Red Hanger Kleaners

I was shocked to see my favorite cleaners only has two stars?! I’ve been using RHC since 2009. Yes, it’s not cheap. But they are fast, my clothes are always well hung and Skip who works evenings is THE BEST! They are careful, thoughtful and thorough and I have never had any issues at all. I’m not sure what else you could want? Crazy how different my experience has been from so many others.

I was very surprised to see this place has a 2 start average review, however my review is specifically for wash-​n-​fold service where they pick up form and drop off directly to your house/​apartment. I have been using this service for the last 1.5 years and have been very happy with it. I used a different local wash-​n-​fold before this one and they did not separate whites and darks, which Wash World does (I believe the pick up/​drop off branch of Red Hanger is called «Wash World’). George was always available by text and very communicative. The service is not on the cheaper side of the spectrum but they do separate whites and darks and pick up and drop off, so it doesn’t get a whole lot better than this.
Again, I haven’t used the dry cleaning service, only wash and fold and for that I give 5 stars hands down. Thanks for keeping my clothes on their A game, George!

i agree with a lot of people that the price is high.
I also do not consider them «dependable». I dropped off 3 items — 2 tops and a dress to dry clean on a Monday before noon and it wasn’t ready until Friday after 6pm. i can send my clothes else where to dry clean and have it back quicker than that.
Also, this is not the dry cleaners fault, but this entire block ALWAYS smells like pee.

I dropped a $ 389 dress (MY FAVORITE DRESS) off for dry cleaning in January, 2015.
I went to pick up the dress and they lost the silk belt that was custom made for the dress. I told them they needed to either make another one or refund me. It’s May!!! Every week or every other week I go there and the woman at the front desk responds to my saying it’s ridiculous and someone needs to be accountable and responsible with being defensive and that she can’t do anything about it and talks to her boss but they always end conversation with– it will be done next Wednesday and we will call you. NO CALLS, Until last night when the call was again more excuses.
Again, I finally went in Thursday (yesterday), the day after they promised they would call me and it would be done (for the millionth time) and hear the same thing ‘OH– you haven’t gotten your dress yet?!!’ (ah, NO?!! You didn’t call my like you promised for the past several months– inlcuding when you promised per your boss it would done by Wednesday and it wasn’t. Again.
When you tell me your tailor is backed up, or your owner doesn’t care, or there’s nothing you can do about it). When you respond defensively to my telling you this is ridiculous even though you haven’t called me any of the times you’ve promised. Then you call me to tell me your boss again says that ‘the tailor is working on it’- again– lack of accountability and responsibility.
I am going to file a formal complaint for a refund. Absolutely flakey, no accountability, no respect for their work. I WOULD NOT go to this dry cleaner. Over priced, RUDE, Defensive and righteous about losing things and their attitude and behaviors toward paying customers.
If you want them to overcharge you, then have them lose your things and never reimburse or take the issue seriously, this is your thrill!

Prices are high. Cleaning service ion my experience is excellent
and worth the price. If you need dependable delivery do NOT
use them. I would say the delivery service is poor but it’s not that good.

I have not had ANY of the problems stated here. In fact, I’ve had tailoring done that is expert and perfect. They are reliable, friendly and convenient. What more could you ask for except environmental awareness.

Crap. I should have checked Unilocal before going to this dry cleaner. They shrunk my natural wool mattress topper because they cannot identify wool or communicate with their customers. They tried to just give it back to me rather than identifying the error. It was pretty obvious that the previous king sized topper was now the size of a baby blanket. They would not even refund my money. Their clerk, Skip, was rude and defensive. I guess they figure what’s one more bad Unilocal review.

I go to the cleaners not very often as my work clothes consist of my nurses’ scrubs. I’ve been using this local place as it’s convenient. I’ve seen one of the bad reviews re: damaged clothing with poor response to the customer’s concerns. but didn’t have anything to complain about until recently. I have down pillows which are a bit pricey but recommended by my chiropractor. Recently I picked up one of my pillows which had at least 4 black streaks on the pillow. I asked the gentleman (I think he is the manager) about it and he says something to the effect of «Oh really. Hmm. «He offered no apology but did offer to reclean them. I didn’t want to wait again.
Yesterday I brought in some items to be same-​day dry cleaned. It was before the 10:00 am same day dry cleaning cut off as advertised by the sign in front of the store. I was told that I couldn’t get it back until
Monday!!! Not even the same day? I found out the manager is aware of this and won’t change the sign.
I just say karma is a «you know what» and just wait until the three new towers are built in Jack London Square. Then perhaps the manager of Red Hanger Cleaners will step up to any new competition as it couldn’t possibly meet the needs of the locals then. I haven’t recommended this place without mentioning the reviews of damaged clothing to my friend who has inquired about the service. The ladies that work the counter are always nice.

