Backyard Pool Superstore

Ordered a pool light. After waiting almost three weeks with the snail mail they use we got the light and it did not work. Called to see what they could do about exchanging and they claim that you have to go through the warranty company. Don t be blinded if they respond its buyers fault. Package was beat to hell and product box was clearly opened before we received. My guess it was a returned item they sold us. DO NOT BUY FROM THIS COMPANY. Bad customer Service.

Great business to purchase from
BUT BEWARE if you have to return an item for credit.
They do not answer their E-​Mail for Return
If you phone for a return, thy put you on hold and never come back to you
After 4 E-​Mails and 3 phone calls, I finally received a return Authorization Form and returned the item. It is now 3 weeks and I cannot get hold of anybody at the company.
All of the above even though I have purchased many items in the past from this company.
DO NOT PURCHASE FROM THEM IF YOU THINK YOU MIGHT HAVE TO RETIURN THE ITEM EVER.

TERRIBLE TERRIBLE business, this place is a scam and will treat you like dirt, they sell very bad items OUT OF THE BOX and will not do anything to help you. They threaten you with restocking fees and only refers you to the manufacturer and they will continue to scam people with the same item over and over, BUYER BEWARE STAY AWAY

«I ordered a 42 Watt LED Spa light, and received a 8 Watt spa LED spa light. Their order confirmation shows 42W, the linked product spec says 42watts, the pictures are all of the 42watt bulb. They say it is my fault, I should know that the spa light is only 8 watts!!! ??? There is no mention anywhere of 8 watts. I have had 38 email communications and another 8+ phone calls to deal with this. I want them to either send me 42watt light, or take care of return shipping and not charge me restocking fee… It has taking probably 6 hours out of me time to deal with the morons working for this company. »

Strange seeing all the one stars after the exceptional customer service I’ve received from this company. I ordered a compupool salt system for our pool through this store and it was delivered promptly as promised. They DO NOT manufacture the system but are wholesale agents for many companies. When my system broke down after 6 months, I contacted Cliff at the store and he graciously sent one of his own systems in stock, as I was having trouble with the manufacturer. PS… it’s my system and not this company that’s the problem. So about 6 months later, this system breaks down just as the first one did. I called Cliff again and asked him for help, as the real responsibility lies with the manufacturer. Cliff said that he’d get hold of their representative and do whatever he could to help me. He emailed about 3 – 4 days later to say that the manufacturer would overnight new circuit boards that I could have replaced or replace on my own with the enclosed instructions. I received confirmation that they’re on their way as promised along with a tracking number. This was all handled in the matter of a week. Cliff was a totally straight up guy from day 1 and did everything he said he was going to do in a timely manner, I guess we all know that pool equipment can be a pain but without Cliff at Backyard Pool Superstore helping me out, I’d be sitting here on my own with broken components.
You earned the 5 stars Cliff, and I feel very thankful to have done business with you.
Thanks again.
RP K.
La Quinta, CA

Be Very, Very careful with this firm. They are NOT scrupulous. In my case I was buying a J&J Electronics Color Splash Pool light and gasket. I found them on Amazon, but was redirected to their internet site. From there I called their 800 number, and ordered the Pool light. We discussed their price being ½ of the other guys. Their internet site shows a pool light photo, so I made the phone order. Well the problem was they were sending me a spa light, no wonder the price was good. Why didn’t they tell me the $ 123 was a spa light not the pool light??? They are in the business. Well I got the package a week later, which is fine, and that is when I saw the spa light. I called them and after waiting 45 minutes, they picked up and said I could send it back for a 25% restock fee. I asked them where that came from — the fine print on their internet site even though this was a phone order. Then they also wanted a $ 10 fee to cover their original shipping. I told them that I would call the credit card company to charge back the order and they didn’t seem to care; and, of course the credit card company couldn’t do anything, except note the transaction and add it to the long list of disputes so that eventually their transaction fee percentage will increase on all transactions. Another expensive lesson learned on internet orders — stick to the big companies. Probably why they got kicked off Amazon.

Absolute worst business ever! As a business major I am appalled at the lack of ethics of these people. First off they don’t even have the capital to buy their own inventory, they are Drop Shippers! They drop shipped me an item, the wrong item. After informing them a rude man called me to tell me I was wrong! They refused to take a return and said I need to work it out with the manufacturer. Unbelievable!!! I started to do some research… they have a dozen BBB complaints that were never resolved (last time I checked) I filed a dispute thru PayPal and they forced the company to take the return. Mary from the business kept calling and emailing me, and I never gave them permission to call me. Then they appealed the dispute (reason was not provided by PP) but it didn’t matter because they lost the dispute and after a month I finally got my money back. Since then I have reported them to Paypal, and the Florida Attorney General. I suggest you do the same if you have a problem. This is a failing business who does not care at all about their customers. They ingored 4 requests to provide their business license information, which is illegal. These people need to be shut down! So in closing… Chris, Mary, Anette and every one else I had the misfortune of dealing with at this company, I want to extend a sincere and heartfelt F U! I won the dispute you scumbags!!!

