Went tonight around 9:35 pm. Stood at the counter for probably 3 minutes just staring at the cashier with no greeting, «may I take your order», or anything… I wasn’t even sure if he spoke. Finally, he spoke only to say«seriously it’s 9:40 they’re gonna come in here 20 minutes before close». Oh, that’s strange, I was not aware that you were not allowed in a restaurant that still has TWENTY minutes of business hours. I work in the restaurant industry and know it is frustrating to have a customer come in before close, however customer satisfaction should be more important. All we wanted was donuts, it’s not much of an inconvenience to grab one and put it in a bag. I am appalled at the service I received tonight and will not be coming back. I will drive the extra 6 miles to Jesse jewel location next time.
Carol B.
Rating des Ortes: 1 Lawrenceville, GA
First bad review I ever posted on Unilocal.Last THREE time I been there: no bagels and maybe 2 flavor of doughnuts. How is this place in business. Both times workers complained about their boss and said its his fault. This place is an embarrassment to the company’s name and shocked it’s still in business. This place is an absolute joke and as a Dunkin customer of over 25 years I have never seen a place as poorly run as this. Guess I need to find a new breakfast place but I highly recommend avoiding this place and wasting gas and time to go there. I literally couldn’t get a doughnut at Dunkin donuts last time and I mean there were ZERO in the store. What a joke.
Daniel V.
Rating des Ortes: 5 Gainesville, GA
The staff here are so awesome aka Daniel, Brigitte, Aaron, Larry and Chelsea they always make sure everything I order is fresh and ready to make a delicious trip down my stomach. they seem to have bad reviews but like every restaurants there bound to run out of something at some point and there really isn’t something they can do about it but this place and there employees always brighten up my day and they do there job with what they have, I will defiantly be coming here for many more years. thanks Dunkin donuts crew for making me happy!!!
Stephanie P.
Rating des Ortes: 2 Flowery Branch, GA
Always out of product. Tried to sell me a frozen coffee that was not frozen and very watered down and then forgot the straws.
Adrian T.
Rating des Ortes: 1 Cumming, GA
We come here every Sunday morning on our way to church, and EVERY Sunday morning they are understaffed. Service is always sooooo slow. The owners need to stop being so cheap and hire more people. I should not have to wait in line inside for 15 minutes. Pouring coffee and putting doughnuts in a box should not take this long. Unacceptable.
Paul B.
Rating des Ortes: 1 Gainesville, GA
I want to write and say the coffee is top notch. I much prefer it over any other, But this is just plain nasty. As soon as I opened it I knew something was wrong. So you mean to tell me they didn’t see the rotten egg they put on here?! Lost my business. Take some pride in your work. I posted a pic of it… go see for yourself.
Jasmine H.
Rating des Ortes: 2 Gainesville, GA
This DD is very convenient– just a few minutes from my home and on the route heading to work each morning. Service is pretty good BUT this Dunkin’ is constantly out of something I order. Even after complaining, they still continue run out. This morning it was english muffins, 2 weeks ago it was strawberry cream cheese, and a week before that it was the multigrain bagel. I know several people who have the same issues. It’s ridiculous! And not even an apology for being out of anything. McDonald’s is across the street, and it will be my new go too. Not good as DD but I’ve never ordered something and it be «out». Not planning on visiting this location anymore. I gave one star for their coffee(personally never had a problem, but knows some who have) and another for the friendliness of the staff.
Jorge M.
Rating des Ortes: 5 Dawsonville, GA
Seems to me that there are employees now who care more than before. As far as service goes.