Sincere Home Decor

DO NOT DO BUSINESS WITH SINCERE-​YOU WILL REGRET IT
We moved in to a refurbished home on the Penninsula, it was almost a complete rebuild. Sincere (ironic name) supplied all the Kitchen cabinets. Within six months, four of the doors and one drawer front had warped, badly warped, to teh point of one end of the door would be against the frame, the other end had a gap of half and inch to three quarters of an inch. We called Sincere explained the issue, were told we would have a call back-​never happened. Called again explained the issue again, did gat a call back quote, «Not our problem call the contractor».
Ok so we called the contractor, sent photographs, he agreed we had a valid issue. He took the issue to Sincere on our behalf, they would do nothing for him, took no responsibility for suppling faulty product, even with photographs and documentation.
He as a matter of good faith has paid for new repacement doors out of his own pocket. He was spending $ 50 K a year with Sincere (sic), he now uses a new and different supplier. Even this Sincere could not get right, two of the doors were on back order, (Ok that happens) he was not notified when they were back in stock, if he had not kept calling he would never have known the replacement doors were in. So almost two years later we have new doors/​drawer front.
Sincere has lost a contractor spending $ 50K a year for a $ 600 fix — makes sense to me!!!
I will NEVER EVER deal with Sincere for anything ever. They were incredibly rude ove rteh phone, take no responsibilty and do not deserve your hard earned cash.

We spent almost $ 30,000 here in June 2015 — purchased Thermador appliances and semi-​custom Kitchen Craft cabinets. Our sales person was Maggie. Maggie was nice when we were there to do the purchase. However, her customer service wasn’t nearly as good after payment was made.
First, one of the cabinets was scratched upon delivery. My contractor called Maggie right away, and Maggie was accommodating and re-​ordered another one for me which was going to deliver 6 or so weeks later. A day or so later, we discovered that the frosted glass for the corner cabinet was the wrong size. I called and emailed Maggie at least twice, and she finally responded via email and said she would re-​order the correct size.
6 weeks went by (on the week of ETA date) and I called and emailed Maggie again to see where the cabinet was as I needed to ask my contractor to come back to fix it. As many of you know, contractors are tough to schedule. If I missed the date with my contractor, it would take weeks to get back on his calendar. Maggie never responded to me. I had to call customer service couple of times to follow up with another representative.
Last week (now we are in the last week of October, 5 months after the initial order) the frosted glass finally arrived. But it came with no hardware to install. We went to Lowe’s and Home Depot, and what they had in stock would not fix our cabinets. So once again, I emailed Maggie to ask for help. She didn’t respond. This morning I emailed another follow-​up email. Now I am just waiting for her or someone at Sincere to respond. I need the hardware from Kitchen Craft to make this work!
We need to order more cabinets for the other side of our kitchen; however, I hesitate giving Maggie/​Sincere Home Décor more business for the lack of response to customer issues after payment is made. Granted, Maggie is the store manager and she is probably very busy, but a quick email response to customer problems is required. I should not need to follow up with her via phone calls and emails time after time.

