Mr. Handyman of Fairfax and Eastern Loudoun Counties

I needed them to come out ASAP to do a number of thing such as painting the exterior of my house, hang a lighting fixture, fix a drain in the sink, and help me move heavy boxes in basement. The guys were very professional, no downtime, worked hard, and courteous. To save yourself $ I recommend buying all the materials yourself otherwise they double the price. I would recommend them.

My deck is ruined after being serviced less than a year ago. Also I was told I have to pay to get it redone. FYI They claim on their website to have a satisfaction guaranteed.

I had a terrible, terrible, terrible experience with Mr. Handyman of Fairfax/​Loudon. I would not recommend them to anyone. Please do yourself a favor and go elsewhere.
When the technician arrived, he was complaining that he was tired and said that he wouldn’t be able to get to everything on our list. Um, ok. Then he walked through all of the jobs with my husband and explained that he would go to Home Depot to buy the necessary supplies for US to complete since he wouldn’t have time. To make matters worse, Mr. Handyman adds a certain cost percentage to the items purchased for the customers. We ended up paying an ADDITIONAL $ 200 on TOP of the $ 400 base fee for the four hours of service… I should add that 1 hour was spent AT HOME DEPOT getting us supplies for the jobs he wasn’t able to complete. This is highway robbery. The technician completed minimal jobs on our list and one of his jobs was done so poorly that it fell apart in a week. I called to complain and I was told that the technician would come back out to fix the problem. I expressed that I did not want the same technician to come back — but apparently that’s their procedure. I declined.
I made a complaint and completed a follow-​up survey about this service and I was never contacted. Very disappointing.

We were using them to repair a 3″ small hole in our drywall. The first time the tech came, he fixed the drywall and painted over it. He left debris from the wall all over the carpet and dust everywhere from sanding. Upon immediate inspection it looked good… then it dried with bubbles and cracks all throughout the area. When we realized this, we called and schedule them to come back out. We were then called and told due to scheduling issues, they had to move the time.
The second time the tech came he fixed the spot again with the mud and sanding. I was then handed another invoice for $ 256. I told him I would not pay for them to come and fix their mistake and was told that the money would be taken out of his paycheck if I did not pay it. After a back and forth, he made some calls and gave me an invoice with a $ 0 balance, which is what it should have been in the first place. The tech then told me that if I wanted him to come back and paint it, I would have to definitely pay for that.
When my husband got home, he could not believe this, so he called the company and had to argue the fact that they were paid for the initial job, which was screwed up in the first place. They finally agreed to send someone back out to paint over the spot in a couple days at 8am.
The next night we received a call from their office that said due to scheduling issues the tech would not be here until 9:30 am, which doesn’t work because my husband and I both work. The gentleman on the phone was adamant that 8 am would not work and that 7am was the only other time. We agreed to 7am.
The tech was not here at 7am. We called the company number at 7am and they said the tech would call when he was 30 minutes out. We waited, and the tech finally showed up at 8am, and said that is when he was scheduled.
This whole thing was a nightmare, and for the money I would expect more. Please do yourself a favor and find another service. Maybe other Mr. Handman’s are better, but the Chantilly one is not at all up to par.

We had a pipe burst in the basement today.
A while ago we found and kept a flyer for Mr Handyman so we gave them a call.
For the good parts:
They were able to make it within 2 hours from the call
The plumber that came was courteous, did a good job and even wore booties on his feet to protect the floor.
Ok — the other side:
Minimum charge — 2 hours — $ 265 (time starts from when they knock on the door)
It’s $ 22 per 15 minute increment thereafter. $ 88 per hour after the first 2 hours…
I don’t know if they have materials in the truck, but we were told that if he had to go buy pipe, faucet, etc… that there was a $ 15 surcharge, plus I believe he said that they added 100% uplift to the materials cost plus the time spent going to Home Depot would be counted. I didn’t see (and didn’t look) this listed in the paperwork so I’m taking the plumber’s word for it. I opted to go buy pipes, couplers, elbows and a faucet while he tore out the old stuff.
On the bill they tack on a $ 20 fee for misc (explained that it was for gas, solder, flux etc). My goodness — they tacked on money for solder! and gas! I’m surprised they didn’t charge me for the paper booties! Or maybe that was rolled into the «misc.»
Getting my pipe fixed and the attached faucet replaced cost me $ 310 and didn’t include the cost of materials that I picked up.
Overall — I’m grateful that I found someone to come fix my pipe /​faucet on short notice.
I’m satisfied with the work and I am not complaining about the quality. And I guess beggars can’t be choosers. We still have 3 or 4 other plumbing related tasks we need done (just not an emergency as this was). However at their prices, I won’t be calling them again.

After one service experience it is hard to evaluate this home repair business, but I can report that a young man with a van of tools arrived ready to work on a variety of repair jobs, and he did most of the work satisfactorily on the first day. His workmanship on the second day was much less impressive.
Mr. Handyman’s ads say that its employees are insured and cleared with criminal background checks. Good work completed in a timely fashion by a respectful handyman is rare, so despite the steep first hour price ($ 130), I experimented with the odd jobs around my place.
The most difficult task required replacing deteriorating portico boards, then repainting and caulking them. Next, some kitchen drawers that were not sliding on their rails needed minor adjustment and I wanted my interior window frames caulked.
In preparation for some outdoor painting, Mr. Handyman wire-​brushed a decorative iron railing. Smaller chores included extracting a broken light bulb from an outside fixture, patching a few drywall cracks and replacing some window screens. Mr. Handyman neglected to set down a drop cloth as he began painting, but gladly accommodated my request to use one.
The second day’s work and a subsequent call back for an incomplete, carelessly executed repair were not very satisfactory. Thus, a lower rating for this company than I first anticipated.
My advice to Unilocal homeowners is to be available to observe work as it is being done so you are satisfied. Always prepare a list of jobs to be completed, and assemble paint and other materials in advance, or you will pay significant upcharges plus time lost if Mr. Handyman has to shop for missing supplies.
My goal was to complete multiple fix up tasks in a couple of days. The total bill was for hours worked, plus supplies. Workmanship was good to fair. I did not find their work good enough to justify the cost.