Men’s Wearhouse

I was trying to add an 8^th suit into my rotation and I don’t like to make negative posts. BUT, this chain has placed a PRIORITY on an idea of what the suit buying experience should be AHEAD/​OVER the needs and desires of the costomer. They were so focused on having me buy a suit I haven’t even tried on after it’s been altered and selling this $ 800 custom mystery item that I had to leave empty handed. And, a buy an $ 800 suit get the second one free means the suits are only $ 400 each, they just want you to buy two nice suits that are made in sunny Indonesia instead of just 1. It felt very much like I was buying a used care. I’m looking for a small mom and pop in the area to can tailor up a nmfine piece of Italian dresswear.

This place was horrible. First off, the exterior of the building reminds of south Bronx. Second, the staff were all 18 – 23 years of age and none of them had an ounce of professionalism. I was told to sit at a desk while I waited for some inexperienced child to come show me a book and flip through it, choosing my tuxedo and accessories like I was ordering takeout. There were four or five of them, none of them even said hello to me. They were all jabbering like they were back in high school yelling about who is getting chipotle. Very unprofessional, this place was a dump and a disgrace. If you want to feel like your at Burlington coat factory while you’re trying to piece together your suit or tuxedo, then this is the place for you. If not, choose a different men’s wearhouse the one in garden city on old country road is much much cleaner and waaaayyyyy more professional. Let these inexperienced children that work at this store take care of the bright red prom tuxedo and 8^th grade dances. I don’t even know how this place stays open with the staff they have.

Horrible service, day before wedding clothes didn’t fit, I had to rush in last minute, not happy at all. Wouldn’t recommend this place to anyone.

Shopping for clothing (especially suits) is something I absolutely dread. It also didn’t help that I came in with my wife and mother in law. But we were helped by a knowledgable staff member named Boss. He made the experience painless and positive. Definitely five star service!

I’ve been to two this location twice in my life and both trips took over an hour each for a seemingly simple issue/​request. The delay in both cases was due entirely to the fact that it took a full 15 minutes to be greeted, and then having to stop new sales rep every time I needed something and re-​explain what I needed help with because the prior representative was nowhere to be found. If it weren’t for the great experiences I’ve had at the location in Manhattan on Third Avenue and 71^st street, I’d write off MW all together.

I must be the only person that has come into this store and to have received great customer service. My groomsman and I came in to be fitted for tuxedos for my wedding. The staff was friendly and courteous and even found a billing error for one of my friends that ended up saving him a little extra money. The best part of the whole trip was we were in and out quick.

Children’s TUX prices are out f control ! Never Again !

My husband and our bridal party went to men’s are house in Oceanside to purchase their Vera wang tuxedos for our wedding. My husbands button fell off prior to our first look which delayed all of our pictures and resulted in us missing out cocktail hour. The seam of his suit jacket ripped at the arm, and another one of our bridal party members lost a button. When I contacted men’s warehouse I spoke with Jo Jo and the best he could do was replace my husbands existing suit. I then contacted the regional manager, Robert Roberts, who was kind enough to refund a portion of the cost of the suite, which we have yet to receive. This men’s warehouse is horrible!!! Brides beware!!! They have no idea how to handle customer service and they do kit follow through on what they promise. My husband and the groomsmen purchased Vera wang suits, which were not cheap and the quality was unacceptable!!! Do not think of purchasing suites or tuxedos here!!!

Went there for a tuxedo with my son for a prom. The staff was friendly but it was kind a like a used car lot. The pricing seem to be a scam which turned me off. They quoted me prices and then when I told him I had a coupon they said that was already included in the prices. How can they include a discount in a price and they didn’t even know I had a coupon? In hindsight I would’ve went to the local tuxedo guy and I would have paid between $ 100-​$ 150 for a complete quality tuxedo. Instead, the $ 59 prom special at Men’s Warehouse typically costs over $ 200. Or shall I say it will cost around $ 250 then minus the $ 40 coupon will bring you a little over 200

Staff was friendly and helpful enough. But there is definitely something wrong with the management there. I order 2 suits on Monday and was told the alterations would be done by Friday at 6. Well I got there at 6 and waited till 730 and still no suit they had just stated the alterations at 7. Other people were waiting and complaining that suits were not ready as promised. In the end I had to leave without any suits and when we asked to speak to the manager (TJ I think) he would not come out from the back and told the woman at the register that he was to busy to talk to the customers. So I had to get a refund and not have a suit for my party. Very unprofessional and mismanaged. I will not being doing business there again. BEWARE!!!