Oakland Rentals

These guys are the worst ever, never deal with them if you can avoid it, they promised to deliver equip and then don’t do it, cost me a lot of money in manpower! I give them no stars, & then to top it all off, got rude with me on the phone, like its MY fault. I don’t know if ifs the English or lack there of, but these guys are very rude and unreliable, Please spare yourself a lot of grief. They really suck! Just so there is no confusion, I am talking about Oakland Rentals!

I went there once only, and paid with my amex. Two months later I got 4 extra charges for more than $ 1200 on my amex statement.
After contact them few times and assuring that it was taking care of, my next amex statement still show the charges (over a month to fix it).
I have amex dealing with them direct, and still waiting.
To me, they committed a fraud, dishonest business practice

Rented to me without my proof of address, but I guess Mastercard trumps location. Need better communication between the drop-​off crew in the lot and the office. There is a disconnect here. Where’s the paperwork? An ISO officer would have a field day !

This business is DISHONEST!
I went to Oakland Rentals to look at their floor buffers/​polishers for my soft wood and stone tile floors. According to the manager, these machines are intended for home use. The one I looked at was pretty substantial both in size and weight. After watching the manager demo it for me, I gave it a try. It was very difficult to control. A slight downward movement of the handle immediately moved it in one direction and a slight upward movement of the handle moved it the other way (extremely responsive). And it was easy to lose control. I told the manager that I had very narrow spaces in my home with a lot of furniture and/​or cabinets to maneuver around. Given that I couldn’t control the thing in their large shop area, I thought it imprudent to take it home. He insisted that I would get the hang of it and that it was very easy to use. I reluctantly agreed to rent it and purchased several pads (he told me to return the ones I didn’t use for a refund). I also inquired abut the polisher’s weight because it seemed quite heavy and he told me that it weighed about 45 lbs. O.K. I can do this. My daughter weighs about 45 lbs and I pick her up all of the time.
When I got home, I could not lift the polisher from the car (one of the guys at the rental place had put it into my car). It was extremely heavy. Fortunately my husband was home and, with a lot of trouble, got it up the stairs (hurting his back). We later looked online and found out that it weighs 90+ lbs!
I wanted to try out the polisher in the largest area of our house before progressing to the smaller areas so I started in the master bathroom which is quite large and open. Controlling the machine was very difficult and I did not feel comfortable. I felt as though I could make a small mistake with the balance and do some serious damage to our furniture or cabinets. So my husband, who is really handy and is always rebuilding and repairing our old house, gave it a go. He too had great difficulty controlling the polisher and after a few minutes gave up.
I immediately called OR and told them that we couldn’t control it and therefore couldn’t use it and that it would be returned.
When we arrived, the manager was very rude and after much questioning about whether we had ‘used the pads’, agreed to refund our money.
We received the paperwork for the refund and left, but after checking our credit card statement, it appeared that he had cancelled the refund and actually charged us for the rental and all of the pads!
Of course we have disputed this with our credit card company and we do have the paperwork to prove it. This is a really unprofessional way to do business. We’ll never return. Buyer beware!
An update… they did credit our account after we had disputed the charge.

We needed to rent a thatcher and they had it, the prices were very good and the service was fair. For the price paid and convenient location I am very satisfied with Oakland Rentals.
If there’s a fuel deposit and you return the tank full, make sure you ask for your deposit back upon return. I’m not sure they would have refunded the deposit without being asked.

Friendly and helpful staff, they help you load the equipement, teach you to use it. I rented a steam pressure washer and it worked great! The only place to find one of those in town!

So you need a jackhammer?
A floor sander?
An asphalt tamper?
A REALLY tall ladder?
A BULLDOZER?!
A FREAKING CRANE!!!
I can almost guarantee that whatever you need, you can rent it here. Combined with the Oakland Tool Lending Library… the possibilities are endless!

I just called in an attempt to rent a stump grinder and got the worst customer service I’ve ever experienced. (I have used Unilocal for a long time, but this finally convinced me to register and write a review)
To get to the area with the stump, I have to go through a small door. So, after getting quoted the rates (about the same as Rocket Equipment Rentals, also in Oakland) I asked for the dimensions of their grinder. The agent asked why I needed them and then just pulled a couple estimates out of nowhere. I asked if those were exact numbers or estimates and he confirmed my suspicions and said he wouldn’t give me real dimensions.
Not wanting to fight that battle, I asked for the model of the stump grinder so I could research the dimensions myself. He told me «It’s a Honda.» When I asked what model Honda, he said, «It’s a Honda engine. Good-​bye.» and hung up on me.
I called back again asked for a manager and was given him again. I asked if he was the manager and he said no, his manager was out — even though the previous receptionist said the manager was on a phone call before transferring me to this guy. So I explained again, I have a small space to fit the equipment through before I get to the stump, and I need exact dimensions to know whether it would fit. After telling me he didn’t know the dimensions or the model of the grinder, and that he would not locate them, he hung up on me again.
The whole experience was surreal.