Wireless Store, Inc.

Don’t be fooled this is NOT a Verizon store. I upgraded my phone and spent 3 hours there as they tried to transfer my data to the new 6s. The problem was my old phone did not have enough memory to accept the system update so they could transfer the data. But that took hours for them to figure out. I can barely turn on my phone— so I didn’t have stuff on it like games, videos, movies whatever. But I do have many photos and many hobby videos all about 2 minutes long — the sum total of one movie. I left angry and on my own and spent the following day fooling with it for 2 more hours unsuccessfully. When have you ever upgraded your phone $ 200 out the door and not left with your contacts/​calendar and other stuff transferred over to the new phone — and after waiting 3 hours? There’s a reason why this place is not busy. I went back to the Lakeshore Verizon (the real Verizon store) and they laughed — it’s well known Piedmont Wireless is a LOSER.

Really sleazy. Won’t give you a straight answer and try to sell options you don’t need.

Rowena and Josh were incredibly helpful. It was also not real crowded on a weekend. I would go here again.

They OVER charged me like crazy. They charged $ 40/​month for smartphone service charge, and $ 70 for 6gb of data. Two months after talking with them, I spoke with another representative at another Verizon Wireless store. They brought my contract down to $ 20/​month for my smartphone service charge (including my wife’s), and gave me $ 60 for 6gb of data. They saved me $ 50 in 5 minutes on the phone.
…These fools spent 2 hours and could NOT fix my phone. They’re incompetent, and some of them are sleazy. This is what I mean by sleazy:
One of them tried to dissuade me from getting an iPhone 6 for my wife. He told me to get a Samsung S6. I told him that I like Android, and that I own a Note 4. I told him, this is my wife’s preference. Instead, this guy tries to talk me out of sale into another one. He then tells me to look through his phone. Which I reluctant did, and regret to this day. I noticed the most amount of dating websites ever, and some other weird stuff. I quickly looked away, and wished I could just get the hell out of there.
Despite being so close to Piedmont Ave, I will never come back here again. There’s a spot on Lakeshore, and a bunch of other places that I know are much better than this sorry excuse for a store.

Beware. I don’t think this is actually a store owned or operated by Verizon, and therefore whose products and services would be supported at any other Verizon store.

I just left this store after waiting 40 minutes for assistance. The district manager introduced himself and said I’d be helped shortly. I asked how long the wait would probably be, honestly. 20 minutes. I decided to leave, and he said I could make an appointment. Really?! First I’d heard of this.
Well, he didn’t ask for my name, but instead, offered that now the wait would be 10 minutes. Yes, I am a sucker, because I waited another 10 minutes. Only to be told it would be another 10. I asked to make an appointment. Guess what? They don’t make appointments!
I feel bad for the guys who work under this manager. If he can’t be honest about simple store policy, why would I ever want to buy a phone from him? I’m not coming back here, parking or not.

Do not buy your phone here. Period. The staff are really nice but because this is not a verizon operated store they do not have access to information on how the plans work. They signed me up for a plan where I was going to pay $ 60 more per month for the same service/​data level. Luckily I pulled out my old bills and figured it out before the phone was activated.

This place is terrible. They are not run by Verizon. If you go to a real Verizon store, they will tell you NOT to go to that one because they are notorious for causing problems for Verizon customers. You can tell if they are actually run by Verizon because the sign will ONLY say Verizon Wireless. If it says anything else after that, like «Verizon Wireless Communications» they are not the real deal. Anyway, when you go there you always have to wait a really long time to talk to anyone. When I went I was trying to disconnect a land line I had attached to my account and they said they disconnected it, but they didn’t and I was charged for months after because I wasn’t smart about it and didn’t look at my bill. Also, my friend ordered a phone through them and it took a month to receive it. They said they had to order one and that it would be in the following week (at a real Verizon store they can usually give you a phone on the spot). When he went in to get it, they claimed the store had been robbed and they had taken the phone they ordered for him. I think they were lying and just didn’t order the phone. Anyway, it took a month total for him to get a f-​ing phone! Never go there. Ever.

First I would like to mention that this store will try to charge you a $ 9.99 device assurance fee. This fee is completely bogus. When I asked what it was for, he said it was for the SIM card. I checked with corporate stores, and this fee is never charged. Verizon already charges a $ 30 upgrade fee, which covers all of that. I ordered the iPhone 6 Plus. The store manager Joshua Ha called me to pick up the phone. I asked him to please not open the phone, as I would like to take it home and set it up myself. When I got to the store, he told me he was having trouble getting my phone activated and it would just be a minute while he made a phone call. When I came back to the desk, he was opening my phone and peeling off the plastic and programing it bypassing all initial setups. Something I would like to do myself since I just dropped $ 400 on this phone and signed a 2 year contract. I said I didn’t want the device anymore, and he said their would be a $ 35 restocking fee. I never opened the unit therefore why should I pay the restocking fee? As I can see from the other reviews this is not a popular place. Even the staff at the Lakeshore location seemed to know about the deception at this store. Finally DON’T BE FOOLED!!! This is a retail location, and not a corporate store!!! They follow their own rules. When i voiced my dissatisfaction to Joshua, and told him I was reporting him, he said GO AHEAD! If I didn’t realize this was a Retail location, I would hate Verizon. But the service I received from the Lakeshore store made up for my disappointment.