I received and installed a «NEW Jandy AquaPure PLC1400 Replacement Cell Kit» I purchased from Backyard Pool Superstore. However, the item is defective and does not work. The seller promises to do everything in their power to fix the problem, but they are giving me push back and insist that I go through the manufacturer for service. They have offered no assistance in helping to resolve this situation. This company cannot be trusted to provide authentic and new pool equipment that works. Don’t be fooled by the low prices they offer on eBay. One only needs to take a quick glance at all the Unilocal threads to see what type of reputation this company has earned. I only wish I had reviewed these threads on Unilocal before I made my purchase.

Ordered an Intex Krystal Clear pool pump 02/​12/​2015 via Ebay Buy Now. It clearly stated in stock and item location Ocala, FL! Paid via PapyPal and immediately received confirmation was to arrive by 02/​19/​2015. Kept checking for tracking number and now the ETA is 02/18/2015…wrong! On February 18,2015 contacted seller requesting tracking number, their response:
Actually we were already aware of the computer glitch and it was already set up to ship that day. We have 5 different warehouses throughout the country that we ship from but out main location is here in Florida, so we have to charge sales tax. We stock most of our items here in our Ocala warehouse but this item was out of stock here so we shipped this item from our warehouse in Nevada. Regardless where the item ships from if it is shipping to Florida we have to charge sales tax because it is being shipped to someone in the state.
Which prompted my email requesting sales tax refund. Before I placed the order I contacted them to make sure it was the correct pump I needed and they were very helpful.
When I go to Ebays page it states I will receive by February 18, 2015! Today is the 24^th and still no pump! Buyer Beware!

Buyer beware!
Before you buy anything from this seller (BackyardPoolSuperstore) beware of the seller’s super restrictive return policy.
If you click on the seller’s return policy, it appears as if it abides by Amazon’s general return policy but it doesn’t.
Try to return an item because it doesn’t work with your pool and the seller will pull their hidden return policy out of nowhere and tell you that:
* Returns are only accepted on new, unused, uninstalled products…
* All returned products are subject to a 25% restocking fee
I will never buy from this seller again and you should think twice before you do so yourself.

Took a week to get our order. When we opened the box, replacement hoses for Pentair Sand Shark pool cleaner were bend inside 180 degrees. You never, never store pool vacuum plastic hoses folded, that is what the Pentair manual says also. When we pulled them from the box, they were crooked and retained this shaped for the 9 days that we had them.
The Backyard Pool Superstore didn’t respond to our inquiries for 7 days. Then called and try to tell us that after a while, a miracle will happen and the hoses will fix themselves. When we insisted that they either deliver straight hoses or take the damaged ones back, they stopped communicating with us.
DO NOT RECOMMEND THEM BECAUSE: 1) don’t understand the products they’re selling, 2) don’t respond to customer’s inquiries and 3) have no concept of customer service.

Placed an order on May 15^th, received an email stating ship to address had issues and now my order was on hold. Attempted to call customer service but on hold for ever. (I don’t believe they have anyone who answers the phones). Responded to the email right away and now 3 days later order still on hold. Attempted to call again and eventually after 15 minutes was disconnected.
This is not a way to earn new business, I certainly will not reorder anything from this company again.

Horrible Customer Service On Sept. 23^rd I ordered a LM2−24 inline chlorinator. The product is listed as in stock. I saved the org. listing of the product along with it saying in stock. I was charged by Pay Pal for the item as agreed. On Sept. 27^th the order was still not processed. I called them and received an E Mail (which I still have) that it should be shipped out the following Wednesday. On Oct 2^nd, I sent out an E mail requesting the delivery date. There was no reply back. On October 4^th I called, sat on hold for a half hour waiting for customer service and the call was dropped. I called back, this time using the ordering extension which was answered by Chris (Same person that sent me the E Mail) and told me it was still out of stock and they were waiting from their supplier. I thought this was an IN STOCK item. Their web site still lists the item as in stock but at a $ 50 higher price. Still waiting for their reply and correction to their web site. I have everything documented, copies of web sites, Phone calls, E Mails, etc.