DO NOT DO BUSINESS WITH SINCERE!
As a fellow local Chinese business owner here in Oakland, I thought going to Sincere would be a great idea. I wholeheartedly REGRET ever giving them my time & money, and have never experienced a worse business transaction. Their Sales Associates are arrogant, conniving, and downright untruthful. I am in the process of filing a small claims LAWSUIT against them.
On July 18^th, 2015, I spent $ 3,800 on a specific kitchen cabinet set they had in the back of their showroom (the HONEY colored Cherrywood Revolution Series), which would match the all the existing hardwood, cabinets and wood trim in my house.
After spending more than 2+ hours with «5 year veteran» Janet, I made it crystal clear to Janet that I’d be ordering the HONEY (CVH) color — Revolution cabinet set, personally bringing the sales associate over to see it, also giving her a copy of the cabinets’ ad/​flyer in a display case. (See photo below).
Unknown at the time, Janet entered & applied the incorrect color keynumber to my ENTIRE kitchen set, entering it in as a DARK Chestnut color (CVCN) not my Cherry (CVH) color! My contractor picked up the kitchen set and installed it in at my house unaware of the wrong color. With a full-​time job and a family business (and with the house still being renovated), I didn’t see the cabinets until recently (September 12^th, I admit my own fault).
However at this point, I realized Sincere had given me the wrong color cabinets…
I went to Sincere that next day (Sunday ⁹⁄₁₃) and spoke to Janet about the issue. I wanted her to explain why the color mix-​up happened. Janet spent 30 minutes on her computer tooling around, looking at my invoice/​kitchen plan, claiming that she didn’t remember me, while over the course of an hour accidentally slipping details about our initial appointment 2 months ago… smh.
Seeing how I was getting impatient & upset, she repeatedly urged me to keep the dark, chestnut cabinets. She suggested that if I preferred lighter wood cabinets to simply install some «LED» light strips underneath the cabinets. REALLY???
In the end, Janet ultimately admitted it was a «delivery issue» and that she’d discuss with her boss about a possible «solution», asking me to come back a week later to follow-​up with her boss, Keith.
This is where things went from bad to worse.
I’ve never dealt with such an arrogant, pseudo-​intimidating, untruthful prick in my lifetime. I met Keith on Sunday ⁹⁄₂₀ and nearly @#^#‘ing LOST it after talking to him for an hour.
After speaking with Janet in private, Keith surprisingly came to the conclusion that nobody from his company had made any mistakes and that I was ultimately somehow at fault!!!
Keith claimed that I chose a different kitchen set style on the opposite end of the store (which was in the chestnut color) and that he had the invoice to prove it! What Keith failed to realize is that the kitchen STYLE set I got was correct, it was just in the wrong COLOR.
He repeatedly told me that I don’t know what I’m talking about, that I don’t know what I ordered, nor do I know anything about his invoicing system. He refused to look at the ad/​flyer I had chosen OR the photos/​videos I had taken on my phone time-​stamped on that day, showing which cabinets I had chosen.
To help try and resolve this confusion, I asked him to check the security cameras on 7÷18÷2015 to review where in the showroom his Sales Associate and I were looking (and spending close to an hour) to prove to him what kitchen set + color we had agreed upon. Keith laughed at this idea of mine.
Keith furthermore claimed his associates never made mistakes, and proceeded to tell me that he wouldn’t be offering ANY returns, exchanges, or compensation for my situation. Without ever being present (doesn’t work Saturdays, which is their busiest day BTW), and after all the evidence, he still someone pointed the finger back at me.
Last but not least, Keith challenged me to go dispute this $ 3,800 charge with my credit card, telling me that I’d lose as my signature was on the contract/​invoice. If you recall, I never asked for a refund, I simply wanted to know why the mix-​up occurred.
So, take a moment and put yourself in my shoes. You just spent ~$ 4,000 with a local business, you received cabinets that don’t match the rest of your house, and you simply contact the business to seek an explanation.
Not only does the company deny any fault, they offer no solutions or answers, and end up blaming you for the mistake, taunting you to take legal action. So that’s exactly what I’m going to do…
It’s shameful what money, greed & pride can do to us. Spend your hard earned money elsewhere where they actually care about their customers.
Ladies & Gentlemen, I present to you «SINCERE» Home Décor.

I went to the Sincere Home Décor show room in Santa Clara to check out their kitchen cabinets last month. Bonnie greeted me and was very nice and patient with me as she gave me an introduction to their products. I decided to make an appointment with one of their designers, Alex, to discuss my requirements in detail. Alex can speak multiple languages. He showed me a very good selection of their products that could possibly meet my criteria. I had a lot of questions regarding the style, quality, price and delivery of the different kitchen cabinets. He was very patient and helpful. He helped me sort through the many choices and gave me his frank advice on which ones he thinks suits my criteria the best in terms of style, quality and price. I am very impressed by his knowledge and their cabinet quality. Because of this, I decided to buy not only my kitchen cabinets from Sincere, but also cabinets for my laundry room. I highly recommend Sincere and, especially, Alex for his knowledge and helpfulness.
If Alex is busy or unavailable, there is another person, Bob, who help me. He is very patient and helpful.
Judy

We came to Sincere for our kitchen and bathroom cabinets per our Contractor’s recommendation. We were very satisfied with their service and the quality of their cabinets.
We had a great experience designing our kitchen cabinets first with Oliver Liu later with Janet Lee. They were very helpful and patience with us during the design phase. Janet is very resourceful and had given us great advices. We especially appreciated Janet’s responsiveness, creative ability in problem solving during the design phase. She paid detailed attention in placing our orders and was so easy to work with especially in making changes.
Our cabinets arrived on time and in perfect condition. We highly recommend having Ms. Janet Lee as your representative in the design and purchase of cabinet from Sincere.

