Quality Inn I-5 Near Camp Pendleton

No. Just no. Went to check in at 1530, was told the room was still dirty. Mind you, check in is at 1500. The receptionist was very rude and argued over the reservation. We had an email with the reservation and she still said it was wrong. We asked for a call when the room was ready. Three hours later we head back, and listened to the same receptionist speak rudely to another person.
The room was ready. We open the door and it was gross. «Clean» by hotel standards, but the paint was peeling, the vents falling out of the walls, the bathroom counter separating and drooping. AWFUL! Went to lock the door for the night. The additional swing lock had the hook, but the swing piece was missing.
Pay the extra money and stay somewhere else. This hotel is not worth your time.

Barely deserves 1 star. First tried to double charge us, we booked 2 rooms for a weekend and they wanted to charge us $ 800 for a hotel that’s not worth $ 100. Then we get to the rooms and they are filthy stained and dirty floors, stained and cigarette burned bedding weird splatter stains on bathroom door, and broken door locks. Would not recommend to anyone including my x-​wife.

Its a room. And a bed.
Stand Up showers, inconsistent water temperatures. Older tv models. Very small moving space, Occasional Roaches, Occasional loud noises, heavy traffic outside and paper thin walls.
Pretty nice breakfast though.

AVOID THIS PLACE AT ALL COST!!! Cheap for a reason… we found these nasty bed bugs in our dirty ass room… help yourself and your family…

This is the WORST hotel that I have ever stayed in and I plan to call priceline and tell them that they ought to be totally embarrassed to work with them. When I checked in it was an indian lady and her son, they were very nice and deserve 5 stars, the rest of the staff here SUCKS including an idian manager I am assuming is the ladys husband. But the rooms are dirty and stinky and the breakfast crew is ignorant and ghetto so if you like that sort of thing then this is your place, the manager has no control over the staff and if i cared to get into the details you would be outraged for me but now that I am here i realize i don’t want to waste my time on them any longer, one last thing, they threatened to call the cops 2 times because I did not quietly accept the rude way the mexican lady in the breakfast room spoke to me with her neck swinging back and forth and acting like she was going to beat me up. I am going to demand some sort of compensation because I am paid up until tomorrow but I am leaving today out of not wanting any part of this place.

First thing I want to say I had stayed here a few years ago a couple times and it was a nice clean room. So obviously u can understand my dismay to find that upon my return being unhappy with the hotel & the shape it was in.
Check in staff & maids– Good customer service, professional & courteous, as accommodating as they can be, within their job position.
First room — I checked in, the Security latch was missing and the catch for the lock was coming loose. No maintenance on staff to repair. So was moved to another room.
Second room — card reader was not reading the keycard. Must of walked back & forth 4 times before they gave me another room.
Third Room– I found several roaches crawling throughout the night. And no point switching rooms because if in one room they will be in another because they do crawl through the cracks in the wall. Went to front desk and they didn’t even have bug spray available. And all other hotels within reasonable prices were booked. I didn’t even bother to bring my stuff in my room and half way through the night I ended up just sleeping in my car because there were too many roaches.
Spoke to the GM, who I suspect lives on the property. Did nothing to try to help the situation. Didn’t offer his apologies for any of the inconveniences instead try to find fault in why I didn’t switch rooms.

If your only standard is to simply have a bed to sleep on and a roof over your head, then this is the place.
The prices are very cheap compared to the area, in fact, it was the cheapest. The hotel is located next door to a Chinese Buffet, a Gas Station and a Casino. Upon check-​in, the receptionist was wearing his own clothes and was on the phone. He was courteous and nice, but there is clearly no standards. Also, if you don’t care to feed yourself, come here. They have a room service menu in the room, but there kitchen is currently «offline». Reason being is that they are getting there food permit according to the receptionist.
Upon stepping into the room. It was smaller then the norm, but enough to walk around. The bathroom was clean and modern, the shower door was a bitch to slide open. Almost as if they didn’t want you to take one. The bed was very comfortable and clean. The only thing I really was surprised about the room was the fact I did not have a garbage can, I had to improvise.
Long story short, if you simply need a place to crash and don’t have the cash to spend as much, this is the place.

I don’t know what everyone is talking about. My room was clean, the bed was comfortable, the bathroom looks really nice. The only thing was that our room was small and the furniture could use an upgrade. I should of taken a picture before I laid down but I’ve seen worse places than this.
The staff are really nice and accommodating. I did an early check in and they made it work. The best thing about this place is they allow pets up to 50lbs. my beloved puppy can be with me!

