Sincere Home Décor

I was recommended by a close friend and contractor to check out Sincere as they have the best prices around. I was not too confident about going to Sincere after reading reviews about their customer service. After 5 minutes of looking and walking around we were helped by Kevin Tham. He was very knowledgeable, patient with all of our questions and had great feed back and ideas for our project. If you are in need of great priced vanities, showers, etc. Look for Kevin Tham, you will not be disappointed.

I liked Sincere’s highly polished wall tiles for my kitchen back splash and ordered 3 boxes. But my granite installer refused to install the granite island per our written contract (see my review of Granite Expo), I had to cancel my granite order and switch to a different kind of granite with another granite supplier, thus needing to change my back splash tiles. I was worried I might not be able to return or exchange or got hit with a restocking fee. It was not the case. After getting the new back splash tiles and sleeping over night, I wanted to change again. I went back and exchanged again and got refunded for the price difference. I am pleased.
The only suggestion for improvement is for more communication between the sales associates and delivery people. Now they communicate through a «cone». It will be nice if the delivery person can wait outside the sales office (whenever they are free) and the associate can walk/​hand off the customer to the delivery person for a smooth transition instead of customers waiting in the parking lot with a cone, not knowing who will show up and when.

Bought a few cabinets from here. Pretty decent depending on your choice of cabinets. There’s a pretty wide selection of styles, each varying in price. I haven’t had a bad experience here yet. The staff hired here are friendly, have a seemingly smooth and organized work ethic; Unlike other cabinet warehouses around Oakland, such as Granite Expo where the staff seem to have extreme difficulty explaining instructions, let alone interacting with customers.

My wife and I purchased kitchen cabinets, granite countertops, and floor tiles. The folks at Sincere were helpful and knowledgeable. Calvin did a really good job of walking us through the options and bringing everything together. As in most projects, how the company works with surprises and unexpected changes define its customer service and integrity — Sincere passed the test. Our finished kitchen looks great!

I highly recommend Calvin to be your adviser. He’s a very nice and professional sales person. Since I looked around and can’t decided which material I need, Calvin came over and gave me helpful advise! He was extremely helpful and I really appreciate that. AWESOME SERVICE!!! I will back for more.

I was very satisfy with how highly efficient and professional Calvin was. He helped me design a full set of kitchen cabinets within a very short time and completed the order including all items needed.

Three stars because you really need a contractor to help you in this one. Their prices do seem to be the lowest but you must know what you need. I actually did not like the quality of their cabinets,

We worked with Janet on purchasing and installing a quartz counter top. Didn’t go through with the remodel but she was very helpful.

I came to Sincere looking for countertop to remodel my kitchen and bathroom. I’ve been around all of east bay with no luck in finding the right quartz. Sincere had a large selection and of course I found the one I wanted! :) what I liked most was that when I purchased the stone they walked me to the stone itself to pick out which slab of quartz I wanted that way you are sure to pick a piece you are happy with. I also purchased two sinks for the kitchen and laundry room at a great price! They were both 10 inch deep! For that depth I would have spent way way more at lowes.
I’m was reading some of the reviews about how they had such bad customer service. I didn’t see how that was possible, I was greeted when I walked in and I continued to get greeted throughout the time I was there. Making sure if I needed help or had any questions. From the moment I knew what I wanted to buy. I was helped and was out of there within 20 mins. I know how some people are drawn away from trying a place out because of a few bad reviews. Don’t let that scare you away. You need to experience it for yourself. I will admit I was one of those people.
I will definitely come back for any future remodeling.