In general, I like the fact that the sales people here are not pushy and they give you plenty of space to browse, but when you have questions they are very knowledgeable.
In particular, Kenton was great in helping me find faucets and fixtures for a kitchen and bathroom remodel.
The price and selection are very good.

We came here for a design for a kitchen remodel. If you have an appointment, the staff are attentive and do a very thorough job with the design. They also have just about everything under one roof — cabinets, countertops, flooring, and even some sinks and appliances.
You can only get design appointments on the weekends, which makes it tough if you usually have to work during the week. However, once they’ve done the main design for you, they will help with small add-​ons and alterations on the weekends.
Overall, we’ve been happy with them and recommend giving them a look.

Best look for Nancy if you go. She provides the fullest support, attention and help for your bathroom and window needs. From the first day I went into the showroom, Nancy showed me my options and educated me about all the types of Milgard window and took the time to give me a quote for each of my 15 windows. Plus helped compare the pricing between the options. She took the time to do all that! Also, when I mentioned I have not looked for someone to install, she took the extra effort to call one of her customers to check if he could
and if she can provide the introduction. See, that extra level of service is what I call SINCERE help. Even when I know I can get something elsewhere, I prefer to check back with Nancy as she is proven to be reliable. When I had separate pick ups for the entire order, she assured me that even if I sent someone, she will make sure the person will leave with the correct items. She is thorough and if you really want high level of service, she is the one to go to. She also was kind to refer to her other colleagues in bath who specialize in what they do. They have a good range of products for the hone. I appreciate her help and if anyone needs help, go to her, you won’t be disappointed.

We bought bathroom fixtures, vanity, tile, and tub.
Our prices were consistenly lower than our local plumbing store so it was worth the extra drive.
Kevin Tham did an excellent job for us and the order arrived earlier than expected.
The inital sales and ordering/​arrival have worked out well for us.
We will be picking everything up this weekend and will add extra details regarding the condition of our order.

I would love to share my experience with sincere
I make appointment with Janet lee and Winnie Kuang sales representative
Them so helpful and creativity with design and idea
Them make my customers kitchen and bath design
The service it’s great cabinets came on time
I used their service a lot
I highly recommend to work with them

I came here at the suggestion of my contractor, who has had generally good experiences with Sincere. I also visited their other location. Between the two places, I bought the following items. There were problems with every single item but one. I ended up making so many return trips for missing parts that it just was not worth the initial savings.
Bathroom vanity counter with backsplash, sink and faucet
Kitchen faucet
Bathroom medicine cabinet
1. When I went to pick up my vanity counter and backsplash (2 days late with no explanation), I was told after a very long wait that one piece of the backsplash was still at the fabricator’s location in Alameda. No explanation, no apology. Had to make an extra trip just to pick that up.
2. Both faucets (Hansgrohe) were missing essential parts. Contractor told me that it looked like both had been previously opened and possibly looted. One was missing the horseshoe-​shaped piece and the other was missing the connection to the sink stopper. This required two more trips and unpleasant arguments with the salespeople.
The service can be brusque, but I don’t particularly mind that, being Chinese myself. Some of the counter people are actually very nice. Everybody speaks enough English to do their job bilingually. I DO, however, mind not being called about ready orders and not being treated with courtesy and respect when I come back because of a defective item. Definitely not going back!

My husband and I were looking for Daltile and read that this was a vendor. They had the tile but when it comes to customer service they don’t. We were in the store
for over 45 minutes and not once were we approached. There were 5 salespeople of which 2 never left the counter. Sincere has very nice products and I was willing to buy but they will not get my business.

Went here after going to the other location. They are more customer based here. They actually try to sell you the stuff instead of just letting you tell them what you want at the other. The displays are better here too. The guy at the counter spoke perfect English and was very helpful.

As a remodeler I deal with many home décor businesses. My clients picked this one. The service was friendly, but not knowledgeable. Showroom had adequate selection in mid-​to-​low end products. We purchased a vanity and counter top, then drove to the warehouse to select the counter top slab. There was a selection of only one in the style we had paid for and it was flawed. The yard man suggested another style so we paid the increased cost. Two weeks later we returned to pickup our merchandise. When we opened the vanity box at our job site we discovered the left side base was badly damaged, actually broken off, yet there was no visible damage to the outside packing box. My client called Sincere. He was told we should have checked it before we left and it was probably broken by us. He said they have dealt with Jensen, the manufacturer, for many years and have never had a problem so they would not do anything to remedy the situation.
I have had many dealings with other dealers such as Kraftmaid, American Woodmark, etc. Occasionally there are damages in shipping that we discover after opening the packaging. In every case these dealers make it right. I will not recommend Sincere to future clients nor fellow remodelers.

