LabCorp

Not sure what kind of customer service people are expecting from this place, this is a blood draw facility, not a day spa. I made an appointment online the night before for 10 am, arrived at 9:55 am, was out of there at 10:02 am. I had my lab order printed and brought it with me to avoid any issues. No hassle, quick and efficient. Phlebotomist was very skilled, didn’t even feel a thing. Couldn’t wish for any better experience.

Receptionist was ridiculously rude. Who put this person in a customer service job?

When it’s crowded, it’s crowded. When it’s not, it’s not. I’ve got no hate for this LabCorp. You can make an appointment online. That’ll generally get you in pretty quickly. If you don’t have an appointment you might want to put an hour or two on your parking meter!

Zero stars if I could. This is the least clinical like setting you could imagine. The girls here are just looking like they are hanging out, listening to the radio, eating lunch, texting and just generally having a fun time. Hygiene practices? Pfft, forget it. No privacy. Should NOT have the same people handling admin as drawing blood.
Oh and the real stinger, just got my results back from a 24 hour pee test and they FAILED to actually test for the one thing they were supposed to test for and tested for something else. Great, now I have to stay home another 24 hours cos let me tell you, peeing in a giant plastic ‘hat’ and transferring it to a giant plastic orange vat and keeping it in the fridge is not something you can really do on the go.

Synopsis: It’s bad.
Dets.: I walked in a few minutes before my scheduled appointment and was privy to both an exchange between the front desk staff and a client AND the conversation between the phlebotomist and the client whose blood she was drawing (there’s no door separating the front from the blood draw area, just a barrier).
Seems like I overheard some potentially confidential medical information, but no one cared.
They also announced the reason I was there (blood tests for bone marrow donation) in front of the entire room. Seems like that should have been kept confidential as well.
The front desk person and phlebotomist were visibly annoyed with the client before me because she didn’t have a «standing order» for bloodwork as she said she did. There was a lot of rigamarole and huffing, but they finally figured it out.
The blood draw was actually uneventful — the phlebotomist knows what she’s doing. The professionalism needs to be stepped up, though.
I’d recommend going to another LabCorp if I were you. There’s plenty you know.

I had an appointment at 10 o’clock I showed up at 10:01 and she had taken somebody else before me .I informed her that I had another appointment at 10:30 that I needed to go to. She told me I had to wait and she made me wait extra long. she spent time explaining to me that she took the patient before me because I was not there at exactly 10 o’clock. I explained the urgency of the matter and my health condition and she still made me wait. She was rude, slow, and Daft. I’m very curious on the point of scheduling an appointment. I had to walk out and go to another place to get my blood work done because she could not figure out how to get my lab slip from the computer. Told me that my doctor needed to fax it

I went a couple weeks back for routine lab work ordered by my physician. I walk in for my early morning and fortunately I’m the only patient there. They took me right away & I hardly had to wait at all. Apparently my insurance card was a little weird so I was worried that they wouldn’t take it but the staff made it work which was much appreciated.
The woman drawing my blood was really nice and had funny stories to tell while she stuck a needle in my arm (the stories helped). Overall, I was in and out in less than 15 minutes and the staff was great. Will definitely come back again!

Places like this tend to always have bad reviews, so I’m used to that. However on my first visit here, everything went smoothly. With no appointment on a Monday morning, service was fast & friendly. From sign in to out the door, with 4 people ahead of me in line, It only took 35 minutes, can’t beat that! Ji, the technician, was efficient and I didn’t feel the needle at all. 5 vials strong! Thank you!

Don’t Go here! My doctor sent me with a slip to get a panel for an inexpensive test. However it turns out this place does not honor them. I explained to the woman at the counter I had no insurance and asked her the price it would be there. She told me the price and it was only a little bit more so I agreed to pay. Later they billed me an additional $ 78! I called the company and explained what happened, and they called me later and said they sorry for the misunderstanding, i would not have to pay. Then later and turned me over to collections! I called back and they had changed their minds!!!
Absolutely outrageous! And yes, No place to wash your hands, and the wait time is long even if there is practically no one in line. I am used to that though, watching them move lazily around, when I am in pain. I suppose that is just the way it is.

