Jerry’s Tailoring

Rating the dry cleaning service. Have had no issues with 3 – 4 trips here to have shirts and suits dry cleaned. $ 10 for each suit I thought was very reasonable. The staff were nice. The interior is a bit messy, but whatever. I gave them my number to call me when my suits were ready and they never called. So I just showed up on the day they said they would be ready and they were. So no harm, no foul. Would just like a phone call next time. Another note is that they were not open promptly at 9:30am, which I found odd. Had to come back around 10am and they were finally open.

Jerry and his wife Lucy have been very helpful and their work has been FABULOUS! I had several items custom made for my house. I brought in fabric I found at IKEA along with an old bed skirt I bought at Pottery Barn years ago as an example of what I wanted done. I wanted to duplicate the bedskirt. I came and picked up the completed bedskirt a few days after I dropping it off. It was perfect! I then came back with three other jobs, all done very well. So happy to have tailor to make any custom item I can dream up! Thanks Jerry and Lucy! I have no idea why there are bad reviews for this company?!

I haven’t had a bad experience but If you post that you open at 930, then you should probably open your doors at 930. Been waiting for 30 minutes for it to open.

First off, they are great tailors who work aggressively to correct their mistakes time and time again. They usually produce quality results that I say are above average for the area as long as you are there waiting on your garments to be altered. If you drop them off, there is no telling what they are going to do with them.
I only have myself to blame for my continued disappointment of their customer service and organizational skills and I think I can finally (regardless of all the past positive reviews and my desire to support this establishment) close the door on this chapter of my life and find a trustworthy source to alter my clothing. I tried four or five times and my heart has been broken just as many, shame on me.
Some other people I talk too have great success with them, but for some reason they continue to misplace my garments or simply just not have them ready at the time they state. In fact, only once out of my last five visits was my product ready in time; and I never go in there with a rush order. My typical reply to «when do you need it by?» is, «no rush, you tell me when it can be done».
I have stood there for almost an hour once waiting on them to find my shirt and I have also had to go back three times in one day to get my medals mounted when they where supposed to be completed hours before.
The last straw was today when I was initially shocked that my pants were ready (and they actually found them), but after I tried them on I realized quickly that they didn’t alter a thing. So once again I waited while they performed a hasty alteration that eventually fit perfectly; but unfortunately created a hole in the material when they moved the belt loop, so tomorrow I am off to buy a new pair of pants. They explained that this happens from time to time after several alterations, but at this point I lost the heart to argue and simply wanted to end my involvement with them as quickly as possible. Otherwise I would have explained that this is only the second time these trousers had been altered, and they did the first one a year and a half ago. Plus my gut tells me that she knew she screwed up and ripped them and simply hoped I would not notice.
Jerry and his wife are very nice people and extremely apologetic every time I share my frustration. I wish them the best of luck. I know they will continue on fine due to the area and constant influx of new people to disappoint; but for me, my money is going elsewhere or I am learning to sew.

Truly hands down one of the best places I’ve had the pleasure of dealing with. The outside appearance makes you think this place isn’t a good place to bring your uniforms but the service is superb and they take care of you like a human and not a walking wallet. One woman in particular that works there, I think her name is Mary took care of my entire uniform and medals all in one day. They know what they’re doing 100% of the time. I wish I could give them more stars but I’m not allowed to

We have used this business for awhile now. The last two times we had patches sewn on, they were done wrong and we had to have them redone. To be fair, though, when we brought it to their attention, they fixed the issue.
Today, we went in with five uniforms to have patches sewn on. There were a fair amount of patches and so we know it should have been a job that would have paid them well: one or two patches for four uniforms and one uniform with several patches. The response we got made it obvious they did not want our business any longer. I had taken the time to place all of the patches in plastic baggies attached to each uniform, and printed out pictures and instructions showing where each patch should go. Easy! The male owner told me told me I would have to help him attach all of the patches, and, «I don’t want to do all that.» He would not attach the patches unless I helped him do it. What am I paying him for?
Seriously? This shop specializes in attaching patches to uniforms, and we get, «I don’t want to do all that?» He might as well have said, «I don’t want your business.» That is certainly the message we heard, and we will not be back.
I would take your business to someone who actually wants it.