I’m very pleased with their service. Always friendly, plus the prices are very reasonable.

I must be in that same alternate reality. I’ve coming here about 5 years since it’s a 5 min. walk from home. I’d rather it be environmentally based cleaning but I can pollute the air this way OR by driving somewhere else. Fortunately, it’s rare, twice a year for tuxedo shirts I wear singing in a chorus, etc. but I’m always surprised at the reasonable prices.
I did have one beef: They «lost» a shirt but it came back after about 2 weeks. They gave me a $ 10 credit which the clerks honored even months after the expiration date.
Watching TV or the kids? I’d be bored out of my skull sitting in a shop of shirts waiting for the occasional customer to come in. Give ‘em a break!

I must live in an alternate reality because I have never had any of the bad experiences expressed by some of the Unilocalers here.
I’ve worked in the JLS/​Warehouse District since before the building Red Hanger is in was even built (and before any of the loft-​dwellers showed up), so I started bringing my shirts there mostly for the close proximity, but I keep coming back because I am a satisfied customer.
A couple of times I picked up a shirt with a broken button – no problem, the folks at R.H. sewed on a new one for no charge. And on the occasion I need dry cleaning, they treat my vintage rayon shirts and sharkskin suits just fine. Once, I left a tie rolled up in a sport-​coat pocket and it came back cleaned and pressed, not lost.
In my entire life, I’ve never needed one-​day service from a dry-​cleaners so I can’t vouch for R.H. (or any place else) on that one – but all I can say is, if you’re invited to a wedding, don’t you usually have about 3 months’ notice to get your s*** together, but if you trashed the only nice dress or suit you own two days before the blessed event, how is that R.H.‘s problem? And if you’re surprised that a 1-​day turn-​around costs more money… hello, country bumpkin, welcome to the big city.
I usually drop-​off and pick-​up in the morning, so Betty is the person I’ve always interacted with; I have always found her to be pleasant and courteous. And she has two of the cutest kids ever!

So the first time I had my shirts cleaned here one of them came back damaged. It was obvious a machine had malfunctioned and, hey, these things happen. The owner and employees were super nice and agreed to reimburse me for the shirt. I brought in a receipt for the replacement and in the end they wrote me a check for that value plus they gave me extra credit to be used at the store.
Since this initial experience I have had my shirts cleaned here at least 4 other times and no issues what so ever. I am giving 4 stars (not 5) not so much because of my initial experience, but because it did take them almost three weeks to finally write me the replacement check once I did my part.

Counter folks seem nice enough but the owner needs a better policy on when dry-​cleaned items go missing.
My scarf went missing for a week, as I was in the process of negotiating how I could be repaid. I provided the counter lady w/​the brand name (Echo), fabric (silk), and the shop (Macy’s) where I had purchased the scarf. I even showed the lady a picture of a similar scarf via iPhone Macy’s app. When the owner found out that it cost $ 49 he didn’t want to reimburse me. I was told to purchase a cheaper scarf. Then present a receipt a few days later. I was pissed. I forget how much the owner was willing to pay, possibly $ 20.
A few days after the back-​and-​forth calls from the counter lady to the owner, I got a call from the counter lady. They found my scarf.
Reviewed and saved in 2011, but Unilocal wouldn’t allowed posting via iPhone at that time.

ZERO STARS. This place is literally terrible. If you live in the area and are thinking that dropping off here will save you time, DON’T DO IT. I needed a dress for a wedding I was flying to on Friday. I dropped it off Wednesday at 8am. When did I need it back? They asked. Friday morning at the absolute latest. No problem.
I stroll in Friday around noon and hand get my ticket. «Oh, it will be ready at 5.» «Nope,» I responded. «it should be here now-​just like you promised me on Wednesday.»
She looks around, can’t find it. I ask her to call the manager and find out where it is (why she didn’t think to do this herself, I have no idea). she asks when I need it by. Instead of saying «this morning at 8 like you promised» I simply told her I could still make my plane if I picked up at 3. She promised it would be there by then, if not earlier.
3 o’clock rolls around and I run back in. It’s a new girl behind the counter. The situation has not been explained to her. My dresses are not there. I suggest she calls her coworker, which she does begrudgingly. Once she has her on the phone, she starts talking shit about me in Spanish, which I speak. Her coworker says that it I supposed to be there. I ask her to call the manager again. he says he is no where close to drop it off but I am welcome to drive to Berkeley and go get it myself. As she is telling me this, the chick behind the counter is actually LAUGHING. I tell her I am going home to get my suitcase, I will be back at 3:30 to get my dress on the way to the airport. She better call her manager and let him know he has a half hour to deliver it. She tells me that I can call him myself (which I’ve done several times-​no answer). I tell her she better keep calling and I leave.
As of 4:15, still no call or dress, and I’m on my way to SFO. Never go here. I repeat, NEVER GO HERE.

