Best Western Plus Oceanside Palms

This is my first ever Unilocal review for a reason. I just want people to know my story. DO NOT PAY TO STAY HERE IF YOU WANT YOUR BELONGINGS TO BE STOLEN. IF YOU DO DECIDE TO STAY UNDER YOUR DISCRETION, PROTECT YOUR VALUABLES.
After we checked out, we left the room as the cleaning service knocked on the door. In a rush, I left my work phone on, face up on the table. The black screen on black table was an easy miss as we were rushing out the door. Twenty minutes later, I realize that I did in fact leave my phone on the table. As my boyfriend and I called Best Western, I expected them to have seen my phone and kept it secure until I can retrieve it. They told us that they have found nothing but will call back if they do. Since I knew I left it on, we tried calling the phone and it went straight to voicemail, meaning it was off. We were not the ones to turn it off. We come back to search for the phone ourselves. No one was of help to us and made us feel as though we did not know what we were talking about. THE CUSTOMER IS ALWAYS RIGHT.
They put very little effort in accommodating us during this situation. Knowing 100% that I left my phone on the table, we continued to ask whoever cleaned out our room if they saw the phone. They lied to our face and said they saw nothing was there.
I was not going to leave without my phone because I knew it was in the building. After 30 – 40 minutes of waiting in the lobby and asking more questions and receiving very little help, the cleaning services finally decided to «search» through the laundry. After 10 minutes they said they «found» it with the sheets.
I knew that my phone was not in the sheets, towels, near the bed. It was on the table where I left it. My expectations of customer service was much too high for this hotel. They need better management of their employees and their service in general. I will say that I will personally never come back to this particular hotel. They made my boyfriend and I seem like the wrong ones when in fact they were lying to us the whole time. They insulted us, wasted a lot of our time, were dishonest, and attempted theft of a very valuable item. No business has the right to take advantage of their paying customers’ mistakes.

DO NOT STAY HERE IF YOU DO NOT WANT YOUR ITEMS STOLEN BY THEIR CLEANING STAFF. YOU HAVE BEEN WARNED.
The staff are made up of liars and theives.
The manager needs to hire more trustworthy house maids. And their front desk workers need to know that the customer is always right.
Upon checking out and leaving the hotel room in a rush, the housemaid immediately walked into our room to perform her cleaning services.
We then proceeded to leave, and about 20 minutes, later realized that my girlfriend had left her work phone on the table in our room. It was not on the bed. It was not in the towels. It was not in the sheets. It was left on the table, turned on.
Before returning to the hotel to ask if it was found, we called the phone several times, but it went straight to voicemail, indicating that the phone was off. Someone had found the phone and deliberately turned the phone off.
We returned to the hotel and spoke with two women at the front desk explaining that we had left a phone in our room, ON THE TABLE. They proceeded to tell us that we were wrong and that maybe we had lost it somewhere else, insinuating that we were irresponsible and that we most likely did not leave the phone in the hotel. Granted, we did make the mistake for forgetting the phone, we still knew exactly where we had placed it before we left, we were in a rush. Nobody is perfect, but your employees should not make the customer feel wrong, let alone take advantage of customer’s mistakes.
They handled the situation unprofessionally. There was no comfort in knowing that the phone would be returned to us if it was found. Instead, they proceeded to tell us that we were wrong.
Specifically Rema and Catalina (or whatever her name is) were the ladies who cleaned our room. We are not accusing them of attempting to steal, but they are the ones who cleaned our rooms.
The front desk ladies were trying to be helpful, but did not acknowledge that we knew exactly what we were talking about when we said that we left an iphone on the DESK, turned ON and that someone had stolen the phone.
After 30 minutes of waiting in the lobby, the maids FINALLY came out of the laundry room with my girlfriend’s phone and lied, saying that they had actually found the phone in the towels/​laundry.
That is a complete lie. The phone was on the table when we left, and there is no possible way that the phone could have «accidentally» fallen into the laundry. We know someone deliberately turned off the phone. It was attempt of theft
Yes, it was our fault for leaving in a rush and for leaving our phone there, but you should never take advantage of the customer’s mistakes.

Weekend trip for a getaway for me and my wife. Perfect location and great service. Got in late on Friday night … check in was quick and easy. Room was awesome … very homey … a full size fridge. kitchenette with dishes pots and pans. AC Unit worked great. Only bad comment is the floors in the bathroom and kitchen are very very slick. Great location and soooo many restaurants and pubs near. Even lucked into a street fair down street from the pier. Had a great weekend… the staff always greeted us leaving or coming. Issue with toilet was quickly taken care of. Thank you Best Western. today when customer service has all but disappeared… you hit a home run.

We drove from Vegas to go to Legoland. I chose this place based on decent reviews and a great deal on
. You can’t beat the location, right off the 5. The staff is friendly, they had pizza appreciation night upon arrival. The room itself was ok, kinda outdated. There was a few strange bugs in the shower and the towels reeked of bleach. They offer a FULL breakfast! Definitely a plus! I think it’s a little pricey, but I guess you are paying for location.

