CVS

The pharmacy expects drug addicts, it can be a real problem for legit customers. My husband had emergency oral surgery at Stanford. He was given a prescription for 3 meds — an antibiotic, a pain killer, and some type of mouth wash. He went to this CVS near our house to fulfill it but they wouldn’t give him anything. They said his prescription wasn’t real. He showed them his mouth, with the fresh stitches. He had the doctor call them. The person who talked to the dr said yes we’ll give him the meds. He returned but the answer was still no. By this time it was evening, too late to go somewhere else. He spent the first night after his surgery with no meds. Pretty sad.

The best thing is that parking is usually not a problem, but picking up prescriptions always is. If you’re lucky it’ll be ready when they say, but don’t count on it. There is always a line, and there is always drama at the counter –it’s not just people picking up prescriptions, it’s people dealing with obscure problems, being called back to the window out of turn since they already stood in line once, stuff like that. I would seriously suggest picking up your pills somewhere else.
It is not however located in a «dangerous neighborhood.»

They eventually took care of my complaint, so I’m adding a star. That said it’s still a dump, even for a CVS.

Conveniently located in the Fruitvale District and I always look forward to spending my rewards ($ 3-​$ 5) there and sometimes I get 20 to 30% off my regularly priced items if I make enough purchases to get a discount another time. Free parking is available and I usually find whatever I need there. The pharmacy is ok a bit on the slow side so I don’t usually have my prescriptions filled here.

This used to be my preferred CVS, in spite of the dangerous neighborhood. For years the staff was friendly, the shelves well-​stocked, and customer service was A+. I gave it a glowing review here a few years ago. But in the past few months it has tanked. This downturn coincides with the arrival of a new manager from the now-​closed Broadway store, which was by far the worst-​run CVS in the city.
It’s nearly impossible to use coupons here now. Cashiers are not empowered to use their common sense, and managers have no concept of customer service. Simple purchases that are easy and quick at any other CVS become long, drawn-​out experiences of shame and hostility. For example, today I tried to buy two bags of M&Ms, using two newspaper coupons. Cashier wouldn’t accept the second one, not understanding the meaning of the printed requirement «One per purchase» (as opposed to «one per transaction»). The coupons were not expired, not duplicates, and the items perfectly matched the printed requirements and photo. Really, even a 16-​year old can figure out this stuff, and they nearly always do at any other store. Also, some signage in front of the store was for sales that don’t start until next week (the dates are clearly printed on the signs!), so the staff can expect many more unhappy customers at the registers this week.
Last week there was an issue with a CVS coupon that the cashier would not accept for a item ADVERTISED IN THE WEEKLY CIRCULAR! The photo in the ad specifically showed that the item would be discounted with the CVS coupon, and the CVS in-​store scanner printed the coupon just minutes before my attempted transaction.
These were very small, simple purchases — just one and two items — nothing like an «extreme couponer» would try. Both times I left the Fruitvale store and made the identical purchases at another CVS (a different one each time). There was no fuss, no argument, no need even to have a conversation about the purchase. Just friendly service from people who are well-​trained and reasonable.
Unfortunately, the staff at the Fruitvale CVS seem completely unaware of what’s in their company’s weekly ads or on their shelves, they are unfamiliar with the CVS coupon policy and ignorant about coupon terminology in general, and unable to read simple instructions on the register screens. If you’re hoping to buy the advertised deals, shop somewhere else!

Gotta love the neighborhood CVS. After driving to three other locations a few being in Alameda, I came to this location and found the Milani brand of cosmetics that I was looking for. Guess I shouldn’t have made assumptions about the «hood» store. Parking can get tricky due to the shared lot with Farmer Joe’s and the ride share commuters sometimes park here too. Minus a few stars for the ransoms who hang out on the parking lot, and panhandlers. Good customer service from store manager.

This is the only CVS i go to but not anymore ! this one morning i went to buy some meds for my son who was sick i forgot to bring my ID and the lady didn’t let me buy it even when my mom was next to me i told her my mom will buy the meds for me but she was not having it. I end up going back home and later that day my sister bought the same meds from the same lady and they didn’t card her btw i look older then my sister. I guess she was having a bad morning and wanted to mess up my morning too.

Worst pharmacy I’ve ever been to. I always give them at least 4 extra hours past the time they say my prescription will be available and they STILL don’t have it ready for me. Every. Single. Time. The only reason I come here is because they are open late and I often need to go by after work. My skin crawls when I approach this cvs because I know I’m going to be standing in there waiting for 30 minutes. Seriously can’t express enough how unprofessional this location is. One star is a stretch.

