Western Federal Credit Union

Western Federal Credit Union (Downtown Oakland Branch) has an AWESOME staff, that provides EXCEPTIONAL Customer Service! Carie, Kameelah and Dalisha are AMAZING! They know who I am when I come through the door, they greet me by name, take care of my needs in a professional and concise manner. Thanks ladies!

The people at this branch have great customer support unlike the employees at the location near the coliseum. Kameelah help with a problem I was having on my W. F app she fixed it so fast and walked me threw step by step and sure I understood the. You will not regret going to this location.

Western Fed is my bank. They have great customer service. The personnel there is super friendly and family oriented especially Carrie and Kameelah.
I really appreciate them!

This is a great credit union — tellers always so nice and loan officers will go the extra mile for you! I have been with them for almost 15 yrs :-)

The staff at the Oakland branch is awesome… Helped me refinanced my car loan with a great rate and got a line of credit. I’m very please with the service and the Branch MGR Kameelah is fantastic… Great Job!

Western federal is amazing I received my car loan and built my credit from the ground up ! Kameelah and the staff are always professional. I highly recommend this branch.

I bank with Western Federal Credit Union and this is my branch. As a member I am deeply satisfied with my choice of Credit Unions. I have had nothing but positive experiences with this credit union. The branch manager Carie, is very knowledgeable and courteous, she gets the job done. Her team comprised of Kameelah, Jazmine, and Dalisha are all very polite and have a customer first attitude. They all have a very professional attitude and are willing to take the time to explain anything that you may not quite understand when it comes to process or procedures. They go that extra mile to make sure that you are always getting the best treatment and that your money is being handled properly. I would bank no where else! Thanks Western Federal Credit Union for coming to Oakland.

Excellent customer service! I have several accounts and loans, and each banker makes the whole process a breeze. Location is easy to get to by Bart in downtown Oakland. WFCU even gave me a $ 40 gift deposit around Christmas just for being a customer! Love this branch and the company.

I got a car loan thru WFCU because they bought out my local credit union for the city of Oakland, CA. WFCU gets my lowest possible rating. First, they made a mistake with my loan account — charging me twice in one month. I thought it was fixed, but they did it again the following month and I had to deal with it a SECOND time. Also, they keep overdrawing my checking account which I had to open to get the car loan — and I don’t use. It gets overdrawn because they attached «insurance» and hidden fees they didn’t inform me about when I opened it. I just called them to straighten this out for the THIRD time, and was told I would have to call a toll free number to cancel the «insurance.» I called the number, which is «currently unavailable,» and the internet chat person told me that was the only number they had. I will probably forget on Monday, and have to deal with this next month for the FOURTH time.
Common wisdom is that credit unions and small banks give superior customer service. I’ve banked at huge Wells Fargo for 30 years. They hardly ever make mistakes, and when they do, they fix it the FIRST time with a courteous attitude. Once my car loan is paid off, I will NOT be doing business with WFCU again… ever.