Hustead’s Auto Body & Tow

Quick and professional! My car ended up being totaled but they told me upfront that may be the case. Sent the estimate to the insurance company and I was paid quickly. Great people to deal with!

I was happy to get my car taken care of right away. Not too bad of a wait to get my new car back & repaired. Was annoyed with Enterprise Rental Car for giving me a rental. Only to pick it up from my job that same day… leaving me stranded. Due to their technical error!!! Hustead’s had no control over that, but helped me get it sorted out & reserved me a replacement with Hertz. Who even picked me up. Vince Quihuiz made it all happen! Extremely helpful & very professional.

If I could put down zero stars, I’d do it. Besides the fact, they are compulsive liars. They never gave me an update, I had to appear there several times to find out what was up with my car. They’re the worst & I WOULD NOT recommend. The guy at the front desk is a complete liar. If I were you guys– I’d definitely take my business & car somewhere else. No one asks you for anything, worst customer service I’ve had by far. Go somewhere where they appreciate your business and time. They do not understand the fact that other people have to come from places that are way far from Berkeley. Thumbs down all the way

I have nothing but highest respect for this company, It’s a LONG story, but i’ll try to make it short. My car was fixed by them in Feb. 2014. Everything great, no problems, easy to work with. (insurance paid so I can’t comment on prices) Then in September 2015 my sliding door wasn’t working correctly, so i took it to Honda figuring it would get fixed under warranty — uhoh — Honda calls to tell me it’s the result of a accident, they even checked the paint to prove it, and it was going to cost me nearly $ 200.00 to fix — a $ 2.00 part… WHOA, i freaked out, called my insurance who suggested I call the people who fixed the door. So i did — guess what, it was a new owner, and HE PAID HONDA TO FIX IT. Now THAT IS amazing service.

I brought my car to get a quotation here. My car only has a thumb size mark on bumper, only paint come off, no dent and no deformation on bumper. You know what? They quote me $ 2000 dollars for a repaint job. With this money, I can buy 3 brand new bumper from my car dealer. This store definitely overcharge too much.

Our Fiat was repaired at this shop. The overall work was great. There was and issue with some brown spots covering much of the vehicle after the repair. The manager Sean understood my concern and was willing to detail the car at a later date at no charge. I thought his efforts were a breath of fresh air for customer service and would suggest their services to all my friends. Thanks Sean. Chris and Kim

These guys are great. I’ve used them twice and they’ve come through with flying colors. The first time, they were able to diagnose and fix an issue with the sliding door on my Honda Odyssey, which other mechanics and the dealer could not. More recently I brought my Acura there to have them realign my front bumper cover, which became detached after getting caught on a parking barrier. They took my car in right away, gave me a cup of coffee while I waited, and fixed it as though nothing happened. And the best part is they didn’t charge me a dime! Nice people and they do quality work.

My insurance company, USAA, recommended Hustead’s. First of all, USAA has a spotless reputation for customer service. Any partner they choose must demonstrate that they meet very high standards. That said, I started out with a high level of trust.
Sean at the Oakland repair center had me come in to get an estimate for my car. He went above and beyond what was necessary and always greeted me with a great attitude and professionalism. Although my car ended up being a total loss, Sean and the rest of the staff at Hustead’s took care of me every step of the way. I have no doubt they’ll do the same for you. I’ll definitely go back when I need auto body repairs again.

I was delayed several days in getting my car back, but it was due to unforeseen circumstances like some of their equipment breaking down. But the people there were friendly and kept me updated on the repairs and the delays in returning my car to me. I got my car back washed and detailed and I was pleased with the results. Would definitely recommend.

I just picked up my car from Husteads and what a great experience. My car looks brand new and beautifully detailed. Even better, the customer service has been amazing. They got me in fast, handled all of the insurance paperwork, and arranged my car rental. This made it all super easy for me. Big thanks to Sean, Arianna, and the whole crew at Husteads.

