Susie Kim

Susie was my loan officer for my first home mortgage as well as for my refinance. She was very patient and helpful throughout the entire process. Being a first time home buyer, I was very clueless in terms of the whole mortgage process. Susie was patient enough to walk me through all my options in terms of the type of loan that would best fit my needs. What I found most helpful was that she was extremely responsive to my emails and phone calls. I know she bent over backwards to try and get me the lowest rate possible during my refinance. She is someone who truly cares about her clients and will go above and beyond to help in anyway possible. Because I had worked with her for my first mortgage, she already had a lot of my paperwork on file, and was able to help me secure my refinancing in a quick and efficient manner. She is very easy to talk to and an expert in her field. I would definitely recommend her as a loan officer if you are in the market for a home or need to refinance. Thank you Susie! :)

We highly recommend Susie as a loan officer. Being first-​time home buyers, we needed someone who would guide and support us through the home loan process with professional expertise. We appreciated her patience and detailed and clear explanations to our many queries. She obtained a great interest rate for us and provided a good recommendation for homeowner’s insurance as well. Throughout the whole process, she was readily available, easy to work with, and very efficient. She stayed on top of the job, even through the holiday season, and pushed to get our loan approved and finalized on a tight schedule.

Susie was my loan officer for my first mortgage. Working with her throughout the process was an absolute pleasure. I initially had little idea about the process of buying a house or the details of the mortgage options available. She sent on a very clear breakdown of my options and spent a lot of time talking me through them. Unlike the banks I talked to which offer a «one size fits all» approach, the mortgage options which Susie presented were tailored to my specific financial situation. My successful offer on a house had a very short closing window (to sweeten the deal for the buyer in a tough market). Susie made sure that the loan was approved in time to close the deal. When things got stressful or we hit some road bumps her team sorted everything out. She always responded to my emails instantly (even if it was late at night or at the weekend). I will definitely want to work with Susie for any of my future house buying needs. I will also recommend her to anyone I know who is buying a house.

susie helped me w/​my first mortgage, ever, and her guidance, support & dedication helped to make an otherwise extremely stressful experience entirely bearable. she was referred to me by my real estate agent as someone who knows what she’s doing, works hard & someone who her other clients have had really good experience with. susie is one of the those people who will go the extra-​mile to make sure you have a good experience & get the best rate possible.
i was bidding out to her & another mortgage broker highly reco’ed to me by a co-​worker, but susie really distinguished herself upfront when she realized that it was my first time buying a home, by spending an hour at our first call to just talk me thru what to expect and what i needed to think about. when ur doing these types of high cost & important things for the first time, it can be really nerve-​wrecking since u just don’t know what u don’t know & so u might be making decisions that r sub-​optimal and there are potentially serious costs to that. so by having susie guide me thru the process & telling me an overview & what was & wasn’t as important or time-​sensitive helped me be oriented & feel much more comfortable about the whole process.
in addition (& probably most importantly for many), she talked me thru options & found me the best rate for the type of loan i was looking for (30 yr fixed). also, when there were some complications w/​the lender w/​2 days left to close (talk about stress!!), she ensured that her company ate the add’l points w/​the new lender we had to go w/​in order for me to get the rate i was promised all along.
i couldn’t have been happier w/​susie’s help & would whole-​heartedly recommend her to anyone, & especially those who’s buying their home for the first time.

I was referred to Susie by my Real Estate Agent when buying my first place and am glad to have had her expertise and guidance as my mortgage broker through the closing of my condo in Oakland this month. You have to do your due diligence when committing to something as significant as your first hefty home loan and Susie understands that and was always very responsive and personable through all my questions. You can tell she really cares for her clients and is willing to go the extra mile for them. When I wanted to explore other lender options she had no problem giving me a digital copy of the best loan she was able to get me to forward to the next company. The next company’s rates ended up being about the same but that company couldn’t match the flexibility of the 2^nd lien option I wanted that Susie was able to offer to be able to put 10% down and not pay Mortgage Insurance. When I moved forward with the loan and the rate locked, she was actively monitoring the loan market and was able to re-​lock my rate at a slightly reduced rate when the loan market took a little dip.
As a remote buyer from NY ready to make the move to SF it was always easy to reach her by email and phone and she was alway happy to take the time to explain something I was unfamiliar with, create and update charts and graphs to compare different mortgage types, and be the liaison between my Agent, escrow /​title company, mobile notary, actual bank making the loan, and everyone in-​between. Whenever we hit a snag with paperwork or miscommunication between the various closing team members she was right there to smooth things out.
In my experience most large mortgage lenders and banks have generally the same rates that keep up with the market. You want to go with a lender that has reasonable fees, a good rate against the market, and who will be there for you to walk you through questions and be there should problems arise. When you get a loan through Susie she really is your advocate through the process and I couldn’t have asked for more.
PS. Being a modern company that can easily send and receive documents online with digital signing was also a huge plus.

We just bought our second house and Suzie was our mortgage broker. I could not thank her enough for her supreme service. Her communication is excellent. She will tell you anything (good or bad) in person and she knows her work very well. We had a not so good experience when we bought our first house, so Susie was a welcomed relief and we know how good she is. We highly recommend her to anyone. Thanks Suzie!

When Susie found out that we were trying to buy a house, she reached out to us and offered to help. We are so glad that we went with her. She worked to get us the lowest APR around. She helped with all documents and always kept in touch. She was friendly and easy to work with. Great experience with her.

Susie was introduced to me by my agent during my house-​hunting, and I’m very fortunate she was. I can easily speak to her friendliness, knowledge, and attention to detail, but I would rather spell out how she exceeded my expectations as a mortgage broker. My situation was a little more complicated– I had just found a new job and more importantly, just became a first-​time landlord. Since I had no rental income history, I found that many other brokers would be unable to assist me, but not Susie. Not only was she able to provide me funding, she made the process easy for me, clearly spelling out all the required documentation, directly communicating with my property manager back on the East Coast, and quickly communicating potential road bumps. Best of all, with the heated real estate market, thanks to Susie being able to expedite funding, I was able to set more favorable terms to close, which ended up setting me ahead of competing bids. It’s safe to say that I would be going to her in the future, and I hope that a reader of this review is sufficiently compelled to do the same.

I have known Susie both personally and professionally for many years. I know her to be a person of integrity and reliability. Susie is warm, friendly and goes above and beyond for her clients! I whole-​heartedly recommend her!

Susie is one of the most reliable and conscientious person that I’ve had the pleasure to know and work with. She is trustworthy and extremely helpful. I highly recommend her!