After being spoiled rotten by Brannan Cleaners in the City, I found my one and only experience with Red Hanger to be a complete abomination. Against my better judgement, I proceeded to let these people have a crack at my clothes… despite the fact the storefront is in complete disarray, despite Lillian’s (my clerk) inability to count out nine pants on the first try. Heck, I thought, its just dry cleaning and they are right around the corner.
We sure enough, Lillian lost one of my pants and instead of calling me on my cellphone when the accident was discovered she waited until pickup and then said I miscounted. This place is a train wreck of incompetence and I have nothing but contempt for their establishment and workers. When I picked up my clothes, one of the workers was sitting on the floor watching tv and eating food. These are the people that we’re supposed to entrust with our clothes?!
Don’t be lured into patronizing this hole because you live nearby. It just isn’t worth the hassle.

Still on the hunt for a reliable, reasonably-​priced dry-​cleaner in the Jack London. err Oakland-​in-​General area.
I was lured in by the promise of same-​day service only to discover that same day is 25% more than the regular price of $ 2/​shirt.
The standard service is 3 days. Three days?! Are you sending them out to Calcutta? Turns out it’s Berkeley, and have you seen gas prices these days…
So I separated 3 necessary shirts from my pile of 18, included a pair of suit-​pants I’ve worn far too many times w/​o cleaning, and returned at 6pm the same day — to discover that the morning-​lady had failed to notify me that there’s no same-​day service on Mondays.
I kicked and barked and came back the next evening, and all of my clothes were ready — which was incredibly surprising and a giant leap in the right direction — and we were on track for a recovery to at least 3 stars…
…but then I had to come around the counter to help figure out which shirts were mine.

How is this place still in business?!? I live around the corner and after at least 5 miserable experiences, I have decided to boycott. Reasons include everything from ruined clothes, to missing clothes, to rude employees, to unexplained credit card charges.
From now on, I will silently judge any patrons I see walking in here. Let’s exercise our power as consumers and finally put this place out of its misery.

Oy Vey, aiii ya, aigooo, ay caramba… f***
If you’re reading this, take your clothes elsewhere.
It’s not rocket science why this business reviews are so horrible and is ending up on my Blacklist.
Dropped off dress-​shirt on a Tuesday in Jan to be cleaned, folded and boxed; went back a week later… dress-​shirt not done.
Told to come back the following day… dress-​shirt not there
Told to come back at the end of the day… dress-​shirt not there
Came back two-​weeks later… dress-​shirt m.i.a
2.5 weeks later, still can’t find dress-​shirt… told to describe dress-​shirt color, brand and size so they can try to find it (as if I can remember all my dress-​shirt rotation schedule).
3 weeks later they finally found my dress-​shirt, but they didn’t fold or box dress-​shirt as originally requested.
The customer service is probably the worst thing about the business.
I finally get my dress-​shirt back and they have the audacity to charge me, without even an apology.
Note: This location is only a satellite office, all work and cleaning is done off-​site.

I live nearby, so I go to Red Hanger for my dry cleaning and husband’s dress shirt laundering when I don’t feel up to schlepping it into SF to go to my fancy-​pants cleaners.
I was definitely wary of all of the negative reviews that were previously here, but I haven’t any of the negative experiences reported… maybe the reviews are out of date?
The ladies there are friendly, the service is fast, and they’re open both early and late, so I can always make it there outside of work.
One thing: they’re not taking cash right now, just debit and credit card payments. Odd, but it doesn’t bother me.

I’ve been going here for months, why you ask? Because they are literaly 50 feet from my front door. Then I asked myself, location withstanding, why am I coming here?
Is it the rude Apathetic ladies that work at this place that roll there eyes when you arrive to drop-​off or pickup your clothes because you have inconvienced them from there tv watching? No
Is it becuase I can pay 10 dollars for a suit that takes them 5 days to get back to me? No that cant be it
Is it becuase at least 25% of the time I get my suits back they arent clean? Nah
Man Im out of ideas! I think its time to find a new cleaners. If you live in the JLS forget the convienent location, find someone else that wants your business and will do a decent job