Best Auto Body Shop I’ve ever encountered. Sean and all of the staff were welcoming and friendly. He took time out of his manic crazy schedule to fit my car in for a quick fix, — for free. Driving aimlessly thru Oakland on a Sunday looking for a place to reattach my car bumper. One of the places across the street at a different shop tried to tell me it would be 200 $ and take a week, for a used bumper from another vehicle. I will be Husteads lifetime customer. This might be my first Unilocal review, but I was so thoroughly impressed by all aspects of Husteads that I wanted everybody to know that this was a safe and nurturing place to take your car. Keep it simple when looking for a repair shop, come here. They care. They even made me coffee while I waited and let me read current archtictural digests magazines. HIghly Highly Highly recommended.

I went yesterday to get my car assessed for an insurance claim. While I was there, Sean noticed that my bumper and window panels were looking pretty ghetto (I had duct taped them shut because someone had tried to rip them off in SF!). He said, we can fix that for you – and he did, free of charge! I can’t say enough good things about the service: they were really efficient, friendly, and totally on top of it. They called my insurance company for me, took care of all the logistics, and I was out of there, with my bumper and panel fixed in less than 30 minutes. Amazing.

This shop gets 5 stars!!! I was referred to this shop by a good friend of mine. Sean and Jojo are awesome! They provided excellent customer service and made sure I was happy with the work they provide on my car. Look no further for your car needs. Thank you HUSTEAD’s!

Damn, what can I say. This place is on point. Yeah, the neighborhood is a little suspect, but the service provided was definitely worth the drive. Great staff made everything very seamless. Picked up my ride and it was shining like the day I bought it. Don’t think twice. These are the people you want to do business with. Much appreciated! Hope no more fender benders are in my near future, but now I know where to send all my loved ones.

While the people at Hustead’s are friendly and polite, their service is quite lacking. I was told my car would be done before the Thanksgiving holiday and am still sitting here 8 days later without a car. Also, I have had to call several times to get an update and each time they give me a new date that is further out to pick up the car. This has become a huge inconvenience with planning rides to work. If I had known it would take this long, I would have made longer-​term arrangements for my transportation needs. Simply unacceptable.
UPDATE: Hustead’s came back to me and offered to pay for a rental car until the car was finished, then offered a free detail, delivered my car to my work and returned the rental car for me. Their efforts to make up for the delay in service are commendable and I would recommend them to anyone needing auto body work done. I sincerely believe that it was the holiday that forced the delay.

There are some things in life that can’t be prevented, and having your car parked outside in front of your house and being hit by a neighbor driving to fast is one of them. Thanks to Shawn the not so pleasant experience was handled with professionalism and kindness in assisting me with the situation.
The staff did everything in their power to deal with the ins companies and get things settled as quickly and painlessly as possible. It’s times like these, that you have to depend on someone with their knowledge and expertise. Thank you ! Jan

These guys are great! All i needed was my hubcaps replaced, and i already had the replacements. I checked 6 other places in the area, and folks were gonna charge me anywhere from 30 to 80 bucks. But these folks were great from the time i called them til the work was done (in 20 minutes!) Everyone was nice, and they even had a great waiting room with coffee and water. If you need any work done and want to have it done right by personable, friendly folks dont pass it up!

My insurance referred me to Hustead’s here in Oakland. From the moment I walked in there were all smiles, i really thought they were going to put me on. Turned out the staff was all so helpful, accommodating, and courteous to my needs and feelings. The mechanics staff in the warehouse are extremely knowledgeable. Explained the work in process to me step by step so that i can understand what and why they needed to fix my car. Im very satisfied and will come back to visit very trustworthy business! Note to staff: hi guys! Hope yr all doing well and take care. You have my best. –P

Getting my car door fixed after being damaged by a car wash service; I can’t be any happier to find these guys. I felt really good starting from walking through their office door. They are very professional and follow up every step all the way through till they finished with my car. The receptionist gave me a call right away after she got my info from my insurance company. Everyone is friendly and nice. Mo Ortiz took care of my case and he is very nice and very professional. I find a body shop for my car. When come to your vehicle, nothing is better than find a place that you can trust and handling everything professionally.

I had to bring my car to have work done and Sean and his team made it so easy.
They were accommodating in every way. Even delivered my car so I would not have to get a rental car. The best part is that their work is beautiful and I had bids before them. They were the most fairly priced…
I highly recommend Sean and his crew.
sandie
oakland