Amazing location for our Ironman Oceanside race! We didn’t have to move our car all weekend long! A nice mile walk to both the harbor or to the pier.
Plenty of parking, clean lobby, nice amenities, free breakfast (although it for boring after three days), and large clean rooms.
I love that the Queen beds are comfy and pillows are extra fluffy. Everything looked and smelled clean. Room came with TV, fridge, microwave, coffee machine, central AC… Lots of storage area and moving space along with an armchair and table. If you want a view, ask for a top floor room. We were completly fine with being on the bottom floor near the rear door (for easy bike access). Staff were pleasant as well. Will definitely consider this location in the future, if the pricing is reasonable.

Stayed for the weekend. It was comfy, clean, affordable and the location was perfect! Thank you best western for the great atmosphere and friendly front desk staff.

Amazing service! So I had originally booked at the Super 8 down the street (about 10 minutes away). I could not stand the smell of smoke, even though our room was nonsmoking. As I was laying down some person opened my door. My boyfriend went out and checked, little did we know that this man had been booked the same room. Anyways, aside from that, Best Western is clean, the staff is super friendly, the room smells way better:) and everything is just amazing altogether. Stay here if you get the chance! Close to everything and convenient parking too!

For the first time ever, I actually stayed in a hotel that their rooms looked exactly like they did online. I was so impressed because I was really unsure about staying at a best western. They had a full out complimentary breakfast or a breakfast to go if you’re in a hurry. They waffles were great by the way! Great customer service & they have a pool and jacuzzi we didn’t actually have time to experience. We will definitely be back for another stay soon! I would recommend this hotel for sure. It’s worth the extra couple of bucks because it was a very clean hotel in a great location. Hope you enjoy your stay as much as we were able to

Affordable, but not memorable. Bedrooms were clean and aesthetically pleasing. The comforters were not comfortable. They do have an outside hot tub. I didn’t try their complimentary breakfast. Bathrooms were nice size.

Had a bad experience here with my family. Staff is RUDE & HORRIBLE (especially the bald guy with glasses). Dont go here!

Love love love this hotel, Excellent customer service, the manager filled a very special request I had with such kindness and understanding. Room was clean and smelled amazing when I walked in. I needed to check, in early and the minute a room was available I was called, twice since I missed the first one lol.

I was tempted to give a 3 star review, but the issues here really had nothing to do with the hotel itself. I actually got a very good rate by using the booking link on Unilocal (cheaper than orbitz, Priceline, kayak, etc). When I thought that I might have to extend my stay, the front desk staff was very helpful and took the time to look up rates and availability, so I really appreciated that.
The hotel itself was pretty nice. They have a cool sitting area outside with a fire pit, and the room was comfortable and clean. The shower was a bit on the small side, but the water pressure was decent and it got hot enough, so no major complaints. I wasn’t able to sample the included breakfast, because I left before 6a (I know, I know), so I have no opinion there.
So, what was the bad part, you may ask? Kids. The hotel was overrun with middle schoolers! There apparently was a big lacrosse tournament nearby, and I guess the Best Western Plus was hosting many of them. And as you may expect with middle schoolers– they were loud and a bit rowdy, which didn’t make for an exactly peaceful stay. Not the fault of the hotel, but had I known, I may have chosen elsewhere.
Regardless, the Best Western Plus served its purpose, and I would return (if the kiddos weren’t there, that is!)

Stayed here for two days November 4 – 6, 2016. I found the staff to be so nice and helpful and the check-​in process was super painless after coming in late from New York. The room was clean and set up well. With all the bedbug stories at hotels, it was nice to see a platform bed with no nooks and crannies for those buggers to fester. The bed was comfy and had a duvet instead of a dirty old bedspread. The breakfast was decent but could have used some more fresh fruit options in my opinion. I used the washer and dryer too, it was convenient and easy to use and the front desk has detergent and softener. I was comfortable and happy there. I would definitely stay there again.

Great stay, great price and not far from the pier/​beach. Very clean, comfy and quiet. Front desk and staff are very friendly and welcoming. There is an ice cream vending machine, pool and jacuzzi. Lots of cozy areas to sit and relax in. At night there’s a romantic and cozy fire pit in the front with a seating area complete with tables.
The continental breakfast is a full breakfast with a plentiful supply of scrambled eggs, sausage, waffles/​syrup/​butter, apples/​oranges/​bananas, hot & cold cereal, yoghurt, juices, teas, coffee machine and muffins/​pastries/​bagels with cream cheese! There’s also indoor/​outdoor seating. Very nice to start the day with.