Terrible. Rooms were hot and humid… Even though outside wasn’t. Tiny room. Charged my card twice. The young kid at the front desk didn’t even know what he was doing. And in a really bad neighborhood. The sheets and pillows smelled like mildew and it gave me a head ache and made me sick. On top of it, the room service they use, Order Inn, was the worst. It took over an hour to get my food and it wasn’t even the right food. «Satisfaction guaranteed»… Ya right. Don’t waste your money here.

So we are currently staying here and I have to tell you the front desk staff pretty much are the reason why this hotel is so great. The actual facility itself needs some love from corporate or the owner, it’s not the staffs fault if things are falling apart. The first night we had an issue with the toilet and it wad messy but the front desk manager Kim was an absolute sweetheart and was very helpful and kind. We stayed another night and she helped as much as she could. While under so much pressure she still had a good personality. I would recommend a non smoking room if possible and just smoke outside, the rooms have been treated a little kinder by it’s guests. I hope the people in charge fix all the problems here for this poor staff, they are literally working triple the amount trying to work around all the problems they keep getting dealt. I don’t want to go into too much detail with every little thing but they need to fix the pool and get their permit for it because it looks refreshing and it would be nice to use and they need new TVs, carpet, lights, dryers, and other small details. The beds are incredible, I noticed their new and their comforter is the only hotel comforter I’ve ever left on. I also really like the young gentleman manning the front desk, he has a great attitude and seems like a real down to earth person. You guys deserve to have a full working hotel to make your jobs a little less stressful. I really really appreciate the staff here. I would recommend this hotel.

I wish I could give this Hotel 0 stars but the bed was comfortable so the star is for that aspect of my stay.
We just checked out this am after a 3 night’s stay. The sheets were nasty and it took an hour to get new sheets the fist day, the hot breakfast ran out of a lot of items, the juices were warm, and the second day they had no breakfast, the 3 rd day they had microwaveable hot pockets and ram out of vanishes, no hot coffee in lobby, ran out of regular, decaf and hot water were cold. Took all day to get towels to shower after asking in person three times over the day. the customer service stinks, they do not care about their customers or the 100% satisfaction guarnteed. .
Do not stay here, your better off paying extra elsewhere.

They basically charged my Visa card twice fir the stay. They said to a compensation they’d let us stay the first night free bit that didn’t happen.

Rooms are small and outdated but the staff was friendly and the room was reasonably priced. The lobby looks great. For being right off of I-​5, it wasn’t loud. Rooms need new TV’s, Fridges, and carpet. Best for no more than 2 people.

The quality of the room is not great. Dirty carpet and a disgusting shower head, out of which I cleaned red and brown muck myself. The power strip providing electricity to the fridge, microwave, coffee machine and TV has the grounding plug sawed off. This doesn’t inspire confidence in safety. No thanks, not again.

Worst place I have ever stayed even with a reservation it took three different rooms to find one that was ready all the rooms before where still in the middle of being cleaned and they kept giving me rooms that weren’t ready when we finally got one that was ready the carpets were disgusting microwave was dirty and the bathroom smelled horrible only reason I still stayed here cause there was no other places that had rooms that allowed dogs. Do not stay here I’ve stayed in many hotels/​motels this is by far the worst. I also just checked my account and they charged me twice for the room this place sucks literally every person I have seen in the office has had a complaint.

My mother booked this hotel thinking it would be a nice place the reviews she saw were lies!!! Don’t stay here this place it not Up to «quality inn» standards ! You would expect at least decent but, No as soon as we drove up the area looked so trashy and dirty there were young men all over and you could tell they were probably up to no good which made us scared to even get of the car. The area is right next to a Chinese buffet and it looks disgusting there trash can out back is facing the hotel and it’s smells so bad! Don’t stay here the rooms were small and not clean we couldn’t wait to get out of this hotel the only reason we stayed was that it was non refundable and we needed a place to stay the night before heeding home, I can honestly say this is the worse Hotel I’ve ever stayed at the customer service was bad but no way did that I make up for the rooms and quality of the hotel

The customer service here was horrible.
The front desk girl always seemed pissed off whenever we had a question and the room was so-​so.
Won’t be coming back here.

I went here for my first trip to CA. The hotel rooms aren’t bad. Only problem was, our television wire looked as if it was chewed up which makes me wonder, how «quality» this hotel really is. Another thing, when I stayed here, there was a group of men outside smoking weed in the parking lot. The hotel isn’t responsible for this, but I just think that makes the area of where it is bad. Overall, it was an okay experience.

Clean. Small rooms and small bathrooms. Service wasn’t that great. Washer didn’t work correctly.

I will come back here every year !
Super Clean rooms, close to everything, great for family vacations.
Staff very helpful as well.