Hertz Rent A Car

I’ve rented from here multiple times. It doesn’t matter what time of the day you pick up. It’s always jacked with a long line, one or two (if you’re lucky) agents at the desk and it seems to take 20 minutes to process a single customer.

Slow slow slow slow slow service, they have one guy working here and he is slow. There’s only 3 people in line and i waited for 45 minutes. Do not come here if you don’t have to.

This is by far my worst rental car experience. Long customer wait times, standing up in line for more than 15 minutes. The first car they tried to give me had less than sufficient tread wear on the tires. It’s raining today, that’s not safe at all. After reporting it to the manager, one of the employees drove the vehicle with a customer to another location. It should not take more than an hour to get a safe rental car. Never will I use Hertz again.

If it’s possible to give zero stars I will give zero stars. This is the slowest Hertz rental location ever. I’ve been here 2 times and I had to wait 40 mins each time. I asked for a pick up at 5. The driver got the wrong phone number and left. It’s 615 and I’m still waiting at this place. They had the correct phone number in their records (I’m a hertz member) and never bothered to look it up!!!) Go somewhere else to rent don’t waste your time here!
Oh and they start washing your car after you do the paperwork. I asked for a vehicle with navigation. They only realized it after I checked in and started looking for a car with navigation. Basically this is wasting the customer’s time! What’s the point of making a reservation a week ahead if I have to come in and wait 45 mins for them to do all the prep work that should have been done before?

Everything was just fine here. Good customer service both pick up and drop off. Agent took special care to help me connect the Bluetooth feature. Very accommodating when I needed to extend for a day.

Was sent here by insurance, and the experience was terrible. It would have gotten one star if it wasn’t for feeling slightly bad for Darryl, who was very kind & competent (unfortunately, I didn’t interface with him until I dropped the car back off). To start, I called in advance – and then again the morning of to let them know what time I would be arriving to pick up my car before work. When I arrived, it was as though I was a surprise to them, no car was set up for me, and it literally, no exaggeration, took them 2 hours to give me a car – at that point I had had to cancel 2 client appointments. There were 3 of us inside with similar problems – it should never take 2 hours to service 3 customers. When I told the woman I needed to go to work, and would take a dirty car, she all but ignored me. I would never recommend this place to anyone.

Truly terrible service, disorganized, and took over an hour to get a car despite having a reservation. Forget about their shuttle– never came. They seem understaffed and undertrained with such a crowded location that getting one car might mean moving 4 – 6. Forget about this place, not worth the aggravation.

I will no longer Hertz based on the poor customer service I received. Businesses need to know customer service is everything! After 20 minutes of poor service I decided to not rent car and instead went to Enterprise 3030 Broadway just few blocks away where we were greeted with smile and EXCEPTIONAL service! I committed to use Enterprise for all my car rental needs from this day forward. #CustomerServiceMatters

The worst service! Had a very bad experience yesterday. One thing is having someone new, and an hour wait to pick up a car, another is the very poor customer service that accompanied all of that. They don’t even have a proper garage or sign indicating a drop off point for the cars!
Get it together!!! First and last time renting here absolutely!

Horrendous. Staff fighting. Customers fighting with staff. It’s got just about the worst vibe except for one nice and smart guy, Andrew who was berated by a blow heart colleague. Heads up, Hertz: close this location and find Andrew a better job. What a disaster. Too bad for Oakland as it would be unwise to patronize this place. And they seemed short on cars in addition to be short on manners and competence.

