Montclair Shoe Repair

I took my purse into this shop to have the zipper repaired. The owner of the repair shop said the zipper head was bad and he would replace it in a week for $ 20; $ 10 then, $ 10 when I picked it up. I came back in a week, he said it was fixed now (although the zipper head looked the same to me), paid the rest of the money and left. Once I was home I realized it was still broken. I returned and explained this and asked him to please either fix it or refund my money. He said to give him $ 20. I explained again that I’d already paid him and it was still broken. He said he’d never seen the purse before and I was a liar and he wouldn’t either fix it or refund my money. I tried one more time to explain and he said I was a liar and a cheat and ordered me out of his shop in a very ugly way. DO NOT GO HERE!

I have been using this shop for 4 years and have gotten good service and well done repairs every time !

If I need to repair my shoes, this is the shop I go. Always delighted with his work. The shop owner uses good material, good workmanship, and 100% on time. In addition, the price is lower than other shops I have used. I know, I know the shop owner is not friendly, insist to get paid first. His work is outstanding, can’t say enough of his good work and reliability.

Came in here after my stilettos were making the most unsexy noise while I strutted my stuff in Montclair dog walking for my client. not a good thing. so I found this gem with a little help from a local.
The cobbler took a look at my shoes and said 20 minutes. in less than ten he was done and I was back to looking sexy again. magic comes in all shapes and sizes. including an old cobbler who made this lady right here’s day!

I am still reeling from going yesterday to this place to pick up my shoes. I had also paid upfront ($ 60) and made him write that on my tag since initially after handing him the money he said I should pay when I picked up the shoes (?) I had no greeting or interaction until I handed him my tag, about 10 minutes later he found my shoes. My husbands shoes were only half done. The heels were bare. He said he hadn’t charged me so he didn’t do it. I tried to communicate how much would it be for the heels and he told me to «shut up»! What? I asked again and he started yelling that what I paid was not for the heels. I picked up my shoes to leave and tried to take my husbands but he wouldn’t hand them over. All the while he was yelling belligerent things to me (I think) but for sure telling me to «Shut Up»! I honestly expected for someone from the other businesses to come running to see what the commotion was about, but no one came. I had no idea this could happen. I believe in supporting small businesses but I have made a complaint to the BBB. I know I can choose to never go there again but I feel, as a customer, that the treatment I received was abusive. I genuinely believed that he was going to strike me or throw the shoes at me. This business should be closed until something is done. I will also complain to the Montclair Village Association.
DO NOT GO THERE.
BTW, Unilocal won’t post the review without at least one star. No way does this place deserve it.

DO NOT GO HERE, this guy should not be let out into public. He is cruel and deluded. I went to pick up my boots for the 4^th time and finally caught him there. I’d lost my tag and paid him cash up front just like the sign says. I go there 4 weeks later and one boot is done. (I did have the tag the first three times I went but my boots weren’t done or he was at the Doctor per his stupid note… He kept asking me for my tag after I told him I lost it and he started calling me a liar after he THREW HIS PEN AT MY FACE so I went to the Chase bank right by there and showed him a withdrawal, same date, same amount. kept going with the LIAR. I wouldn’t leave without my 40 bucks and the son of a bitch kicked me in the shin and hit my hand. And no, I’m not kidding… Finally he got his just as bad son on the phone who too was calling me a liar. This took about 1.5 hours of my life I will never get back but finally his idiot son told him to give me the money. He tried giving me all this bologna about how his dad had a stroke. After physically assaulting me I couldn’t care less… I wanted to kick him back but I thought he’d probably have another stroke.
Don’t go here!

Overpriced! The guy speaks unintelligible English, has a nasty attitude and charges more than any cobbler I’ve ever been to.

Don’t waste your time and save your money on parking. I took 2 pairs of shoes in to be re-​soled and owner said he wouldn’t do it. I couldn’t make out the reason through his unintelligible grunting and left in frustration. I guess business must be doing pretty well to turn some away.

This guy may not speak very good English or be very friendly, but the repair jobs he does are great. When I rode horses (a quite expensive sport, I might add, so having to replace broken equipment can be quite hard on the wallet), I would take my half chaps here to get repaired when the stitching came undone. The repairs he did were very durable and thanks to him, the I made my fairly inexpensive half chaps last many years before they were finally replaced.
For me, this is a very trusted repair shop. I would definitely recommend it!

Took my shoes and and asked if he could replace the entire heel as it was so scuffed I could not wear them anymore. I was very clear that I needed the entire heel replaced as I covered the entire heel with my hand. He said yes. Came back to find that he only replaced the tip of the heel and that he ncould not replace the whole heel. He wanted to be paid (too much) and I refused and left.

I’ve had my leather work bag for 20 years and it has seen some major history. From logging all those miles to and from various offices of employment to getting stolen by homeless vandals and retrieved by me (along with large bodyguard), my bag needed some TLC.
I’ve been to other shoe repair stores and they usually wanted to charge me double what I paid for the bag or turned me away because they couldn’t repair it. On a whim, I decided to give Montclair Shoe Repair a try.
The owner looked it over, made a quick assessment, and determined it was fixable. Moreover, he would only charge me $ 35 to $ 40 to fix it, depending on what parts were available. What a deal — especially for a 20-​year-​old piece of luggage :)
Anyway, I dropped by a couple of days before the pickup date and it was already done. Although not all damaged components were fixable, the owner repaired my bag to be usable again — at least another 10 years of good use. I was impressed and happy to have my bag back.
Thanks Montclair Shoe Repair.

I have come here a few times since moving to Oakland and the service is terrible, and the prices are high. Came to get my shoes and he could not find them — nice to see a $ 250 pair of shoes tossed underneath a pile of polished mens shoes… the work was not finished and the repairs that were completed were not professional. Best repair by far is still near UCB campus — Durant Shoe Repair. Hard to park at but the guy’s work is incomparable and inexpensive. Really takes pride in his work… unlike this place.

I have been using Montclair Shoe Repair for about 20 years. It is very convenient, but the man and his wife are usually not pleasant to deal with.
I recently had a pair of shoes resoled and a few months later, both of the toes came unglued. I brought them back and told him the situation and he said nothing about charging me to fix the job he had done. When I picked them up he wanted $ 12 and told me that he did not do the repair in the first place because he doesn’t use that kind of sole. HE LIED! I haven’t even been into another shoe repair shop. Rating: minus 1 star
I WOULD NEVER USE MONTCLAIR SHOE REPAIR AGAIN!!!
It’s time to find a new shoe repair shop.

I have taken these folks more pairs of dead shoes than I care to admit, and they resurrect ‘em every time.
They are also good with other leather goods, inexpensive, fast, and businesslike.

About once every 2 months I drag in a pair of shoes that are in need of some TLC after some heaving beatings from my bad ass dancing on floors covered with red bull kettle ones & beer.
They do a decent job for being super convenient. .. and plus it’s a mom & pop place where the mom had a stroke and has no function of her right arm (or is it the left…?) Anyway. .. Awww!
Gotta support the little ppl too. 3 stars for a timely, polite and decent job.