I love this place, jerry and his wife are great people. Also if you are in uniform and can’t get out of your car, all you gotta do is call and they will come out and take your order.

The couple that owns this place is super friendly! Always willing to help and treat you like family when you walk in the door. They can fix just about everything and charge you very cheap compared to all the nearby shops. The work done here is very quick as well in comparison to the competition in the area, they will work late just to meet any crazy deadline (i.e. wanting same day uniform tailored and pressed) and have a satisfied customer. As long as i’m here in the area this is the place I will go to in order to get any medals mounted, uniforms tailored. etc… Quick service, friendly environment and cheap prices!

I’ve been going here for over three years and now that I am PCSing I am genuinely sad to leave Jerry and his wife as my go-​to tailors. They have always accommodated me and more than once I have had rush items that i get back on the same day. On some days during birthday ball season they stay until midnight. True dedication and they always, always smile. I made the mistake of Dorothy’s only put them on my blues coat AND i have no idea how… they burnt the bottom of my service coat… wth!!! But Jerry and his wife were able to fix it and I am truly indebted to them for how many times they saved my butt. Cannot say enough good things!
Also, they just opened up a flower shop next door and it is so quaint! Jerry’s wife loves making arrangements from the flowers that you pick out. And she makes awesome bouquets that are very inexpensive! I’m going to miss them!!!

Jerry and his wife are some of the sweetest people I’ve ever met. They really do appreciate what we do and they will help you out even if it means working late to make sure your uniform is perfect for that surprise inspection in a few hours.
Before I knew about this place, I’d go to dorothys around the corner. I personally had a bad experience with them as well as a few other friends. Plus you’ll be waiting in line for 45 mins to pick up your uniform on Thursday evening.
Jerry and his family always express how much they appreciate our business, and I’ll never go anywhere else.

I never like writing reviews just because I never feel the need to. But this place is just that great. I had an emergency and needed chevrons sown on THAT NIGHT! (I walked in at 6:30 pm). They just told me it would be ready in 30 minutes and the said it with a friendly smile. I use to always go to Dorothy’s around the corner but in no way do they compare to this place. Highly recommend this place!

Hands down– the only place my husband and I will continue to go to as long as we’re in CA. Trust me, we’ve tried other places and nothing comes close to getting it right THE FIRST TIME.
Decent pricing, fast service, friendly attitude.
My blues were done right after another shop f’d them up big time. The lady was super nice as well, helping me with a gown I brought in the next day for the ball.
L-​O-​V-​E it here!

AWFUL! My husband needed a few things done to his blues and bravos – nothing too difficult. He needed them pressed and a blood stripe put on his blues trousers. We turned them into the shop on Sunday, and we were told to pick them up on Tuesday which was fantastic. We live in San Clemente, but didn’t mind doing the drive because they were going to take care of things so quickly. On Tuesday, I went in to pick up everything. Not only were the uniforms not completed, but the lady working the desk couldn’t find them. I had to look through their racks to find my husband’s uniforms because the woman working there had given up and said they must not be done yet. After looking, I was able to find half of his uniforms and was told to come back the next day (after another trip from San Clemente) for the other half. She also made me write up the receipt for what I had picked up and what was still being worked on by them. The last time I checked I was paying them, and I shouldn’t be having to look through people’s clothes and write my own receipt.
So — my husband went with me the next time to pick up the rest of his uniforms. We gave them our receipt, and an older man and the same woman from the other day tried to help us. Please excuse me if this is rude, but I don’t know if they thought because I’m white that I don’t know how to speak Spanish or what — As soon as they started to become frustrated that they could not find the rest of my husband’s uniforms they started speaking in Spanish, and the woman clearly said she didn’t know where my husband’s clothes were. Not okay!!! Again, my husband and I had to look through their racks. We found a pair of blues trousers in his size that did not have anyone’s name or receipt number on them. My husband tried them on to make sure they fit and we left right after.
What a terrible experience!!!

Amazing.