I have never had such a bad experience in customer service in my entire life. Even though I’m a bit late in writing this review, I felt that I needed to do it. I’ve also never written a negative review.
We came in on the Saturday of Labor Day weekend. We just wanted to buy a shower faucet. We looked around for 10 minutes, found the one we wanted and then tried to figure out how to buy it. We went to the front, where we found another customer who was standing in line. We stood behind him. He said he had been waiting awhile. We see a sign that says you should check in, get a number, and shop around. This way you don’t have to wait in line being bored. We didn’t need or want to look around anymore, so we stayed put. An employee walked by at one point and told us to do what the sign said, but we said we had already looked around.
I didn’t realize that that would be the only words spoken to an employee for the next hour!!! As the store’s closing time approached and neither of us had been helped, I finally interrupted someone at the counter and asked how we could buy something as simple as a faucet. He said we could try their other place around the corner, because they might be less busy.
Want to know what they were busy doing for the hour we waited? Helping 3 other couples plan kitchens and bathrooms. Design work! Not sales! There were MANY signs around the store, and on the counter right in front of us that said design work would NOT be conducted on weekends due to the time consuming nature. Even if you wanted to break your own rules, could you have ONE person helping with regular sales?!?
More people came in and got in line, so we all decided to do the official log in and get a number. It didn’t help. None of us in line were getting served. I think someone from Sincere should have come over to the line and asked what kind of service we each needed and informed us that they were closing in 30 minutes and whether or not we should bother standing in line any longer. But, that would have required them to have an ounce of care for their customers.
We took their advice and went to their other shop around the corner. NO customers here. At this time it is getting close to closing time. We ask if they have the faucet we want. They say they might have one and they have to call someone. Whoever they called had to find it somewhere. FINALLY, they tell us it has been located. Great! All this time hasn’t been wasted. But no, they tell us we have to come back the next day because they’re closing. WHAT??? Yes, the faucet is actually at a 3^rd location 2 blocks away. They won’t let us buy it and run over and pick it up. Because they must close at 5 pm sharp. I wouldn’t have cared if they had left the part on the sidewalk outside their closed doors. As long as I could go home with my purchase. Needless to say, we did NOT return the next day. I will NEVER go back there!

The associates are really nice, but are not very familiar with their own stock, which I found surprising. I ended up picking a beautiful granite piece for the bathroom and it was perfect so we purchased this and we checked all of the scaled drawings and confirmed everything. After that it was Such a bad experience after purchasing the stone and paid for it. I received a call the following morning and they had not charged me correctly and they wanted me to drive in for the difference of the additional cut and polish, but the two hours work of driving was going to cost more than that additional charge so I wouldn’t be able to go in until later which meant the entire project and cut would be delayed. I now receive a call that they can’t make the cuts because they cracked the piece. They offered a refund, but so many problems for a simple counter top. So after spending hours looking for the stone, getting the measurements, and multiple phone calls, I am still left without the stone. Needless to say I will go somewhere else to find the stone for the bathroom and for my upcoming kitchen remodel. Unfortunately this is now delaying the bathroom.

If your button is cheap, you don’t care about where your products are sourced and you can deal with surly staff, then this is your place. If you’re looking for quality and great customer service look elsewhere. That being said, we were attempting to match a countertop that was purchased from SHD about a year ago. The new countertop we picked up did not match what was supposed to be the same and with their no return policy we have had to make a few extra trips to get it right. The quartz ‘team efforts’ countertops are low quality and the variations in the patterns from slab to slab vary greatly.

I have had the absolute worst experience dealing with this company.
Upon purchasing five thousand dollars worth of cabinets from here, the sales associate Joel insisted he help us with our dream kitchen and even explained he was working on commission!
After renting a truck and hauling everything to our home to have our contractors start building, …our contractors then notified the sizes of a few cabinets were wrong and they even loaded an extra cabinet that we didn’t even place an order for.
Loading everything and attempting an exchange was almost impossible. Another sales person said we are not allowed to get a refund or an exchange because the cabinets were already built. Even though it was Joel the sales person that gained commission and sold us all the wrong size cabinets.
Waiting two hours while this idiot was completely avoiding me claiming he was on his lunch break and his manager was in a «meeting» was pretty much a slap in the face.
I ended up having to take a loss on everything he wrongfully sold me and charged my credit card for an extra set of cabinets.
Stay away from this place, …complete scam.

We went to this store for our cabinets purchase for our new home. We had a lot of cabinets to buy. We went to Granite Expo and had bad experience. We were skeptical but Joel changed our expectations.
Joel is very patient, spent a lot of time with us, very professional and provided excellent ideas as we had some customisation to do. His design is very good and we were very happy with his service. Cannot beat the prices at any other store.
We would definitely ask for Joel again for our future purchases.
He has excellent communication skills and no language barrier as some of the others do.

I can’t argue with their prices but those prices come at a price :) Their customer service is awful, I walked in, knew exactly what I wanted. I ordered an exact replica of a floor model, same colors and faucet. They priced it out at $ 615 and some change. I received a call about 2 hours after I paid and left. The salesmen told me that he missed priced the fixture and there was an additional $ 670 for the top. I tried to get an explanation of the mistake but there was huge language barrier. They would not do anything on the price so I cancelled the order. They then had the nerve to try and charge me a 20% restocking fee the day after I ordered it. Such a rip-​off. I had to go through AMEX and dispute the charge. Just BE CAREFUL!!!

