USCIS Application Support Center

I went there for bio-​metrics and I was done in 30mins. Friendly staff and ample parking.

Walk in & in 20 min walk out!
My appointment was at 1pm. Walked in at 12:45 & was out 1:05!
Best service ever!

Walked in for greencard as my schedule provided doesn’t work on my plan. It works — it went very smooth and quick –30min.
expect:
— Rude receptionist whose talk to me while browsing his phone
— you will have to talk to officer in a separate room. Very gentle person. Prepare your notice letter and passport.
— prepare for taking picture! This will be the one on your green card, not the one you submitted with application.
— place located in middle of nowhere, but plenty of parkings
Good luck!

I missed my appointment as I was on the east coast when the notice came in the mail. Thankfully, I walked in to the Oakland office on the Monday when I returned to CA. The employees were incredibly efficient and courteous. I arrived around 10:40 am and left 20 minutes later. Best experience I’ve ever had with a government agency!

Honestly best Immigration office where I have been so far. First of all, the guard at the entrance (He was an African American man) is the nicest smiling person I met in a public office. Service is fast, you do not get to spend there more than one hour or so. They say bringing a phone is prohibited but just leave it in your purse as nobody will check. Five stars to the staff of this place.

Friendliest government staff I ever met. Everybody out there including guard, receptionist and the officers are so nice. It was very quick and smooth. Thank you

Unusually good people for a Govt office. One fingerprint lady is a bit rude trying to hurry things up even though there was no one else in line but me, as a result I know my photo on the citizenship certificate is not going to look good

They are really friendly and very helpful! I did a walk-​in for finger print so I have to wait for a while but they are very nice!!! Five stars!!!

The visit was quick. The employees were good/​efficient & smiling.
The office has a huge parking lot and the parking is free. I was not able to find the parking info anywhere so posting it here. It might help someone.

I didn’t think the staff here were nice like what other reviewers wrote. Nobody smiles. Not super rude but not nice either.
There were so many people waiting and not enough air in there. No AC, no open window.
I walked in and I was told that I had to wait for over an hour. I just couldn’t stand the bad air in there and wait for over an hour.
So the next day, I went to USCIS in San Francisco (250 broadway).
In SF location, I got my finger print done within 4 – 5 min even though it was not my appointment day (walked in 1 week early). SF location is very flexible with your appointment time and everybody there was super friendly and nice. You can just walk in and talk to the guard that you won’t be able to make it on your appointment day, and they will be happy to let you in earlier than your appointment day.
Highly recommend San Francisco location.

Went to do bio-​metrics (finger print) at this center this morning for I-​485. My appointment was schedule at 7÷9÷2015 Wednesday but I can’t make it that day so I walk-​in today (7÷2÷2015). The guard took me to the supervisor’s office and she asked me the reason and agreed.
All the staff are very friendly. Wait time is less than half an hour. Everything went very smooth. A solid 5-​star!

Came 20 minutes or so before my appointment time, was taken in immediately. Gave me a number and just when I was about to sit down and wait for my turn to get fingerprinted, I get my number called up and was in and out of that place in probably under 5 minutes. Nice employees, super fast.

Unusual for government agencies to be this effective, well maintained and guess what, all with a super nice attitude!
It is well organized and very, very effective. Everyone from the security guard to the people doing biometrics know exactly what they are doing and I never had a bad experience here.

Will echo other reviewers — been there on behalf of visiting family members and found everyone at this ASC to be courteous, accommodating & super-​professional. Five stars!

Just as previous reviewers cited… everyone– from the guard to desk help to processors — were sweet & kind. Process was quick. Great location.

It’s perhaps unusual to give a government agency five stars, but compared to state agencies like DMV, this is extremely well run, and rather boring (which is the point).
I turned up for my Biometrics appointment (I’m going to become a US Citizen), at 12.45 for a 1pm appointment — the guard put me in the queue right away. After filling in some short paperwork, and a little wait, I got moved to the second section for finger prints and photo.
And that was pretty much it — about 25 minutes total, and out. As expected, most of the people here were Asian, Hispanic and various other countries. Very few Caucasians. The reality is that I expect my process, as a white, middle-​class male from a country on good terms with the US to be very straight forward. I’m sure that’s not the case for many others.
Off to study for my civics test.

Very nice people working there,
the security was very nice to let us in without a appointment
and the manager gave us 25 minutes from his time answering all of our questions

My husband and I went here today for my early biometric appointment, the employees inside this building is very accommodating, specially the black guy in the front desk, he is very approachable and has a big sense of humor!
The boss that gave us permission to get an early finger print is very kind too.
Thank you all and continue giving us an excellent service.

Came here to get my biometrics done and it ended up being a surprisingly pleasant experience.
NOTES:
~ If you’re taking public transportation, take the BART to Oakland Coliseum /​Airport Station. Then take the 98 going Counterclockwise. It should stop right across the street.
Customer Service:
I’m not sure if I had a different guard than other reviewers, but I thought he was brilliant. I showed him my documents and he thanked me for being so prepared and was very helpful with explaining the process to me. Damn, it was a fucking *guard* as well I didn’t know guards were trained in customer service and reception.
Additionally, the lady who did my fingerprints were very pleasant too. She was very helpful and also super efficient. I waited for maybe only about 15 minutes total before I was on my way back home!
—
Overall, I’m thoroughly impressed considering how typically, government-​run centers require hours of waiting and is an absolute hellhole (cough DMV cough). However, everyone at the USCIS Application Support Center was kind, courteous, and quick with their work. Originally, I was pretty upset when all the appointments in the San Francisco building were booked through late in the month and didn’t want to go to East Oakland for my errands, but I’m actually pretty glad it worked out this way!

I’ve been here a couple of times and this office is so quick and efficient. Came in at 8:50 for a 9:00AM biometrics appointment and I was out the door within 10 minutes!
Getting here via public transportation requires BARTing into Oakland coliseum, taking a bus and walking a couple of blocks. They do offer their own parking lot and I had no trouble finding parking.