Unbelievable. Went in and rented a car through my insurance company since our car has been totaled and we’re provided a rental for a week past the total loss date. Hertz told me I had to put a $ 50 deposit down so I gave over my credit card. He got my information and then walked us to the rental. The car was great. Things were smooth.
I checked my bank acct. a couple hours later and a hold for $ 140 had been placed on my account. I called hertz around 1:30 and they told me they weren’t sure why it charged me that much and that they would get to it at 5:30pm that evening. I asked them to deal with it sooner than that since it was a lot of money to me and they overcharged me. He told me to call the headquarters. I did. They sent me back to the local office. After another hour of phone tag, I finally got some folks who could do something. They determined my deposit should have $ 76.00 and they don’t know why it charged me that amount (still more than what they TOLD me it would be but way less than what they charged). I asked them to refund that amount to my card. They said they couldn’t. I offered to go in and have them refund the total amount and then recharge my debit card. They said they couldn’t give me any of the money they overcharged me until I returned the car in a week. I agreed to return the car the next day and to cancel my contract with them. He seemed all too happy to let me go somewhere else. I called my claims agent at State Farm and she was appalled at their behavior. She agreed to set up a rental through enterprise for the next day for after I return the car to Hertz. Do not rent through hertz. Reading these reviews, it seems they have an issue with overcharging customers and then not doing a single thing about it. Enterprise is only a couple dollars more and there, I have never dealt with anything close to the incompetence I experienced at this Hertz location.

BEWARE…
Went to Hertz on Webster St in Oakland b’cuz that’s where a car was reserved for me through my insurance company. Walked in with another woman who was in the same boat and there were already 2 other parties waiting to be served. There was no one at the counter so we all waited 5 – 10 minutes for someone to show up. The gentleman in front of me had been there 45 minutes trying to get a car. He wanted a car that they said needed to be serviced so it was not available. The clerk was very rude to the man and incredibly unaccommodating. The clerk was trying to pressure him into taking a car the man didn’t want. The man said he’d go to another location and the clerk said he’d have to go to Fremont (50 minutes away from Oakland) or San Jose (75 minutes away from Oakland). Because he didn’t offer the man another Oakland location or he didn’t offer to call another location to see if a car was available nearby, it just seemed like a tactic to pressure the man into taking the car he didn’t want. It was ugly. I waited at least 30 minutes to get waited on even though I had a reservation and had called that morning to confirm it. On the phone I had been told that they had set aside a Full Size car for me and that I could pick it out when I got there. I assumed this meant that there would be enough inventory for me to have a choice. In fact there were 4 cars to choose from, a Kia Rio (really small), a SUV (really big), an Ultima (with only ¼ tank of gas), and the car I chose, a Chrysler. There were also about 6 other cars all of whom were referred to as unavailable due to mechanical problems. It was pathetic. I see why they were pressuring the guy in front of me to take the car he didn’t want, they didn’t have any stock available. Additionally this location is FILTHY. Big stains all over the walls, carpet, and chairs — YUK. After a 30 minute wait just to get waited on, they took a really long time to process my paperwork and prepare the car for rental. I was there for almost an hour. And yes they tried to sell me the extra insurance coverage for $ 17/​day. After all this piss poor service, a seriously disgusting office, arguing with customers, and a paucity of available cars, the office manager actually had the nerve to follow me out to the rental car and try to pressure me to give them a good review… Hah! Like so many other reviewers have already stated — I won’t rent here ever again, if I can help it. I am also very disappointed to hear that Hertz is not interested in our complaints — they really should be. The complaints are very consistent and this location does not represent them well at all. Later on in the day, I spoke with a customer service rep at Hertz 800−654−4173 and she suggested sending any concerns or complaints to

This is the worst place to rent a car the cars are horrible waited 2 hours to get. Rental they switched out my car 3 times none of the cars were clean some needed service never go here

Terrible. I PREPAID for my rental online and then they didn’t have it when the day came to pick it up. They DOWNGRADED me to an «economy» car which is code for «plastic smartcar». Driving on the highway was terrifying. A strong breeze blew the car around. And they CHARGED ME FOR A BETTER CAR THAN THEY GAVE ME!!! Don’t even get me started on the 53 MINUTES I waited to receive the worthless car they gave me.
I will NEVER, EVER go back here. Considering trying a chargeback on my credit card.

