Aaron Brothers Art & Framing

First Time in Aaron Bro. I guess it depends on who you ask in the store as to how much you will pay and how soon you can get it and what your options are. The first person said they were having a MLK sale and we could get this and that done, special glass, choice of frame, backing wire, matted (sp?) get it done the next day … the whole 9 years for a certain price. We had to go across the freeway for an appointment and when we returned 30 minutes later, that person was on lunch. The second person said that hardly any of the previous statements were true. The choice of frame (off the rack), etc. etc. would cost more than he had said, could not get it tomorrow etc. etc.
So, I guess its who you ask … after all, we didn’t have to agree to the new terms … it’s still a free country (sort of) my advice … if you like the price quote, etc., don’t let the person go anywhere unless you get it in writing and verify, verify, verify … I’m picking the work we had done up today and I’ll let you know about their workmanship.

This was our first experience with Aaron Brother & our first time getting anything framed but it was amazing. We walked in with two amazing pieces my husband got for our home. They’re pretty unique so we knew we wanted to get unique frames for them. For those not too happy about being offered pricey custom frames, that’s their job to upgrade you & they are way better than the generic frames you’ll find at most places. Erin was really knowledgable & passionate about her work. She seemed really inspired by the pieces we brought in, and although we spent more than we’d intended (we were lucky enough to catch a sale) we are so happy with how they turned out. I’ll try and upload some photos so y’all can take a look at the frames. They just compliment the pictures so well. We’ll definitely be going back in the future, hopefully when there’s another sale.
Photo description: It’s difficult to see the detail, but each frame compliments the photo really well. The girl on the left has a sort of aged black & blue frame with a black may on top of a blue mat. The man on the right has a similar set up with burgundy tones. LOVE.

Great products, great sales… Poor customer service from their store manager :(very unprofessional management, but other staff was helpful.

I really like this store! I was greeted right away by a very nice woman named Robbie. she was very knowledgable and helped me find what I was looking for. I would definitely return to this store!

Friendly enough but not particularly helpful (too busy to really chat with me for more than 10 seconds) nor knowledgeable.
I happened to be in the area and needed frames. I was framing some things that were 8.5×11 inches. The clerks had no clue how to help me except to offer custom frames for $ 300 – 400. I went to my normal frame store and they nearly died laughing. They set me up with 11×14″ frames with a mat. Easy peasy; perfection personified. A basic request that was unnecessarily made complicated.

Rude clerks, I mean really? There’s plenty of other places to go for this stuff so why endure the hassle of a rude staff?

Was greeted almost immediately and helped with framing and matting two off-​sized prints. The staff were very friendly and helpful and offered their opinions on colors, sizing, etc. The buy one get one frame for a penny deal was great, and got a $ 10 off coupon when I checked out as well. I will definitely be back.

Great prices, clean and organized isles, fun art for sale, and friendly staff members!

I came to this place last minute to hunt down the perfect picture frame for my boss going away gift. After jumping around from a few stores I was informed to come to this one by my boss and was I surprised. When I walked in, it was filled with a variety of different types of frames. I have never been so interested in browsing around for picture frames till I came into this store. While I was in there I was actually enjoying my time there going through every selection they had. The workers there were very friendly and always offered assistance if needed. I felt the vibe that they truly enjoyed working there, helping people cherished their most fondest memories. I knew frames can add an edge to a picture but some of the frames they had were just remarkable. I must say I was literally in there for about an hour just literally looking away at frames, I had such a great time which I never knew was possible just browsing around picture frames. The best experience there was after seeing all these frames and how it was presented, it made me had a reminisce of my life and all the past memories I want to cherish now through some of these frames. Once I start gathering up my collection of pictures I will definitely be coming back here for my selection of frames. One of the most soothing feelings I had that put a smile on my face was through a frame store.

Four stars for superb customer service! We went in for custom-​framing and were met by a super helpful gal. She was very patient with our order and was all-​smiles throughout the whole thing.
I only deduct one star on account of the actual company, itself — we would definitely not have purchased the order without the 50%-off coupon, without which, our purchase of *one* custom-​framed item would have been nearly five-​hundred dollars.
Holy hell. Can you say «pricey»?

I like this location. I was fresh out of black Prismacolor pencils, all of them worn down to tiny nubs, so I was in dire need. They don’t sell them individually at Michael’s and I didn’t want to pay shipping to order off Amazon so a friend sent me here. I have only been to Aaron Brothers to get a picture framed once (not this location). They didn’t do a great job matting it; they cut past the edge in each of the four corners so I have not used them for matting since.
But they DID have my pencils! At about $ 2.50 a piece for a good colored pencil, I bought two to avoid having to come back again so soon. They also sell full sets. The employee who checked us out was very friendly. The only downside to this location is their lack of background noise — no music playing while I shopped! It just brought even more attention to the fact that the store was empty. Get a couple CDs or satellite radio, please :) I’ll be back in a few months for more pencils!

One mistake, no problem. Happens to anyone. 3 – 4 is cause for concern.
We had a nice piece of art that needed re-​framing. They don’t use wire anymore for hanging, they use D-​rings. It requires precise measurements to hang on D-​rings. They sold us drywall hangers for it. After being late on delivery (1) and selling us hangers too big for the D-​rings (2). We now have large holes where the art is to hang (3), after taking out the oversize drywall hangers and there is no way to fix it easily. We also bought a large mirror there and the salesman sold us wire to hang it… off the D-​rings. The weight of the mirror ripped the D-​rings out and we returned it. They said,“you don’t use wire with D-​rings”. Really, then why did he get the wire and sell it to us.(4,5,6). This place sells cheap goods, hires people without proper training and, I guess, figures if it breaks… return it.
We won’t be back.