LegalShield

I had an issue with my LegalShield membership, and instead of addressing it, they cancelled my membership all together and wouldn’t let me renew it… I’m very dissatisfied with the way I was handled by LegalShield and it is a shame because Ross and Matthews which is the provider firm offers great services.
I had an issue with my LegalShield membership, and instead of addressing it, they cancelled my membership all together and wouldn’t let me renew it… I’m very dissatisfied with the way I was handled by LegalShield and it is a shame because Ross and Matthews which is the provider firm offers great services.
Also I had a few cases in the past where they referred me to 3 lawyers outside of Ross & Matthews, these lawyers were HORRIBLE!!! I called ALL of them multiple times, left multiple voicemails and they never got back to me. After I filed a complaint against them, 2 of the lawyers called me back and they both never took the time to listen to me and evaluate my issues, they acted as if I was disturbing them and rushed me off the phone! They were very unpleasant!!! Then I checked a few reviews on LegalShield and saw that I was not the only one experiencing that issue and these outside lawyers treat you like crap because they have to provide you services with a 25% discount off their rate… and every time they hear the word «LegalShield», they never return your calls, you have to file a complaint for them to get back to you and that’s unacceptable!!!
This is one of the issues I have been experiencing, talked to LegalShield multiple times about it, along with other issues, and I guess they got tired of me complaining and instead of addressing it, they cancelled my membership all together to avoid dealing with it and blocked me from trying to renew my membership.
The last month with them, they cancelled my membership and blocked me from providing any information to the lawyers working on my cases, but yet they still went back to my account and charged me $ 20 for a one month service/​membership, which they had just cancelled…
I wish there was a company we could use to file a complaint with with these kind of businesses. It’s like the consumer never wins. If you know of one, please email me the information, thanks!
I sent a letter higher up and walked my way up to the CEO of the company, he clearly does not care much about the company because he never got back to me or have someone attempt to resolve the issue in a way that would benefit me, as a customer.
This is not the way you do business!!!

I love this company and love working with them as well. I have helped a lot of businesses and families along the way. Legal shield has helped me finalize and organize my own life. I was able to tie up a lot of loose ends to move forward with my own future. So grateful for legal shield and can’t wait to help others the way this company has helped me in the last year.

1. This is not a LegalShield location, not sure how or why, so it makes sense that it’s «closed». Our corporate office is in Ada, OK and they are the best!
2. Every industry and many companies have people working for them that represent the company, but give it a «bad name». There are strange and bad people in every industry. I am sorry for those that had a bad experience.
3. We have an entire department at our corporate office to handle associates and attorneys that are not living up to the standard of excellence, and they WILL remedy the problem quickly and efficiently.
We are working to improve and we’re already in the high 50’s for our Net Promoter Score, close to Apple and Southwest.
4. I hope one day, you’ll understand the value of our service and that we want to help and save you money…

These guys cold-​called me on a Saturday night, trying to get me to attend their sales seminar in Oakland the next day. They kept asking what sort of work I do and if I’m «open to new income opportunities.» I had to ask repeatedly what they wanted and the name of their business, and the guy finally said Legal Shield. After I said I wasn’t interested, they just hung up on me. This isn’t any way to run a business. I would recommend avoiding them.

Generally speaking, for small business owners this is a great service. They will review up to 15-​page contracts for free and answer legal questions you have. If you’re a business owner, you can add personal service as well, that works the same way.
One thing to remember is that it is all in how you approach the service. If you’re asking questions («What does this mean?» «What are the implications?» «How do I …» etc), then your interaction is covered under your agreement. The minute you ask for work product, you are entering fee-​based work and no longer covered in your general service agreement. It helps to remember this when you’re approaching the attorney.
Overall, the service works very well. They will refer you to specialists (employment law, corporate law, federal, specific states.). On the whole my service has been good. I’ve learned a lot.
One exception: Michael Song: He tends to treat the customers who come in through the service as an annoyance to him. He rushes conversations, he skips important nuances, and generally treats customers (who are not legal experts) as inept and annoying bugs he has to deal with. My every encounter with him has been that way. I now have a note in my file that he should never be assigned to me.
Luckily, if you’re unhappy with the experience with one lawyer, you are totally free to call back and ask to speak to someone else! I haven’t had trouble with any other attorneys at LegalShield.

I’ve had legal shield, formerly prepaid legal, for about seven years and used them for numerous occasions. The jist of the company is that people pay a monthly fee in exchange for a basic suite of free services that include: telephone consultations with lawyers, free document review up to 10 pages, some free attorney hours to represent you if you’re sued (court time based on longevity as a member) and a 25% discount from legal fees if you need more hours. Strong points with the company are: telephone consults are very convenient, wait times are fast, the discount saves you a lot of money if you need something done. Bad points are: the free legal representation isn’t sufficient to cover pretrail time which is limited to four hours so you really need the expanded plan for an extra $ 10 even if you are a long term member. If you are sued the firm will take any chance possible to try to weasel out of representing you-​forcing you to file an attorney general complaint. I have also had problems with them finding a good specialty referral attorney but that has improved. That aside, they have an excellent nationwide network in the USA and really pay for themselves. I don’t think they have any competition which is better so while I wish they were more fair when they make decisions, even if you just count the discount and the core services you do get a lot for your money and I recommend them. Even better is to sign up for the expanded plan and have the pretrial coverage. If you are sued only once in 10 years it will pay for itself.

