Avalon Flooring

I wish I would have read these reviews before I spent $ 18,000 with them. We’re remodeling a recently purchased home and used Avalon for over 2500SF of hardwood flooring. The customer service was good UNTIL the project started and then was horrible. The installers did an awful job– several large gaps between the wall and the flooring. As part of the contract, we paid for «5−15%» additional wood which was taken by the installers (who didn’t speak a word of English which made communication impossible) and when I called to inquire, was told, «only scraps were left so we threw it away». Also, our contractor recommended that a vapor barrier reinstalled in one of the main rooms because either was mold on the bottom of the carpet we ripped up. The Project Manager (Rob) said their glue acts as a moisture barrier which is laughable– they just wanted to get the job done with no extra effort or holdup. The salesperson we bought wood from and signed contracts with was unwilling to help resolve the problem. Had to pay another flooring company $ 2500 to fix all of the issues.

Top to bottom, Awful.
We just finished building a custom home, and Avalon was the worst part about it. They missed the mark or just all around sucked on both tile and carpet.
Tile: Our builder wanted us to go through avalon, so we went there to shop for tile first. After a lot of back and forth, we got quoted for $ 7000 for the tile. We thought that was high for what we were doing and ended up finding the same exact tile through our interior designer for $ 3200. same brand, same quantity, more than double the price. absurd.
Carpet: We got roped into going through avalon for the carpet in the bedrooms in order to have it warrantied through our builder. Even though we shopped another supplier and installer (who was much better priced), we went with avalon to maintain a warranty. After installing the overpriced carpet, we noticed it was extremely lumpy after moving in. Multiple visits from their installer, and always another explanation of whats wrong with it. The latest is that they believe its a defective padding. Fair enough, but isn’t that something the installer would notice before laying it down in 3 rooms. 3 months later, it has still not been fixed. Go elsewhere.

Suggested repair for a 18 month old loophole carpet that got a string loose was to replace the entire room of $ 1000 carpeting. Harumph! Of course, they’d be happy to sell new carpet (complete with required new padding — for the warranty of course)…I’d go elsewhere.

Really Avalon, 20% restocking fee to return unused in-​stock grout a week later? It’s not like you special ordered this, you just pulled it off the shelf and handed it to me. Sorry to say, but better to buy from Lowes or Home Depot for something like this, otherwise good selection of tile, etc.

Kathy (and later Angelique) are both lovely… helped us out for our addition and things went swimmingly! Second time using Avalon… the selection just cannot be beat and the help here in particular in Ocean, is top notch.

Went there looking for dark wood floors. I spent 2 hrs with salesgirl who was very helpful and showed me many different styles. I told her I only wanted floor that was finished and smooth with no knots or grainy look. In the showroom they have samples that are 3′ long and 2′ high. the floor I chose was smooth and beautiful. When the floor was delivered and they took the pieces out of the box all the planks had holes, deep natural holes in it. I was very upset this was not what I ordered and it certainly was not what the salesgirl showed me nor did she tell me. I explained to the gentleman on the phone this was not what I wanted and he said there;s nothing he can do. I told him I was mislead and I would like to exchange it for another floor. He was rude and said that’s not possible. Now mind you I spent $ 12,000 on floors from him the week before and this job was going to cost another $ 10,000. He did not care and refuse to work with me. I would never recommend this place to anyone. DON“T BUY FLOORS FROM AVALON FLOORING

These people are bad news. Don’t go there. The salesgirl ordered the wrong tile which took weeks to get. (and she wasn’t even nice to begin with)…My contractor put it up not knowing it was the wrong tile which I had to pay for their work that day of putting it up and taking it down! Avalon made it like they were doing me a favor by switching it to the right tile… they didn’t even apologize for their mistake and didn’t even rush the new order in for me… To add insult to injury — they made me repay for the new bags if thin-​set… These pple don’t know what they’re doing and they’re much more expensive than Casile tiles which is right down the road from them!