We stood here during out visit to Legoland and San Diego zoo. To start the service was very good. Everyone was very friendly, rooms were very clean and we’ll maintained. Hotel staff was great, morning breakfast was nice, they were very good on keeping fresh hot food and coffee in lobby was very good. The location of the hotel was very accommodating near the Oceanside harbor with a good variety of restaurants to choose from. Also about 40 min. To the San Diego zoo and 15 min. Away from legoland. For the class of this hotel I recommend you staying here
We enjoyed our stay.

If you are going to stay here, keep your wallet with you! Do NOT leave it in the room.
Would have rated this a 4, but after several attempts contacting a manager, with no response, I’m giving it a less than 1. Rooms are modern and clean. I’d say that for the price, it was good, but after the frustration of having credit and banking information stolen from our room while we were at the beach and the cost of my time trying to get everything back that was stolen, It was definitely NOT a good deal. They claim to have free WifI, but it doesn’t work.

Okay place to stay, king bed was really stiff. The room was nice enough. Two trains went by in a matter of 10 hours. 1 at 1230am right after we checked in and 930 am. We heard them in our room no problem. Other then that the staff was extremely friendly and accommodating.

This hotel sucks. It should not be in the «plus» version of best western. From the beginning to the end, this hotel fell short of expectations. We got to the hotel at 4pm, and the check in time was supposed to be 3pm, and jasmine the front receptionist who acts like she doesn’t even want to be there said our room is not ready, and that she will call when it is. This is simply unacceptable, we had to wait until it is almost 5pm for the room to be ready, and her attitude is pretty much crappy. Usually whenever I go to a hotel, they offer early check in if I get there early, or they would offer to hold your luggages etc, but nothing of that sort were offered. Lady, I know you don’t enjoy your job, but can you make it anymore obvious?
Now, the room is really tiny and that it’s really cramped in there. The wall is paper thin so you can hear all of your neighbors and the kids running around. They also only have one elevator so the maid will also be using it too. However, the only positive thing is that They do offer free breakfast in the morning.
Overall, I wouldn’t go back to this hotel and that it really shouldn’t be a best western plus. There’s really nothing plus about it.
Oh and it’s kinda in the red light district too, there’s a gentleman club down the road not far from the hotel lol.

Stopping in Oceanside for a quick stay around a Legoland visit, I was pleasantly surprised by the Oceanside Palms.
The room was clean, the bathroom was fine, and the check in was reasonably painless.
We really didn’t use any of the services or amenities other than WiFi. WiFi did not seem to be particularly secure so I avoided using it for much of anything.
But hey; it’s right off the 5, free parking, and the rooms were pretty quiet. Can’t really complain.

Gets an A!
From the moment I arrived, it was a wonderful time. The hotel does not offer bell service (silly me), but the general manager decided to come out and help with the luggage. How awesome is that.
I found that the staff was very friendly, informative and reliable. I never had a problem there. Very cordial team here.
Things to know about this hotel:
1. This was once a Motel 6, from what I heard. it was converted years ago into a Best Western and, this year, its new look was reintroduced, bumping it up to a Best Western Plus. Best Western has three hotel types in its repertoire: the standard hotel with general amenities; Plus, which offers more upscale décor, larger rooms, a hot breakfast and is especially well-​tuned for business or leisure travel; and Premier, which are the chain’s elite, higher end hotels with personalized services and more extensive features and amenities.
2. No parking fee, a pool and a hot breakfast? Sweet! They also have washers and dryers on site, $ 1.50 per load each. They even sell detergent. They also have a little side shop near reception for snacks and toiletries. And they have vending on the second floor.
3. The rooms run smaller — I couldn’t find the square footage. I went with the king suite with a kitchenette, which came with a microwave, refrigerator and stovetop. There was also a flat screen television in the room, which I never used. But all this is a sweet addition, especially when you have a longer stay and have no interest in eating out every single meal of the day. Also, the room had a cute little nook for eating, and a desk for work. Bathroom was nice and tidy — standard. Oh! Low-​flow toilets, yea! No jet streamed tub, but very nice.
4. You’ll want to go for the third floor rooms at the very back of the hotel. It’s a trek from the front (FYI: there is wraparound parking, so not problematic if you don’t often need to chat with reception, but the back end elevator had not yet been installed when I arrived), but it offers the best views. Much of the beach view is obstructed by short hotels and vacation rentals, but you can still see the water from your room, and even an awesome sunset!
5. The hotel is located blocks from the beach. But you will want a bike or a car. There is no easy, direct route to the beach because of the train tracks and a gentle slopping hill. You have to walk a few blocks over, then several blocks down to reach the beach.
6. The hotel still uses wall-​mounted units for heating and cooling. But the one in my room was robust! Keep the room nice and chilly.
7. Free WIFI, but it was so, so very slow. I had tons of connectivity issues while I was there. And this was for general browsing, not streaming back to back episodes of anything.
But, overall, yes — this was one of my favorite traveling experiences.
With a gorgeous hotel, beautiful beaches, delicious eats and fun activities nearby, I have not a single serious complaint.