H&R Block

So their system only does prior year taxes. Due to this the refund they guaranteed was taken for a tax debt that was somehow missed. Maybe if it’s my fault or the IRS what really bothered me was the agent laughing at the situation. Never again H&R two years of lies, I’m done.

I’ve used h&r block for the past 5 years because I believed it to be convenient and reliable. I moved out to California in September 2012 and didn’t work a lot and only made $ 2500 in the state for the year. In 2013 I brought my W2’s (1 from California, 1 from Colorado) into h&r to file my return. I was advised by one of the «tax professionals» that I did not have to file a California state return because I didn’t make enough money and was told that it wouldn’t be worth it. Being they are the «experts» I took their word for it and didn’t file a California return. Fast forward to this year when I filed my return I was supposed to get almost $ 300 from the state of California. After receiving the conformation emails from h&r block stating that my federal and state returns would be deposited into my account in the next 3 – 5 days I was pleased as normal with the service. I received my federal deposit but not the state. After waiting a couple weeks I decided to see what was going on and got in contact with the franchise tax board. I was informed that because I never filed a state return back in 2013 (for the 2012 tax year) that they had no way of knowing that majority of the money I made was in Colorado (how this is possible I’m not sure) and that even if I made a dollar in California when I moved I’m required to file a state tax return. I took my concerns to multiple h&r blocks only to be informed that they were franchise stores and could not help me with my issue at those locations (going back to the convenience statement I made earlier, one of the reasons I use h&r block is that I could go to any location and be helped) and I would have to go to a corporate store. I decided to take the issue back to the location that filed my return (40 minute drive from where I live now). When I got to the location the manager (Debbie) was not there so I was dealing with one of the employees. She keep insisting that I didn’t have to file a state return and that they had not made any mistakes when doing so. I was not pleased with the neglect I was getting so I asked her to leave a note with the manager to have her call me. I received a call the next day and after some conversation that didn’t get me anywhere she had me set up an appointment with her. I did for a few days later. She was also stating the whole time that I did not have to file a state return and that they were doing me a favor by not doing so. Still upset with the service I asked her to have her districts manager give me a call before the appointment. A few days later I received a call from Debbie saying that her district manager, Diana, would be giving me a call that day to discuss the issue. After never receiving a call from her I decided that I would just figure it out at my appointment. The first thing we did at the appointment was contact the franchise tax board together so there was no confusion. The first thing the guy from the tax board said was the exact thing I was told before, if any money was made in California a state return would need to be filed. When the call was finished the manager, Debbie, said that she was sorry about the mistake and that they are only human. Which is understandable, however I pay every year for the extra insurance «peace of mind» so that I thought h&r block would cover any mistakes. She said thy the only thing they would do is go back to my 2012 taxes and file a state return free of charge ($ 45) which I would have been pleased with except for the fact that I now have to wait an additional 8 – 12 weeks for my state return. Again she says sorry but that there is nothing else that they could do for me. I’m appalled at the treatment from h&r block (all the way up to the district manager who can’t follow through with a phone call) and will never be using their service again and advise others to stay away as well.

I recently went to this H&R to file my taxes. I had set an appointment so there was little to no wait time, and computers was available for me to print my W-​2 form. There was good customer service, although the receptionist wasn’t very knowledgable, but I guess thats why she’s working the front desk and not filing taxes. My tax lady, Hourly Basmadjian, was great. got me a good refund for a good price. the only bad thing that i got from this experience was that SHE NEVER CHECKED MY I.D. someone could’ve easily stole my info and filed under my name and got the refund direct deposited into an account or the check sent to a P.O. box.

I mean come on, how much fun can you have doing your taxes right? At least here they make it painless. I’ve been having my taxes filed here since 06 and its been so easy. Once H&R Block does your taxes once it saves all your info and makes the next time you file just that much easier. You can even schedule your next appointment that same day a year in advance. I’ve been using Sohelia Hangafarin the last 3 yrs and she’s awesome. She even called the day prior to give me a friendly reminder. I even got a return, maybe that’s why I’m so happy.

Scheduled an appointment for 7pm, got 3 phone calls the day before to remind me to show up. Arrived at 645 to be on time, it is now 740 and have seen 4 people come in after me and leave already. Was told she (the tax person) was almost done when I arrived, and to have a seat. At 715 I was told she was almost finished with the previous person and would be with me momentarily. Then at 730 was told she had just finished and would be out to get me immediately. At 740 I saw the front desk girl go back and ask the tax person again if she was done, except this time, I got no update. So I stood up and left. I’ve never left a bad review for anyone, but this was just insane. I will be calling to speak with a manager tomorrow and will NEVER use them again.