I always have an AMAZING customer experience at this CVS Pharmacy! They are delightful and often offer something that is above and beyond what they are required to do. I actually feel like they care about me here and I really appreciate it. I think they have a very challenging job and can only imagine how grouchy the people they deal with are day in and day out — they get it done quickly and with a smile or at least good manners — that’s all I ask as I plunk down $ 80 bucks for my over priced prescription! Good job CVS Pharmacy peeps, you are exceptional and make my day better!

I was a regular shopper at CVS. Not since my car got broken into in their parking lot. Window was smashed in. With a broken window to replace and my medicine taken out of my car, shopping at CVS just got way too expensive for me. Shop at your own risk, and don’t expect them to take any responsibility. I was parked right in front of the store. Beware!

Nothing against this particular cvs, but all cvs stores are terrible compared with Walgreens. The prices on the random drugstore items are always 2X what it is at Target or Walgreens. RIP Longs.

So this is just a basic CVS — nothing fancy or too memorable. However, they do have a very friendly staff from what I have encountered. Merchandise is well stalked and fairly tidy.
They do have longer lines as mentioned, but I feel that is typical for anywhere in this district. You just need to be patient.

The Pharmacy is the absolute worst! Why give you a scheduled pickup time if they never fill it on time? I don’t understand how it takes over 24 hours to fill a prescription. Take your prescriptions elsewhere

Pharmacy is expensive and inefficient. On more than one occasion they were out of common drugs and when they do have them charge a premium price. The lines can be ridiculously long at times.
The store actually rates three stars-​decent service but the security guards bring it down to two stars– I wish they would treat the panhandlers outside the way they treat me-​its not nice to stare and search my bags– I never see them search other people’s bags– me three times in June.

This review is about the pharmacy.
I am moving my business to another pharmacy. The vast majority of the cashiers who work in the pharmacy are «nice people.» Similarly, I’ve generally had positive phone interactions with pharmacists when I’ve called in. There have been a few exceptions in both categories.
What’s at issue, however, are the ongoing inefficiencies and mistakes. The lines are often VERY long. They don’t seem to anticipate peak hours and to staff accordingly. Today I was told I could pick up my prescription refill at 1:30 PM (2 PM at the latest). At 2 PM I called in, just to make sure. Of course, it was not ready — it would be at least another 20 minutes. I had structured my Sat. chores around what the times I’d originally been given, and now cannot pick up my medication until tomorrow.
If this were an isolated incident, I would not be writing this review. However, these and similar breakdowns happen all the time.
Like I said, I am moving my business to another pharmacy.

I LOVE CVS!!!
Employees here are always really friendly & helpful. They are always asking if I need help finding something, or if I need help in general. I like to coupon and the cashiers always puts up with my confusion, is always PATIENT with me, and even helps me with my couponing! woohoo
I love the little red magic machine that spits out coupons when you scan your card! I swear, some days when I have nothing to do… I just want to go and scan my card. haha.
I also love that they have a huge huge huge parking lot which makes it so much easier for me to find parking compared to the Lakeshore location!
Since this CVS is so close to my school & mom’s restaurant… I am ALWAYS here! Thank you CVS for being so close!
One negative aspect is that there is always someone outside the store asking for money… and I’m not referring to the donation/​salvation army stand.

You can find all your basics at this store. I’m always impressed with the variety of plant-​based/​organic beauty products at this particular location.

I only come here if I HAVE to and if I have time to wait in lines. Their product selection is fine, but the staff are usually half-​assed about everything and getting through check-​out takes forever. Just like the Safeway around the corner, I wish this CVS would up their game a bit to fit the new atmosphere of the neighborhood.
Also, just like some other reviewers said, there’s always some customer con going on that involves stolen and/​or used merchandise, which is hilarious considering each time I’ve seen it, the items were always stupidly cheap such as shampoo or eyeshadow.

This store seems to be eternally stuck in the 1950s (layout design) that would be featured in a Tarantino flick. It’s got the usual retail drug store goods. The credit-​card-​sign-​pen-​thing had a difficult time accepting my signature-​capture on the screen… felt like using a sharpie pen instead.

For the longest time I really liked this place. It was convenient to where I live and I always got great coupons with the little red card.
Sadly, I can’t return to a pharmacy where they would let a random incorrect pill slip into a prescription. That kind of mistake can literally kill. Sorry, CSV — taking my business elsewhere.