H&R Block

I’ve always done my own taxes, but after dabbling in the freelance world last year, I felt more comfortable having someone professionally trained guide me through the forms and processes. Les Lund is the man! Not only did he ask me a lot of questions to ensure that everything was accurate, but he was efficient and highly personable to boot! Is it possible for tax preparation to NOT be a drag? Why, yes, with Les!

This is the second year I’ve done my taxes (having graduated recently from college) and this is the second time I’ve seen Les Lund. As a young tax payer with little to no experience of all the things I should be remembering to bring with me, I do appreciate Les’s patience and flexibility with scheduling me during the times I forgot to bring in certain documents. Les is very enthusiastic and encouraging. However, I will NOT BE RETURNING to H&R Block and will be turning to a local accountant next year.
To begin, Les failed to inform me of the hefty fees that H&R Block charges and I didn’t realize this until AFTER THE APPOINTMENT when I looked over the paperwork prepared by Les. This was baffling and upsetting because Les specifically went over the payment that would be deducted from my return to pay for him, which I agreed to, and he pointed out the total sum I would receive. Lo and behold he failed to mention the couple hundred that H&R Block would take on their own for their own «fees.» Even if I hadn’t read between the lines, it would’ve helped for him to be more transparent about these fees that would occur.
Secondly, although the process was efficient and saved me a lot of time, I felt like I wasn’t encouraged to ask questions nor was the process broken down into much detail for my benefit (knowledge-​wise). Just to add, Les wasn’t even aware of a document that wasn’t necessary this year until I went through a series of phonecalls in a frenzy to find this particular document and I had returned the next day to see Les, again, to inform him this document wasn’t actually necessary to file.
I feel as if H&R Block cheated me. I will never recommend this to friends and will instead turn to more local accountants.

Went there yesterday to get some urgent information on Tax law. I waited 2 min which was great but then the older gentlemen helping me picked up the phone in the middle of our discussion and he didn’t just took the number of that cst to call back he started to help the person on the phone while I was still standing in front of him waiting to finalize my questions. I was taken aback. After 5 min he still was in the middle of giving that person on the phone advice so I left. I didn’t want to stay there and wait not knowing if this will take another 5 min or 30 min. There was no respect towards me being there first and not having been served finish.

I originally had a great experience with my first taxpreparer, Loan Hong Vo. She was informative and seemed to do as much as she could to help with my filing.
2 months after tax season I recieved a letter from the IRS stating I still owed a ridiculous amount in taxes. I contact this office to try and speak with Laon so we could remedy this issue or see where things hadgone wrong. The staff informes me that she only works for the company during tax season and that they could help me. This couldn’tbe further from the truth. In a roundabout way they said it wasmy fault that the filing was wrong and that they wouldn’t give me Loan’s contact info or even contact her themselves to see where errors may have been made.
The gentleman at the reception was rude and condescending. He suggested I «look her up on facebook» if i wanted to speak to her since it «wasn’this job» to figure out what exactly went wrong with my filing. I won’t be using H&R Block for any further filing.
If by chance you read this Loan, please email me at

Very pleased with the service by Les! April 15^th and gave me all the answers I needed. Great service

I had a really great experience here. I went just a few weeks ago. I made my appointment online a few days before. They were running on time. Les Lund helped me and he was great! Fast, knowledgeable, and very warm and friendly. I didn’t realize getting taxes done could be fun! I highly recommend him.

I’ll give a 3.5 stars if it’s an option.
hubs and I never had to go to H&R or other tax places but needed to do it this year.
Hubs made an appointment and we’re about 5 mins but they took us in anyway.
Our preparer was pretty helpful and nice to work with.
We got our refund less than 3 weeks later… very cool.
My only gripe is that they never give you how much you should expect to pay. I mean… what if I’m really broke and couldn’t afford the $ 250 fee that they charged me 5 mins after finishing my taxes? At least they should give us some idea. Honestly, I could have someone prep my tax for $ 75. ugh!

Yes I have been going to this H&R Block office for over 15 years. Everyone that I have dealt with preparing my taxes has been great. I will say that Les Lund was my preparer this year & he was great.
He was very explanatory when preparing my taxes in which made my visit efficient. He also gave me additional information in helping me with my tax preparation. I will say that if you go to this office, request Les Lund. He is one of the best tax preparers for H&R Block.
Thank You Les
M. Perriman

Special thank you to Loan Hong Vo for her exceptional customer service while preparing my 2013 taxes. Loan has been my tax preparer for the past three years and I wouldn’t have it no other way! Loan always has a smile, stays professional, and very knowledgeable in her skills as a tax preparer. I never feel like I’m just coming in to pay for a service and then go. She sets a great atmosphere of comfort and confidence in knowing my tax return will be done correctly. Loan is truly the reason why I am still going through H&R Block for any tax preparing. I refer anyone who is seeking a tax preparer for any year, to book an appointment with Loan Hong Vo @ the Temescal H&R block :)

Sara Roberts —
— is great, helpful and will definitely take the time to make sure your tax forms are correct. Highly recommended! They are close at 7 pm but she stayed there with me until 9.30 pm to figure everything out. It is great that now I only have to pay ¹⁄₁₀ of what the IRS told me but most importantly
If you want to read the whole story…
I went there without an appointment and within a couple of minutes they offered to schedule an appointment or stick around if someone does not show up to theirs. It was an emergency because my deadline was coming up and my forms (not done by h&r) were really wrong and high.
I was an international student on a scholarship, lived in one state worked in 3 other states and received different forms from different employers. Sara took the time to look into all of this and it turns out I only owe the IRS ¹⁄₁₀ of what the IRS calculated off of the wrong forms a third party calculated.

I don’t understand the harsh criticisms this H&R Block office has received on Unilocal.I stopped off without an appointment soon after they opened. I had some tax questions and forms to be filled out in reference to my upcoming retiremnent. Sara Roberts, a tax associate, met me immediately and devoted an hour of her time to answer my questions and help me fill out federal and state tax forms. I foolishly neglected to ask her at any point what the charge would be and was astonished and pleased that she’d provided her consultation for free.
I couldn’t be happier with her service and recommend this office to anyone.

Simply put: Do Not Go Here. They filed my very simple re3turn 5 days after when they were supposed to. I waited 2 months to figure out what went wrong from the IRS. H&R Block made the mistake that, so far is costing me $ 885.

I called a few days ago and set up an appointment for this evening at 7PM. I get there and 6:59 and am told my person is still with another client. At 7:15 I ask how much longer of a wait it will be and they say my person is «in back» and said she would be out here by now. At 7:30 they go get her and she comes out and tells me she’s with another client and can I wait a few minutes. At 7:45 I’m still waiting. Finally at 8 she calls me in. Great, I waited 60 minutes! I politely ask if there is a customer survey I can fill out because I have some suggestions. The receptionist says she will go grab it and never gives it to me. Then my person (are they even CPAs?) tells me she can’t pull my 2008 or 2009 records up. She tries a few times and finally decides to call IT. She shares a phone with the tax person next to her so she has to WAIT UNTIL THAT PERSON IS DONE TO CALL THE IT PERSON. Finally she calls the IT person and after a long series of pauses, is suddenly able to pull up my 2008 taxes. She then proceeds to put a HOLD on my 2008 taxes. WTF? Then she claims she can’t pull up my 2009 taxes and that I might as well go home and try to to do it. Seriously? WOW H&R block you are useless…