We came to this store more than a dozen times during the research phase of our kitchen remodel. They have several kitchen layouts built to show off the product. We ended up buying our kitchen cabinets here because they had the best price/​quality to match what we were looking for.
PRODUCT– We purchased the Cherry Chestnut Lexington cabinets and the Bayfair Walnut flooring. The cabinets are a dark espresso color with reddish undertones. We are extremely pleased with the quality of both of these products.
CUSTOMER SERVICE– Friendly knowledgeable. Alfred and Sue were amazing! They took the time to redraw our cabinet layout several times. We had a lot of questions and concerns and they were very patient. When we finally decided on a cabinet set and placed the order, one of the cabinets turned out to be out of stock. They ended up giving us a higher quality cabinet at a deeper discount.
EXPERIENCE– The layout of this store was a little bit confusing. I wasn’t sure where to begin. It feels very dark, there are no windows or natural light. They have cabinet samples available for $ 13. You can get your money back when you return the sample. The kitchen faucet/​sink displays are not that impressive. They have a large selection of laminate flooring.
DELIVERY– The communication regarding the delivery was confusing. We got the standard 12 hour window for delivery, then after waiting 6 hours they called to say they couldn’t make it. Then 20 minutes later the truck shows up at our house. They only drop off at the sidewalk but they were willing to back up the truck to the garage and unload the palettes right into our garage. The waiting part sucked but once they got here they were pretty cool.

looking for kitchen?
this is the place to find out… they stock builder series, signature series, desiner series, designer plus series and revolution series wowwww… and more is coming… look for one of the sales representative they have good service, good price and good materials to…

Sincere is the place to go if you want beautiful and quality materials for your home with knowledgeable staff who want to help you from start to finish! After a house fire, I was rebuilding my condo and had to replace/​rebuild everything. My contractor aleady had sub-​contracts for major items like cabinets, floors, etc. but I was able to go to Sincere for other items. I choose to go to Sincere because they beat Home Depot in their prices and their attention to the customer. I bought my kitchen sink, bathroom counters, cabinet handles, medicine cabinet and bathtub enclosure from Sincere.
Karen helped me with every single detail to make sure the items I choose matched my cabinets and floors (even though I wasn’t getting those things from Sincere). She was very patient and happily walked me through all the showrooms to help me get ideas and make me feel very confident and happy with my choices and purchases. Sincere even worked with my contractor to coordinate sizes, payment, pick up, etc. Everyything is now installed and I love everything I bought. So happy!
Thank you Sincere and Karen for taking such good care of me and helping me to build a beautiful home. I will definitley be going back if I ever need anything for my home.

We went to Sincere based on a friend’s recommendation who had used them before and said they had a great selection at great prices… she was right! We were remodeling our kitchen, on a budget, and were looking for nice looking, quality products at a reasonable price. We found all of the above!
Their kitchen model displays were very helpful, in fact we ended up choosing our counter top and back splash based on their display.
The personnel there were very friendly and helpful, especially our agent, Mathew. They do a full kitchen layout plan with you based on your specs… for free and make helpful recommendations. Since we did a lot of the work ourselves, it took us awhile before we were finally ready to order our cabinets, granite, back splash and hardware (5months), and they were very patient with us. The cabinets only took 4 days to build. They deliver the cabinets to your sidewalk, but do not install. We did use their services for installing granite and they did a good job.
Note: If you do not have them install granite, they do not deliver… keep in mind.
So, overall it was a great experience and we are very pleased. Definitely recommend.

I ordered the kitchen cabinet — design plus series and the service provided by Alfred is exceptional. He is very knowledge and patient to help us to design the kitchen that I want. We end up getting other kitchen and the bathroom items from this store as the team is very helpful and friendly.
P. S. If you order granite from Sincere, please make sure to use their installation. The contractor did a great job!!!

This really is a place for home builders, contractors, and tradesmen. To get quick service, you really need to know what you are buying. If you need more assistance, their 11^th location maybe better for you.
This place is like a miniature home depot and it is convenient to get to. Good prices, no parking problems usually. They will help you load, but, you will have to wait a little while.