Pump It Up

Operate the video mat on free play days ($ 12) otherwise kids more or less like it. They offered a refund if my daughter didn’t like it… that’s nice

They started by giving our 5 yr old an obviously broken and then fixed with scotch tape inflated crown. The bounce rooms were great and the kids /​adults had fun. The party helpers provided basic help — nothing extra or special. The floors of the food room were sticky /​dirty and several parents noticed and commented on this. The party helpers played a slide show of someone else’s birthday party in the food room — when we pointed this out they did quickly change it to our child’s party. They gave my child a custom thank you /​birthday card when we were leaving — nice touch — but it was for the wrong party: a set of twins turning a different age! At the check out person strongly suggested several times that I leave a tip for the party helpers — too many times and too forcefully. The costco fruit trays are still $ 34 each and water is expensive also. I would give it 2 – 2.5stars. We have three children & this was our 4 – 5 party there and something has changed for the worse. I’m wondering if the ownership has changed? They seemed very pushy about «upgrades» and tips but really didn’t provide the services to deserve it.

Came here twice for birthday parties. Cute little location. There are two bouncers in each play room. The worker serving the birthday cake kept wiping her nose with her hands and was told to wash her hands or use sanitizer, her a** put on plastic gloves and continued serving.

I booked my 2 sons party a month ahead at the pleasanton location. I had to cancel it as some travel plans came up. I requested for refund and the manager was very very kind enough to listen to me and immediately approve the refund. I promise to have a party here if my plans change. I have been to this location many times and I love it. They are very very professional and promise us a hassle free party. Keep it up pump it up!

This place is only good for very small children, under 5. They won’t open the area for bigger kids unless they are overcrowded in the small kids are even if your kid is too old for it. I recommend super franks over this.
There are only four attractions, 2 are slides and 2 are small bouncy houses. Buy only half of it is open during open playtime.
And they just increased the fee to 12 dollars for 2 hours.

I would give 5 because we like the place but the website sucks and it’s impossible to get a straight answer about when the open jump periods are because I can can’t get a human on the phone. We would love to go there today but the website just says BLANK on the calendar. Not «closed» or «private party only» or «special times». If you can’t find out when you can go there it’s pretty much a loss.

The staff is great. They took care of the kids by interacting with them and helping them when needed in the jumpers. Although they take pictures for me, I still videod and took some snap shots of my own. The building is clean and colorful inside.
I was happy with the size of the jumpers. This is a great place to have a party and save money. The kids even enjoyed the air blaster.

My daughter had her 6^th birthday party last Saturday. All the kids had fun. Danny, the one who assisted us, was so friendly, helpful, and full of energy.

I loved the party! I got to sit back and relax as the children had a blast. It was clean the staff was very friendly. I wish I could remember both of the staff names that assisted our party they both did a wonderful job. I do remember how helpful John was. This is my second party at pump it up Oakland. I will be back and will pass the word. Thanks for making my boys 5^th birthday something to never forget.

I went here for a birthday party. The kids had a lot of fun and didn’t have to supervise them that much. My gripe is that the play time should be longer if the host is paying so much for so many kids. The employees helped serve the pizza and fruits, and cut the cake, which is a big help for the parents. But I wish parents are allowed to bring in their own foods too because pizza is not enough.

Attended a party here.
My 6 year old liked it well enough.
For parents, this is one of the more soul-​sucking of the party-​in-​a-​box options. As generic as can be with disengaged employees in an atmosphere where they seem to be on the take for every nickel and dime. If that is your thing, be my guest. But for the type of entertainment, as a parent, I’d rather spend a birthday party at the YMCA, Studio Grow, Cal Athletics Gymnasium etc. There are better alternatives out there.
You should also know that while all the bouncy equipment is free, they load the edges of the room with soda machines, and games that require payment. And if you are bringing a young sibling along there is not much to do with them as the bouncy equipment is too dangerous.

Pump It Up is nearly the perfect fix for busy (or lazy) parents and active kids –and would be if they served adult beverages.
Kayla and Jerry did EVERYTHING –the safety talk, child supervision, photo taking, room set up, clock watching, game leading, cake serving, song leading, and clean up! We just showed up.
THANK YOU for a fabulous Go Glow party for our 8-​year old!

