tell me that I needed to go the Toyota dealer.
Never again.

Rod and Patty deliver a great service every time. I have been going to them for more than five years and will continue to use them. They are honest, efficient, knowledgeable and pleasant people. You can leave your beloved vehicle with them and have a peace of mind.
Thank you Besa’s.

Honest, patient and does a great job.

The best! I’ve owned two cars an Audi and a BMW and have been to too many shops. Its hard to find shops that 1. know what their doing with European cars and 2. do good quality honest work.
Besa does amazing work with honest mechanics that let you know whats going on with your car and let you make the decision no pushing extra repairs and costs on you.
Even Better: Their costs are a fraction of dealership prices and much more reasonable than many other shops
Totally happy with them! I won’t take my car anywhere else.

I have been bringing my car to Rod for a few years now. He was recommended to me by a friend and THE BEST referral ever… Rod and his wife make an awesome team. They never sell you crap that you dont really need!.. they are very honest and hard working. Finally a mechanic that i can 100% trust!!! Keep it up!

This is the first time I can ever say I like mechanic. We have gone to besa for a few years, referred friends and everyone has been really happy with the level of service. They are fast and extremely honest.
Last year I blew up my engine and it was extremely expensive to make the repairs. They were so honest that they offered suggestions and price ranges for buying another replacement car… at obviously the risk of not getting my business. I decided to have the car fixed and they were quick and did a great job for us.

I have been taking my cars to Besa since they were 23^rd Street Auto care.
The work is thorough, reliable, and honest.
If you want to hear an explanation of what they have done they will walk you through the parts that were replaced and why. I will be coming to the shop as long as I have a car.

I have used this body shop twice so far, for repairing a leaky belt tensioner and for some collision repair. Both issues were handled very quickly and professionally. Rod has been very patient answering my questions, and the estimates he gave were accurate and very fair. I really appreciate him not overcharging for parts and frankly discouraging any unnecessary repairs.
The only thing I regret is that just as I found a great reliable trustworthy mechanic, I have to move to a different state.
Jul 9, 2009

Q: How does a business maintain a 5-​star rating on Unilocal?
A: By providing quality service and treating the customers like the individuals that they are, with respect.
I brought my car here for service that at the dealership was estimated to cost $ 1200. After all of the repairs and service were completed, my final bill was for less than half of the estimated charges from the dealership. I now have my new private mechanic.
For logistical and planning purposes, there is a Hertz rental car store directly across the street which makes planning for repairs and picking up a replacement rental car a snap.
Give this place your patronage and experience what it is like to receive 5-​star service from a small business.