Legal Shield is a scam and most of the folks working for it are cult-​like. Because they have so much invested in the company they cannot see clearly its merits and downfalls. Have you noticed that every time a reviewer rates it low here, that is followed by a 5 star review? Further evidence of the attempt to make everything seem perfect and rosy. I have personal experience with the company. First of all, the lawyers that are assigned to you if you have the legalshield monthly plan are not the same caliber of lawyer that you would get if you were paying outright. The legal companies that work with legalshield see paying customers as different than legalshield customers. The lawyers assigned to legalshield cases are often annoyed to get your call and provide low-​quality service. Also as others have mentioned, Legalshield’s customer service demonstrates their desperation. They are constantly trying to sell you more products, and talk over you if you do not agree with them. I have tried to cancel my service and been lied to on the phone that, «they did not receive my fax.» Even though I have a receipt stating that the fax was successfully delivered…
My suggestion to you is to save your money and should you need legal services, pay for them out of your savings. If you are not a person who tends to need legal assistance, then don’t purchase this product. There are lots of services out there to help you write a will and create other legal documents with so much less drama. Please heed my advice.

I first tried out the service in 2008 the initial call and set up for the appointment to speak to a lawyer went smooth, but when the «lawyer» actually called the entire experience went sour. Her customer service was horrible she kept cutting me off before I could even finish a sentence. I almost felt discriminated against because of the particular legal matter I presented. Especially, after I later found that the «legal advise» she gave me did not help in my matter. She was not helpful, and did not seem to want to help me either way. I cancelled the service immediately after this occurred. This year I was approached again to sign up. The gentleman who offered the services said the company was new, improved, «rebranded» and that they made an effort to improve customer service after numerous complaints. Well again I signed up against my better judgement, and again a complete disappointment. I called regarding a consultation for a legal matter making the appointment was easy just like in the past, but sadly so was the experience with their lawyer. She was rude, short, and seemed annoyed when I needed her to elaborate. When I would ask questions she would say «I just explained that didn’t you understand!» I was surprised when she responded to me like this several times. Almost felt like hanging up on her. This was the second and last time I will ever call that service. Cancelled it for good, and would never recommend it.

Very pleased with LegalShield. Sent the provider law firm in Oregon a form to review before I signed up for a one year advertising contract with the company. The LegalShield law firm gave me fast and helpful review and advice. It would have cost $ 400 or more for this review if I were not a LegalShield member. The review cost me nothing. Yay!

It’s one thing to ‘review’ a company without experiencing it. Like judging a book by its cover. However, only by reading inside can one know what’s truly there.
«There is the all too human tendency to believe things that fit with your own preconceived notions. People are much less apt to check such „facts“! » — Glenn Kessler, Washington Post, Pulitzer Prize-​winning diplomatic correspondent, member of the Council on Foreign Relations, and author of The Confidante: Condoleezza Rice and the Creation of the Bush Legacy.
I had my doubts about Pre-​Paid legal and took Kessler’s observation to heart. Rather than judge a firm that represents United Airlines and other fortune 500 companies by a misguided telephone solicitor, I talked with people who know the company. I read the personal accounts of hundreds, yes hundreds of people who work with (formerly Pre-​Paid Legal) Legal Shield.
in the 1990’s it was the number one traded firm on the American Stock exchange before joining the NYStock Exchange. Then it was purchased by a large savvy investment firm for $ 650MM and they changed the name to Legal Shield, now a privately held firm.
Legal Shield retains 2700 of the top law firms across the US and Canada and counts among it’s members, many attorney generals from numerous states. When I was confronted with a frivolous subpoena for company documents of a firm no longer in operation, I joined Legal Shield as a member. The brief consultation they gave me would have cost $ 1000 from other lawyers. My cost from Legal Shield’s Parker Stanbury was $ 26.00 which is my monthly fee as a member. Additional cost = zero.
In addition they cover my significant other, and if I had children they would be covered as well until the age of 18 or 23 if attending college. If the child is disabled, I understand they cover for life. Wills for both of us are additional cost = zero. Additionally, up to 50 hours annually for tax issues are included for me at an additional cost of zero. I used to have difficulty calling my corporate legal counsel at off hours. Now I call Legal Shield at 2AM if I need to on any of seven days a week. Seriously! Identity theft any problem these days? Legal Shield not only monitors they actually go to the credit reporting firm and get the records corrected for me. Additional cost is zero. It’s still only $ 26/​month
This is the best legal coverage I’ve ever seen. The primary firm representing me in California is Parker Stanbury. Check them in Martindale Hubble and you will find they are top rated, Peer-​Review is 4.9 out of 5.0 and Client-​Review is 4.7 out of 5.0.
Reputable, ethical, and most of all I can afford it. Naturally, there are some sour grapes attorneys who may jealously bad mouth a nationwide firm that is «doing it.» But many enlightened attorneys even sign up as members themselves.
How do I know all this? I researched it. I am glad i did. I want to remain a member for life.

Had a guy call. Never said his name. Told me I should look into this new and exciting program. I asked for his name, phone number, bus address and all he gave me was a website. When he called back I told him I wasn’t interested. He verbally attacked me as stupid for not looking at the program. Great Sales technique. This is a scam. Why do you think it was changed from Pre-​Paid Legal to Legal Shield. Beware of these sales guys.