DO NOT RENT FROM HERTZ OR THIS LOCATION AT ANY COST. You will be upcharged, treated rudely and classless from all staff and they will not explain ANY of the charges to you until you are already charged and their only excuse will be that «you signed a contract». This has possibly been the WORST rental experience among several in my last few years of renting. The staff was incompetent, unwilling to assist in a solution-​oriented manner, and no one was able to solve the billing issues from the management at the rental location to the billing department directly at Hertz. My issue is still unresolved and am now having to take legal action with my bank and with an outside party in order to get this resolved. The interactions I’ve had with Hertz staff prove that customer service is NOT a value within your organization, and for that, I will make it known to anyone I encounter, all social media outlets, and any other way I can to NOT do business with your company.

I was bitten by bugs in this car. Yuck.

I continue to be happy with Hertz. These guys/​gals work really hard and are fair, friendly, and have much better cars than other rental agencies in my experience. I rent cars all the time here for work and personal use and I always get a great deal and fast courteous professional service from Dante and Derrick. I get a friendly and fast ride from Levonnia or Charles back home. I guess people sometimes are already stressed when renting due to car breakdowns or wrecks, otherwise can’t understand negative reviews of these guys.

While the gentleman who helped me at the counter was kind and courteous, the vehicle I reserved was not available. I called to reserve 4 days prior to picking up rental, but that obviously did not matter.
The service person who picked me up from the body shop was not very helpful. I had quite a few items and he did not inch to help me load nor unload the car.
If I can help it, I will never rent from this location again.
Thanks for being nice, Darryl. If it were not for you, I would have rated mu experience 1 star.

«I’m so fan-​cy
you already kno-​ow.
I’m in the fast lane
from LA to Tokyo.»
As I stood in line, I was almost convinced that playing Iggy’s catchy ode to the fabulous life was all part of Hertz’s brilliant marketing strategy.
I mean, the little Kia Rio economy car seemed just fine when I made my online reservation, but all of a sudden, I felt my lip start to curl at the very thought of the word «economy.» But before the words, «I think I’ll take another look at your Prestige Collection,» came out of my mouth… a commercial came on and the spell was broken. Hm, Hertz just might want to invest in a «Make People Spend $$$» Pandora station for their rental locations. I bet they have a number of them based on the demographics of any given part of the world.
Joking aside, I had a great experience picking up my rental car this past Monday afternoon. Dante and Derrick made the whole process very painless (I was out of there in under half an hour!). That time includes waiting for two people who were before me in line, and Derrick having to adjust my rental details. You see, I made a mistake with my online reservation by not noting that my car was in the shop due to an accident. If you find yourself in a similar situation, and your insurance company tells you that you have a cetain amount of $/​day for a rental if you go through Hertz, use the following link to make your online reservation:
.
The information that Derrick asked me matched the info that they ask if you go through that link:
First Name
Last Name
Phone #
Alternate Phone #
Insurance Company
Claim Number
Repair Facility Name
Repair Facility Phone #
But he had a few additional questions:
Date of Loss/​Accident
Insurance Company Adjuster’s Name — I didn’t know this off the top of my head, but Derrick said that that was alright because they could find the info based on the Claim Number (very important to have!!)
Make & Year of Car Being Repaired
Mileage — I also did not remember this off the top of my head… serious brownie points to you if you do, though
I was also asked for my driver’s license and a credit card for the $ 50 deposit and insurance (I ended up getting this — it’s $ 9/​day).
They have a fuel option, of course, but I said no to that. In retrospect, I realize that Derrick was probably right when he noted that their current per gallon cost is cheaper than most gas stations now. FAIL on my part. :(
All in all, I was really grateful for all of their help! This location is only a few blocks away from the 19^th Street Oakland BART stop and it was an easy way for me to pick up a rental on the way home from work. Highly recommended!

Pack a lunch.
I came to Hertz (they have a contract with the insurance company) just a couple of blocks from where I dropped off MY car for repairs. Hertz asks you to call them an hour in advance of your coming. I called plenty early, but still had to wait a an extra hour for them to have a car ready. And the paperwork process is very slow. Also, Hertz charges $ 9 dollars a day for insurance that has to come out of one’s pocket. That doesn’t seem like much, but adds up if you have their car for more than a few days ($ 270/​mo. !).