Pro Home Systems

The Pro Home Systems I used was 1561 Civic Dr. in Walnut Creek to connect a Pioneer Elite SC72. I dealt with Bobby scheduling service. Kellen and Scott were my servicemen. They treated me first class. Scott took it to another level trouble shooting. I prepaid $ 380.00 and it was worth it, they made two trips and found a bad ethernet connector the cable company had just installed. I would never have found it.
Thank you Pro Home Systems.
Gary H.

I had the best experience with Pro-​Home Systems when Sean worked there. I brought them back out recently and it was a complete disaster. Not only was the tech unable to figure out how to get a message off my television screen he turned off the main audio. They offered to send him back out to rectify the situation and when I spoke with the tech he said it wasn’t that he couldn’t figure it out but, rather, that he ran out of time. Absolutely ridiculous. I will never hire them again.

Shawn did a great job! He is the best tech I have had out of four at Pro Home. Yet, all have been reallly good. He is the man! Thanks. Looking into the not to immediate future I think it is time for a new reciver. Keep me in mind if any great deals come through. The TV looks great and sound can bother my neighbors. Fansastic!

I am a long time customer of Pro Home Systems and today they are nearly finished with another project for me. They have installed a Crestron automation System, a Lutron lighting system and a theatre system in my own home, and have now installed systems in three of my investment properties. They have several extremely bright guys on their crew and have a good eye for detail. I’m always thrilled with the way that they wire equipment racks and the overall look of a project when they’re all finished.
To address Haig A.‘s comments: The guys that work for Pro Home Systems are true professionals, many of whom have college degrees and advanced credentials in programming, and specialized manufacturer training. Other skilled trades in our area charge over $ 100 an hour, so it is not surprising that it took $ 480 to address your problem. If Pro Home Systems had originally sold you your system, they would have stood behind it. They’ve done so twice for me.
In 2005 when they originally sold me my system, they sold me a Sunfire Receiver as part of my theatre setup. Several years ago it had developed a problem with overheating and ultimately failed. I never had to contact Sunfire myself to handle any warranty claims — Pro Home Systems took it upon themselves to exchange the receiver for a working one, and came out to hook up the new one free of charge and sent back the receiver to Sunfire. I’m not really sure if the receiver was technically under warranty or not, but both Sunfire and Pro Home Systems stepped up to the plate.
This past year, the hard drive failed on my ReQuest media server, which again was installed in 2005. When I contacted Pro Home Systems about this problem, although the equipment had been out of warranty for some time, they were very helpful in facilitating a trade in of my broken unit, so I could use the credit towards a new one.
So here is my advice to anybody shopping around for an automation system or home theatre:
1) Carefully communicate and set out the scope of the project in advance.
2) Communicate your budget in advance. This will save you from getting a system installed that is way outside of the scope of your budget. Whether I’m renovating a bathroom or re-​doing a kitchen I’m big on getting a fixed contract price for my projects — this should keep everyone happy.