H&R Block

I was scheduled at 11am and I did not get attended until 55 minutes later. I was scheduled with Bill who was with another client until 11:15am. After the client left Bill went back to his office and then I saw him walking around a few times. After I told the secretary for the second time that my appointment was at 11am she finally decided to go remind Bill for the second time that I was waiting. After I went in I told Bill all the information I had gotten from one of their representatives last time I had gone to his office. Bill straight up told me that not everyone one at H&R block knows how to do taxes, which made me uneasy and insecure about doing taxes with them. If I could I would give them negative stars for being irresponsible and negative stars for them not being on the same page about doing people’s taxes.