Premier Pools and Spas

Our experience with Premier started out fine. They were on time, they responded to calls because they were being paid at the time. Afterwards, we couldn’t get a call back from Rolando to seal our concrete. Since our pool was installed in Feb/​Mar, he said it needed to be sealed once the weather was a consistent 80+ degrees. My husband called Rolando multiple times with no call back until I called Dan to inform him. We also had a defective pool sweep that we had to send back after calling a few times. We have referred multiple people to Premier, which at least 3 installed pools by them. These people have since told us that they referred people as well and received some sort of incentive for doing so, which we never did. It’s now a year later, my concrete is still unsealed and I will not use Premier in the future if I move and build a new pool. You should always take care of your customers whether they are past or present!

I am really surprised to read the negative reviews here. We couldn’t have had a more positive experience with Dan Grady from Premier pools. Before we hired him, we talked to several of his previous customers who all raved about him. Dan knows what he is doing. There was not one point during our process that we felt disappointed– he was easily one of the best contractors we have ever worked with. Dan promised our pool would be finished in 40 calendar days which seemed amazing to us. Our pool was ready to swim exactly 4 weeks after the day they started digging. Even the inspector who came out from our city 3 different times told us what a great job our contractor was doing. We passed every inspection no problem. We now have the backyard that we dreamed of and an amazingly beautiful pool. I would recommend Dan Grady to anyone that wants an experienced pool builder.

My husband and I have been quoting pool companies for some time, taking our time with research and quotes.
I met with Dan from Premier Pools, despite the terrible reviews I have received from people and posts online, I felt it was only fair to give him a shot. I was, to say the least, extremely disappointed and the experience was worse than I thought it could possibly be. He was rude, condescending, out right mocked us in our own home and talked over us the whole time. My husband and I were ready to kick him out but he beat us to it excusing himself and turning down the job after sizing us up. We are a young couple, but this man couldn’t see past that. He has no idea our income or financial situation. He took the measurements, seemingly to appease us, and sat with us basically talking over us the whole time and telling us we can’t afford it! I’ve never felt so disrespected before by a company, or person, in my life! Please, if you’re looking for a pool company, do yourself a service and skip Premier Pools. Give your time and investment to someone willing to give you the respect and time you deserve. I don’t know why I chose to give this terrible company and person a chance, but I want to say now it’s to enlighten others and keep them from making the same mistake. We will be going with one of the other companies that are excited to work with us and have been amazing people throughout this whole process.

Dan Grady /​Premier Pools installed my first pool about 7 years ago.
We were so excited to be able to afford our first pool. We were also very trusting.
This man is horrible, greedy and took advantage of our lack of knowledge with pool building. He has had to come back many times to repair plumbing (the returns were installed incorrectly) rust inside the pool, water filing up inside the pool light, water coming out of my electrical equipment.
Each and every time I would call he would send someone out who would want charge me for everything that was wrong, even though it was still under «warranty» but then I would have to threaten to go after his bond with the CA licensing department to get anything done without being charged.
This was truly one of the worst experiences in my life I have ever encountered with a business. I have lost a lot of sleep and tears over how badly they took advantage of us, simply because we didn’t know any better.
If you are considering hiring this company, please email me, I would be more that happy to show you everything including the terrible cracking and lifting concrete that is a trip hazard, the rust inside my pool, the plumbing that goes to nowhere, the additions to my electrical and where they had to cover one of the water returns inside my pool.
It has taking me a long time to post a review about Dan /​Premier Pools because it was such an ugly experience I don’t want to relive it. If you hire his company, please arm your self with a pool contractor that is not affiliated with him or his company, to over see his work. It is worth spending a couple extra thousand on piece of mind. I wish I would have known to do this because I am positive I would not be in this predicament.

We had a great experience with Dan Grady from Premier pools and Spas in Oakley. He was very accommodating to our needs and even used our pool design. Without us asking, Dan put into the contract that he would have the pool filled with water within 45 calendar days of digging and if he didn’t he would pay a penalty of $ 200.00 for every day over that. Well, he dug the pool and had it filled in 22 days. The workmanship was excellent and his workers were very polite. There were workers at our house most every day but inspection days. We opted to not have the concrete sealed because we knew it would make the patio slippery. His guy Rolando was great and worked with my wife to make sure everything was done to her liking. We give a very High Grade for Dan.