We worked with Janet on purchasing and installing a quartz counter top. Didn’t go through with the remodel but she was very helpful.

We’ve just started our kitchen remodel project and this was the first showroom we visited to start to get ideas and inspiration. Compared to several of the places we visited in the city, service here was seriously lacking … we weren’t even acknowledged by any of the employees as we wandered around checking out the appliances, fixtures and cabinetry.
On the other hand, it’s a big space right on the edge of Oakland Chinatown and there is a lot to see — at least half a dozen different kitchen set ups. They’ve got a handful of appliances as well so if you are looking to do a full kitchen remodel (as we are), this is actually a very good place to start. I walked in thinking I had X budget … but after seeing the giant refrigerators, the giant wine fridges and the 6 burner stoves — I need to crunch some more numbers.
Will definitely be back — or certainly to check out their other locations … but if you are looking for a consultant that will follow you around and talk to you and try to help you put together your ideas, not sure this is the place.

I’ve used Sincere for several home improvement projects over the last 10 years or so. For the most part they have been very good with regard to price and customer service. That has changed with my most recent kitchen cabinet and bathroom vanity experience.
Don’t be fooled by their Team Efforts «sales.» Even at the sale price these cabinets are not a good value. We ordered the designer series. The drawers are well made, but that is about it. The cabinet frames are very poor quality and poorly designed. I had Sincere assemble the cabinets and the toe pieces on almost all extended about 3/​8″ from the edge of the cabinet. The ends were also an exposed cut (plywood showing). Both of these issues made trimming out the base of cabinets very difficult. When I went to the store and asked about it they said I needed to buy a $ 140 end panel. I would have needed to buy 3 of them. Also the «finish» is just a very thin sticker. Obviously, these are not solid wood cabinets, but the «finish» is easily scratched and some even came off the side panel when I pulled off a piece of painters tape. I doubt these cabinets will hold up more than 5 to 10 years. Several of the doors had nicks or scratches from when Sincere assembled them. Most were not too bad, except for one door which had an inch long scratch. Sincere refused to replace the door because I did not notify them within a few days of delivery.
I also needed to exchange two bath vanities. Sincere charged me a 50% restocking fee, which is way too much for stock cabinets.
I would never buy cabinets from them again, especially not their Team Efforts brand. I hope this review saves someone else the disappointment of purchasing these cabinets and having to deal with Sincere’s terrible support.

On the recommendation of my contractor I went to Sincere, which is just a few blocks from my home. We are completely renovating our kitchen with all new cabinets. I worked with designer Daniel Deng, who was patient and helpful throughout the process. We had to make a number of changes from the original design because of measuring mistakes on our part, and Daniel worked with us to come up with suitable alternatives.
The cabinets were delivered pre-​assembled, and we were very impressed with the quality of the workmanship. Solid plywood boxes with cherry doors and trim were well-​made and look like they will last forever. One of the cabinet doors had a darker stain than the others, and one cabinet turned out to be slightly incorrectly assembled. Both were replaced immediately with no problem. We ordered some additional pull-​out trays for the pantry and were able to pick them up on the same day. Daniel responded to our occasional questions promptly and thoroughly and was a pleasure to work with.
Our kitchen has a real custom look at a fraction of the price of custom cabinetry, which enabled us to spend more on the other details of our renovation. I would recommend Sincere to anyone looking to take on a large kitchen remodel.

We just got a new place and need to remodel our new house BIG time. Stop by this store, didn’t expect much from it. I worked mostly with Kevin Tham. He was very very very helpful, honest and tried very hard to get what we need. Try to answer all our questions. Kevin deserves my 2-​thumbs up (i would give more thumbs if I had more that 2). They have a good selection of high-​end brands with a very competitive price.
Prices are very competitive.

Before coming to Sincere Hardware, I had a lot of stress around making sure my measurements were correct for fitting out new cabinets. My husband and I first went to Ikea, only to be ignored. All we needed were a few measurements and the staff at Sincere did all the rest, using some sort of CAD software.
My kitchen cabinets look amazing, all for a fraction of the price of Home Depot. Our cabinets were in stock beech dark cherry. They are RTA (ready to assemble) but they will assemble them for free. Our entire kitchen came to $ 2,300 with tax.