Completely useless. Showed up at 9:45, saw store opens at 10. Waited and waited. Lights on, no one home. Finally left and went to a different, corporate store.
Here’s the thing: this is franchise operation. ALL franchise cell phone stores suck. For cell related stuff, it has to be a corporate store. My bad for not doing the research ahead of time.

Yeah, this store kind of sucks. I upgraded my phone here and changed my plan, and surprise, one month later I check my bill and they screwed up applying some of the calling plan options, costing me $ 100. If you switch your account here or make any changes, CHECK YOUR BILL AND VERIFY ONLINE IMMEDIATELY AFTERWARDS.
Verizon phone customer service was as usual unhelpful in disputing the charges, and their strategy of making it so time-​expensive to get a credit worked, and I just gave up rather than burn two days yelling on the phone.

Why are they listed as a «premium Retailer». I thought that meant they were a corporate store. It is the opposite. I have been burned at one of those already. They should make ut clear. What us the premium to which their ad refers?

Really bad customer service at this store. In today’s episode there were three Verizon workers, each taking care of a customer when we walked in. One of the workers said that they would be «right with us» when the customers in front of us were served. Great. Unfortunately, after one of those customers left we stood there for another 15 minutes while the Verizon worker (who was now without a customer in front of him) unpacked merchandise from boxes. I just don’t get it — a customer is standing in the store, clearly waiting for service — and you ignore them for 15 minutes (would have been longer had I not walked out)!
You’d think I would have learned my lesson when this happened the last time I was in this particular store. I won’t make that mistake again.

I came to this Verizon retailer location after my iPhone was stolen. After speaking with an employee and looking up my account (yes, I do have phone insurance), the employee said my «only option» was to purchase a new phone at whole cost ($ 799). I asked to consult with their manager and the manager said that «insurance does not cover stolen devices.» Not true.
Luckily, I did not make a purchase and went straight to the Verizon location on Lakeshore where I found that yes indeed, a stolen phone is covered by insurance and that no, I did not need to purchase a brand new phone.
Piedmont Verizon employees are scammers. Do not shop here.

Ray Herns is the manager of this store and was very helpful. I needed assistance with my iPhone and he was very helpful and patient. I will continue to return to this store because of their commitment to customer care and responsiveness.
Hat off to Ray.

Yowza, people bashed this store so hard that I was nervous to conduct my Verizon business here. I decided to give the place a shot since it is located, like, three minutes from my apartment.
I lost my phone on vacation. It fell out of my back pocket into an outhouse and it was tragic and gross and there were tears. I stopped at the store because I couldn’t decide whether to upgrade or to replace my old phone using my insurance.
You guys? It was the quickest, most pleasant, informative Verizon visit I’ve ever had. Seriously. The customer service rep (named, funnily enough, Angel) was incredibly courteous and helped me figure out exactly what I needed at the best price. There were working models of all the phones for customers to try.
So…why do people hate this store? The reviews seem to come from customers who were legitimately treated really poorly. I spoke with the rep and it seems the former manager was a bit of a nutcase and ran the store dreadfully. It’s under new management and is trying turning a new leaf.
I’ve only been once so it could be that Angel is a magical, singularly awesome rep. But dang. It was an absolutely painless experience!

Wow and all this time I thought they were a direct store until I read previous reviews and saw the fine print on my invoice. I went the other day to purchase an accessory and the store is so misleading. I can’t say that I got bad or good service but I stopped buying my phones from Verizon and go directly to Best Buy only because I know how you get treated based on Commission. No more will I come here.

This store sucks. Went to have my numbers transferred from my blackberry to my new iphone and the chick behind the counter wanted to charge me $ 15. WHAT!!! Also sat there and waited for them to tell me that for 20 minutes.
Looking at these other post I see why they suck!
I give them a -*****

Came here without knowing it was an ‘authorized retailer’ just to shop around. Nice guy helped me and my boyfriend but none of the phones except the Iphones were working models (major negative) but the nice guy working there did activate two so we could see them.
They didn’t have any phone I wanted in stock (weird) so he ordered one for me. Supposed to come yesterday and still haven’t heard — so I just called to ask them to cancel the order after reading all these horrible reviews. Guy on the phone was RUDE. I said clearly that I had ordered a certain model phone and the guy argued with me. Ridiculous… why would I call and pretend to have ordered a phone? He kept asking «at this location?» I ended up losing it and hanging up. Clearly I didn’t need to cancel the order — I was never going to get called back anyway.
This place is an F-.

AVOID THIS STORE! GO ELSEWHERE!
Worst store ever. Took people out of order, bad service, oh and 4 others walked out. I should have too. Close this store down! Oh and after 25 min of waiting there wasn’t even a working model of what I wanted to see active. He would have to have then take one out of box and activate before I could even try it out… another hour maybe? bah! This is a pretty lame excuse for a store — I can probably say it’s like walking into a supermarket only to find out that all the fruit was fake and the real stuff had yet to be picked and cleaned out back…