Sun Kool Air Conditioning, Inc

A year ago I called for a check up, they came out for the checkup. Nothing was wrong with my A-​C unit before they came. I was told my unit was Low on Freon, motor on it’s way out, Leak in coil, temperature to high & Said I needed A New Unit and he could put one in for Only $ 5,500.00 I called their office and told them My A/​C was working fine… They sent out another technician within a hour and he said the unit has NOTHING WRONG with it. AND they had The Nerve to charge Me $ 69.99. Never Again!

I gave sunkool 3 chances. I first tried to get ahold of them when my ac wasn’t working correctly. Went to their website, tried to call but no one picked up because it was a Saturday. Online they have where you can put in your information to request an appointment. I did that, was sent a confirmation email stating someone would get back to me to set up an appointment. No one ever called even after a few weeks… The second time I called during business hours. I called them about 8am. They said they would have a technician at my house by 2pm. Awesome! I was happy someone was going to look at my unit that same day. At noon I got a call from a technician asking if we were home because he was in the area. Great! I was happy they were 2 hours early! We could spend the rest of the day doing something else. Well, the tech shows up, looks at our unit real quick, says he doesn’t have the right tools and says he will be back in a couple of hours… ok. Well he leaves. It’s a little after noon. Well… he does not come back nor does anyone call. We wait until almost 5pm. We call the technician and he tells us that he is on another job a ways away and that they are sending another tech. Well I called sunkool back, they say they will call me right back about when the tech is coming over and they will let me know in 10 minutes. Well, the tech who told us he was too far away on another job calls us…30 minutes later… asking us if we were home because he was outside. He looks at our system and tells us it’s the evaporator coil. Gives us our statement. We pay him, he leaves. Well the next morning we noticed he left his tools in the garage. Well he called us first thing Monday morning when he was outside of our house to get his tools. Good thing we were home. I also tried to call sunkool to ask how much and when we could get our evaporator coil changed. First time I called I accidentally got hung up on. Next time I called, I got transferred to their parts department where I left a message. Well, it’s been a week and no one has called me back. I was so disgusted by their service that I managed to get ahold of someone else to change the evaporator coil. I had a couple of people who recommended them to me, but never again.

When do you call a plumber? Obviously, when it’s raining and your roof is leaking. So, when do you think I called Sun Kool? Correct — during our heat wave (8 days of 100+ degrees).
.. .. a little background. I actually called Sun Kool back in March, regarding an inspection I was having done by another company. I was so uncomfortable with the ‘technicians’ that were in my home, that I called the contractor who built my house and asked for his recommendation. (should have done this in the 1^st place) Well I spoke with Diane in their office and everything basically worked out ok (in March).
When I called in late June when my system failed — I was afraid that due to the heat-​wave, I wouldn’t be able to have service for weeks. Well — Diane answered the phone and remembered our conversation from March. I was surprised and impressed. She rearranged some schedules and I had a technician at my home the following morning. After the diagnosis of a «dead system», all I could think about was sleeping in 95 degree heat. Instead, Sun-​Kool filled my leaking freon and I was able to cool my home down for the next 48 hours until they could install a new system.
They suggested several systems — I googled each one and decided on the Goodman 3 ton unit. Two men came to my home with everything they needed to install my new system, including building a new plywood platform for the air handler, dropping in a new cement pad, switching out my circuit breakers and taking away my dead system, pvc pipes and all. When they left (5 hours later) — you never would have know they were here. My home (inside and out) was spotless — I really appreciate that.
The county inspector arrived a few days letter, signed off on all their work and I am pleased to recommend Sun-​Kool for all your heating and air conditioning questions and needs.