WARNING !!! Please don’t have your child’s party here This by far is the worst facility to host a party. This place is a rip off I paid over 350 $$ for the worst party imaginable. The children don’t get much time to play you must order everything from them which gets delivered the facility because you are not allowed to bring food in which was fine until they asked my party to go into the party room to stare down at empty plates out food shows up over an hour and half late. The children were hungry and restless. The food was terrible pizza was dry and fell off the crust. The two employees helping to assist did there best they brought chips and salsa and a meat tray one of the employes actually had to go pick up the food while supervisor argued over who had screwed up the order she then refuse to give the mgr contact info. As this night mare unfolded my family got hungry hungry abdomen more angry after waiting Almost 2 hrs to eat they could wait for the pizza and the cake today
I received several phone calls from parents complaining that there children were sick ., my my son is also sick and I now have miss work to care for him… a few of my family members are diabetics and got sick for waiting to long to eat my sons party was a disaster it was ruin. This was by far the worst birthday my son ever had it was disorganized just a very bad experience I will NEver come here again

Big kids and little kids love this place! When my son was in Preschool, PIU was the go-​to party destination for all of his classmates. We hosted his 6^th birthday party here with 25 kids and everyone had a blast! In terms of party organization, we had a hostess in training so things didn’t go quite as smooth as I would have liked. However, even with the minor issues, these folks still know how to run a party. Kid’s get to burn a ton of energy, the party rooms are private and parents can sit back, relax and use the free WiFi.
On the downside, food & beverage options are mediocre /​overpriced and no outside food is allowed (except for cake/​cupcakes). The party packages are also on the higher end. I believe we paid $ 20 per child + the cost of additional pizza for the adults. Still worth the price to show up and not prep OR clean up at the end.
Pump It Up also has random Open Jump days where you can bring your kids in for $ 10 per child. This is especially great during Winter/​Spring breaks from school.
Overall, this is one of the better kid activity spots in the Bay Area! Can’t say I’m a fan, but my kid is.

Usually I’m wary of places like these because they are germ traps. I don’t call it pump and dump for nothing! Anyway, we came here because a relative invited us to a kid party.
Parking is plentiful. Just don’t expect to park in the front. The spaces up there are limited. We parked in the back.
Facilities are clean and all the arcade machines were working that day. Kids really seem to enjoy jumping around in those houses.
The staff is friendly and they ran the program like a military operation. No stragglers and we were on time.
Food was ok. They won’t let you bring outside food so we ate whatever PIU offered. Chicken pizza was dry. I liked the penne pasta. Ice cream cake was from Safeway.
Friendly staff, clean facilities. It’s A-​OK.

So the employees decided to play music with swear/​bad words in the arena while KIDS are around! They messed up really bad there. It’s just not right. I recommend going to SF or Union City.

Just celebrated my sons 4^th birthday party at Pump It Up!
Nancy, Stacy and others (Pump it Up Staff) helped make the event flow smoothly and effortlessly.
If you where thinking of throwing a shindig make Pump it Up your destination!
Jose Cerda-​Zein

Lots of fun when you have the place to yourself.
Minus one star because I flew past the mat and hurt my butt by landing on the carpet.
(Extreme sliding) lol.
This place is HELLA fun. I’ve been running around and it’s a FUN WORKOUT! I’m sweating.

Oh man, this place was fun. Speaking from an adult who is eternally trying to preserve her inner kid… this was a great experience. I attended a kids birthday party.
To start you watch a safety video and birthday kid is crowned (inflatable crown and all), then let loose into 2 separate rooms full of inflatable slides, jumpers and silly games. I personally loved the blacklight room. I think the kids did too. Nothing like getting to jump around in a dark-​ish room with silly glow in the dark glow-​stick gear.
I will say wear long sleeves cause there can be some rubbing when using the slide and man it hurts. But so very fun to climb up to the top and slide down as kids cheer you on.
Pizza and soda was kinda lame, wish we could have brought better/​healthier food options.
Great staff; mostly helpful and upbeat young adults.

Kids LOVE this place. Or at least they say they do. All the way to the party & after it on the car ride home…
I’ve braved at least half a dozen or so parties here over the last couple years and they’ve been consistent fun for the kids and fine for the grown-​ups/​drivers. This place definitely has their routine down pat: informational/​safety/​rules video, room #1 with inflatable slides, room #2 with bigger inflatable stuff, pizza & cake room.
I’d say this place is squarely a few knotches up from Chuck E. Cheese (excedrin please — and watch out for loose diapers in the ball pit).
The only thing about the pizza/​cake room is that the celebrated child is placed in a giant blow-​up throne at front of the room, pretty isolated from all the food and fun, so I’d recommend making the extra effort at making sure he or she is occupied.
Kind of a weird view from that party room as well — directly faces some kind of industrial plant. Be warned, though it’s by the water — it does not feel like it.
TIP: Remember socks for the kids & to dress them in long sleeves/​pants/​tights. A couple kids have gotten rug burns from hurling down the slides at warp speed. Ouch-​y.