FedEx Office Print & Ship Center

I admit. I procrastinated and left preparing for my CD audition tape at the last minute. and behold the helpful angel named Eric appeared. I not only received EXCEPTIONAL telephone customer service, but professional and courteous service picking up a package. and most importantly, help downloading Amazon music CD just in time for my audition! Thank you so much Eric for providing optimal customer service!

I went in here to print a return label and the guy behind the counter was helpful, friendly, and since the self service station was in use he just printed it right off for me and put it on my box. I was in and out in five minutes with a smile on my face. I don’t know what other folks are going on about.

I went here in a rush to send a package. There were two guys working and they took forever! When it was finally my turn, the guy was barely friendly. Not customer service at its best at all. Very disappointed. $ 50 to send my package ground. Wish I had more time. Then I would have gone to the USPS.

Extremely slow service:(
Very poor customer service:(
I regret for choosing this place …

I don’t see why there’s so many negative ratings for this place. I’ve had nothing but positive experiences whenever I’ve gone here. My only real complaint was that the prices are a bit high, and the selection is limited.
I’ve shipped a package here once that had a prepaid shipping label on it. Even though it was very early in the morning and I was likely their first customer the staff was very helpful and professional and even made sure that my package was securely sealed.
My package left the facility later that day with no issues whatsoever

I work for a major school district, and needed a rush order ten copies of an 11×17 image. There was one customer in the store, and three employees. Instead of helping me, I was directed to submit my order online, and told to return a few hours later… Seems to me a business that professes to specialize in copying and printing images, could manage to make 10 11×17 copies pretty easily. It could be said that the three employees present were working on other projects, (online orders perhaps?) but none of them were busy working while I was present. I won’t be able to rely on Fedex for simple rushed business items, that’s for sure!

I shipped some stuff from here last week to friends in Chicago and guess what, the people working here stole most of the stuff I was shipping. Maybe I’m just a sucker for letting them pack it and ship it for me but either way, they are theives. Do not trust this place!

If I can rate 0 stars I would. FED EX is so frustrating. They set delivery dates and change it last minute. Why does it take so long for packages to be check in and be on its way to transit. On top of that they don’t have a constant time when they deliver. NEWS FLASH Fed Ex. People WORK.

Stay out if you require service. This is the worst place for service I have ever gone. The staff is rude and unwilling to help in any way. I have 6 samll docuements to bind. They said they needed seven hours. Seven hours to do a ten minute job. There was not a person in the place. I have been there before and got the similar bad service and terrible attitude. Too bad I didn’t learn the first time. I am trying to

I was trying to be patient and polite at the huge wait at Kinko’s. There was only one employee on staff and it’s not like she made the decision to run such a small staff but when they told me that the price to scan my stack of receipts for taxes was going to be $ 1.99 per receipt I involuntarily muttered a ‘Fuck that.’ in response.

I work in the same building and had two non-​standard sized posters printed out here. Mia was really helpful, knowledgeable, and had great customer service. Normally I’m wary of doing special print jobs ad FedEx/Kinko’s type places because I’ve had bad experiences, but Mia did a really wonderful job!

Brittnee is helpful and knowledgable about all Fed Ex services. I always try to get in her line over the other employees, who are less than friendly.

I use this locations printing services on a regular basis for work and I’m always pleased with their work. I highly recommend them for their professional service and prompt delivery.

I have only used this store to ship packages, and each time the same woman has helped me. She is polite, friendly, helpful, and offers top-​notch customer service. She even tapes my boxes shut for me (which is more than I can say of other locations). I always walk out with a smile. I just wish they were open later than 6:00 pm.

I’m not one to post a review for something like a FedEx center. They seem more like a necessary evil than something I’d take the time to recommend. But I had a package held here for pick-​up and the staff called me and left me a message to let me know it had arrived and then FOLLOWED UP the next day with another phone call. I thought that was pretty impressive and very customer-​service oriented.

The staff took a VERY long time to help me. I was the only person at the counter, and they did not seem to care that I was waiting to overnight an envelope. When they did start to help me, they told me that they couldn’t get the envelope to my destination the next day, since their driver left.
So I asked what I should do to get my envelope to the destination, and they told me to go to the airport (25 minute drive at least) then said I should call 1800fed ex. I was standing in the fex ex store and was told to call fed ex. I was shocked. I did not have my phone with me so I had to go home and to try to find a place to go to send the items off.
If the three people standing behind the counter had not taken so long to help me, and if they actually helped me to find a location that could ship my items, I would have gotten to a different location in time and been able to ship my items.
It was unpleasant to come to this store.

I am feeling cheated by Fedex while i am writing this review. I went to ship an envelop for an overnight deliver to the nearest Fedex office. My option to select for an overnight delivery was only after knowing the price for it. He took my envelop weighted it and gave me a receipt of 35.76 dollars. Two days later my account was charged with 58.03 dollars. They took 62% more than what the receipt was. I called up customer care and he said the receipt was just an estimation. Look at the botom of the receipt. «Subject to Additional Charges».
Ironically at the store i was willing to pay there by cash or by credit card but the person at the store advised me to use fedex account as i will get more benefits at times.
I went to this store again and he said he can’t do anything as now his system doesn’t have the data and asked me to call customer service. He too wondered why they charged so much when he himself the fedex employee weighted the package and gave the receipt.
I wrote an email complaint to fedex. Nothing happened. I am feeling cheated and so i decided to close my account. They said i have put a request to close my account but it has still not closed after 6 days.
I would have not shipped overnight had the guy in the store would have told me that they are going to charge 58 dollars. He weight the envelop and told me charges for all the services (3day, 2day, 1day and overnight) and only then i selected the overnight option. Never knew that they are going to charge more 62% more.
I have never been charged more than my receipt. If i would have payed by cash, the fedex would have never charged me more, so why they are cheating there own account holder and those who pay by credit card.
Note: This rating is not for fedex oakland office but in general fedex billing who charged more than my receipt.

I needed to scan some imortant stuff and I was on a serious time constraint so I quickly called FedEx. The lady I talked to on the phone was very helpful and described the location so that it was easier to find. The only problem is the location, unless you’re a trendy businessperson. I’m not, so parking really sucked, but the awesome person who helped me with my scanning really made up for it! Overall, I’d definitely go here again, but I would walk because it’s right on beautiful Lake Merritt!

Fairly good as far as these things go. I did a print order online, and it was done way before the scheduled time, and they called to let me know it was ready as well. When I went to pick it up the service was pretty good and I didn’t have to wait too long. My only gripe is that I had stuff done on cotton fiber watermarked paper and they put it in upside down, so the watermark is upside down.

I think this is the Kinko’s I went to — it’s right by Lake Merritt in a large-​ish office building on that funky corner where a bunch of streets converge at a rounded corner. Yea, try to find it now. =)
Anyway, I need to create some laminated cards for work and wasn’t looking forward to the task. As soon as I walked in the entrance, the manager greeted me — I think his name was Rick. Super friendly and assisted me in making the double sided copies and then laminated all the sheets for me. The only thing he didn’t do was cut the cards for me. I was so thankful for his help and putting me at ease with the task at hand.
If I have any copying or printing projects, I’m definitely headed here.