First thing this morning I went to Lab Corp, went into the potty, gave my urine sample, walked out basically into the waiting room to show (through my see-​through plastic specimen container) everyone that I had been taking my vitamins. Embarrassingly, I asked the throng, «where can I wash my hands?»…because there is no sink near the potty… and the waiting room is basically attached to the potty. Hopefully the day gets better from here.
Don’t get me wrong, the people here are nice and seem to be proficient in what they’re doing. And it’s not their fault the same person has to check you in and take your blood and urine, among other things I’m sure. And it’s not their fault they have to do this all manually because THEY DON’T HAVE A COMPUTER. (not kidding).
At least I got to enjoy the exchange between the clerical/​lab person and an elderly Asian lady with VERY limited English. The Asian lady spent several minutes trying to hand something to the clerical/​lab person as the clerical/​lab person was asking who she was and what she was giving her. Finally the Asian lady loudly said,“Poo poo,” much to the amaze-​enjoyment of the patrons nearby in the waiting room and potty.
I can only imagine that this is how the cave people gave lab samples. I’ll be finding somewhere else to do my dirtywork next time.

My experience today was less than pleasant experience. Both woman were rude. I went for STAT blood draw and was very ill. They claim not have received my order, and made me call my doc and when the doctors office asked to speak to her… She I’m sorry we don’t do that!!! I got the doctors office to refax to them and I still waited for the blood draw. When I went immediately to my doctors office, the doctor told me Lab Corp’s STAT turn around is 8 hrs!!! This is not acceptable and want everyone I know to never go there!!!

I’m not one to write reviews but if I could give this place a negative rating, I would! Stephanie who answered the phone was very rude, unprofessional and lazy. She didn’t care to help me with my needs, which was to schedule an appointment online. She became argumentative for no reason and was completely out of line. I will be searching for another lab and tell my doctor who recommended me here!

First of all, I want to put the entire blame on the ownership for my bad experience. They have people drawing blood and doing the clerical work. That is utter BS! They need to do what they were trained to do and that is to draw blood and properly concentrate on labeling all of it. Why not get a secretary to smile and welcome people who have been fasting, or who have anxiety about needles? I was welcomed by a grunt from a man with filthy and I mean filthy purple surgical gloves. I was told to «sign up.» One hour went by and one person doing everything. I got the hell out. I am only mad I didn’t leave sooner, but after 20 min. of trying to find parking… well, you understand. Anyways, I am glad I left and went to their competitors. The ownership should be ashamed.

I really hate this place. I came back to change it to one star. You might ask why I came back. This is the closest of 2 labs to my job and I figured it could not be bad again. Well… They fooled me twice. This time there was a different young lady at the desk and another in the back doing who knows what. I was the only one waiting up front and another lady was in the back. The lady in the front had music blasting and was singing along. Her voice was terrible so not only am I waiting 15 minutes while one lady strolls around in the back, but now my ear drums are bleeding. This is the last review I will make about this place. I promise. If I come back to this place again, please cancel my Unilocal account.

I called a week before my appointment to make sure this location had the test kit I needed. I was assured that they had it and it would be there for me when I arrived. Well, I showed up for my appointment (the place was packed, by the way, people were standing, there weren’t even enough seats for everyone — don’t go there without an appointment) and was told that they had the test kit, but the preservative had expired. Could I come back tomorrow? The technician called a couple different locations in Oakland and they didn’t have the test kit, either. She finally found one nearby that had one kit left with an expiration of May 3^rd. I had to pay for parking again and was told that my appointment wouldn’t be honored at the new location. Wow, what service from LabCorp. Thank goodness there’s a John Muir nearby.

They treated me and and family very nicely… They were very prompt with their customer service. They were very respectful. They were kind in preparing
get my kids blood drawn. They were gentle. Good job Bancorp girls. We will choose you again. Just didn’t like walking up the hill, though. It nearly killed me. Hey you don’t have to make an appointment. Cool

Really efficient, friendly staff. The guy who drew my blood was confident, personable and kind (I am nervous about needles!). Office is clean and high tech. Will continue to go here. No more Quest labs ever!

I have gone to this office for years. It used to be run professionally with a friendly and compassionate staff. The staff there now is rude and unprofessional. They go out of their way to make going there unpleasant. It is too bad there is no lower rating than 1 for this business.

I don’t write a ton of revews, but this was honestly the best phlebotomy experience I’ve ever had. I have a common name and hard to hit veins. Maria, the phlebbie on duty, was great at triple checking my info. Of course this should always happen, but often I’ve done the info checking myself. When I requested a certain kind of needle and vein, she listened to me. She ended up going for a vein no one ever hits without causng hematoma after gaining my consent… and got it right away, no bruising. Kind, courteous and efficient.

Just went here to get some blood drawn — and if I ever need to again, I’ll go here!
The office is pretty small — the same person who checked me in took my blood.
I’m pretty antsy about having my blood drawn, but it was over before I knew it!