Quest Diagnostics Incorporated

I arrived early and was able read my kindle. I started to notice how many people come here. It was impressive how well the receptionist handled the work load. In the middle of the busy morning a older man came to the receptionist and asked for help. He was lost and couldn’t find suite 101. The receptionist was very perceptive and realized he needed more help than directions, so as quickly as possible escorted the confused gentleman down the hall and was back in a flash. Then continued to managed her workload like a champion. That is a true definition of healthcare. WELL DONE YOUNG LADY!

the location is convenient that’s about it!
It saddens me that people working in medics field can be so so so heartless and apathetic!
I’d rather drive an hour away after my experiences here though.
The staff is unprofessional and I have noticed they never have the customer service training because the receptionists are always real rude.
Besides one lady who was humorous!
I always go home with huge bruises that form the day after and my younger brothers do too.
Other places I’ve been leave nothing!
They blast their radios and music loud and shout at each other about personal stories about relationships and inside jokes.
Kind of are pushy and seem annoyed if you ask for simple requests like «hey the needle is uncomfortable… do you mind doing a different view or arm?»
You’ll get an eye roll and impatient answer.
This is the only place wth staff like this. everywhere else they’re more inviting and caring.
It’s a shame.

Walked in this morning with no appointment was in and out in 30 min everyone was super nice to everyone in the waiting area I had a great experience would definitely recommend!

After several experiences with this lab, I’m absolutely certain that time of day, day of week or staff have nothing to do with the deplorable service here. Every one of these women are rude, unhelpful, and difficult to work with. They lock their doors before closing, so I’ve made the drive to be turned away as early as 3:30. My infant grandson had his blood drawn for the wrong person (they didn’t ask mom to verify his info before the draw) so he had to return 2 days later because of the amount of blood they took. They refuse to use butterflies when requested. Their clientele runs to addicts getting drug tested, so the waiting room is always an adventure. Additionally, they are very loud and public about giving lab instructions, which can be very unsettling if you have a sensitive child (or prefer to keep your bowel habits more private). Overall, making the drive from north Oceanside to Encinitas would be worth it. AVOID!

Tifanny, at the front desk, has no business sitting there. Apparently, customer service is not important. If you can, avoid this place, because they are so rude

First time here. I checked in at 11:30 and I was seen at 12:15. I think that’s pretty fast for a lunch hour. And the girl estimated my wait time exactly so I was happy she was honest and right about that. All the staff were sweet and friendly. The facility is clean, but the lobby smelled like urine. But I imagine they can’t really help that given the number of sick and elderly patients that come through there.
I really appreciated their friendliness and accurate estimate of my wait time. Everyone moved fast and did a good job.
Thanks ladies :)

Do you like sitting next to crackheads having withdrawal symptoms?
Smelling cigarettes? Pregnant scum who already have two mentally inferior children with them?
This place is for you!
They didn’t get my doctors fax. He faxed it three times.
I had to get a quick test and was out of town from my usual doctor.
What a horrible hour of my life.
Woman who drew blood was good and nice.
Front desk was pure scum.
Avoid like the plague.
Got home and took a boiling hot shower like a rape victim.

This is probably the worst place I have ever been to for lab work. Absolutely horrible. I advise anyone to go anywhere else but with this company. The front desk staff is horrible, they’re such jerks and extremely rude. If you don’t like your job then leave. Every time I’ve been it’s been the same thing. I advise everyone to please go anywhere else.

My first time having lab work done here
Office is beautiful, clean and staffed with very friendly employees.
Phlebotomist that did my draw was very knowledgable, pleasant and GOOD at what she does. I was called back right away and I didn’t even have an appointment, I was a walk in.

This is my second time to this location in a little over year and it was exactly the same as last. I got my biometrics screening and went through weight, waist measurement, blood-​pressure, blood draw and height. It all went very good and the blood draw barely hurt at all it was just a pinch of a needle. Thanks to the staff in getting me in and out before my appointment even started because they took me in early. I want to give especially thanks to Jenny who did my blood draw which was fast and nearly painless. Needless to say, but I will anyways: You guys rock!

Very unprofessional and completely disorganized! Chaos is the norm here.
Made an appointment, and when arriving, asked if the staff was «on time». Was told yes. Had all the paperwork ready, but was told they will take the paperwork when they are ready to draw blood. They took the doctor order 5 minutes after appointment time, along with my insurance card. 20 minutes later was told that they no longer perform one of the tests. That information could have been imparted when I arrived.
While waiting at the counter, the individual began typing my information in the computer — now we’re 25 minutes past appointment time and no blood drawn yet. They proceeded to call my doctor’s office to see if another test could be run. At that point, asked for paperwork back, and told her I would not allow them to perform blood work on me, considering such an unprofessional environment.
Appointments mean nothing to this lab group. While Labcorp may be busy, at least they know what they are doing. Save yourself the headache and go to a different lab.

Super super slow staff 40 min wait average. … … …. …

Wonderful people, nice office, plenty of parking. If you need to do blood work, this is the place!

Had an appointment, the girl in the front told me they were running behind a couple minutes. Cool whatever just glad I was told. My girl Jennifer was awesome, she helped me relax and she didn’t bruise my arm. ++++ THANKS

no parking
rude staff
walk in are special pef

I have always had a good experience at this lab. I find them to be friendly and professional if the client is, you get what you give and these folks have go deal with many that need testing. I have always been pretty much in and out, I suppose it depends on time of day. Convenient location, great staff.

Pretty much just plain rude. The staff seems to not care
.ever regarding your health. I don’t like giving blood and was told to sit down and I asked to lay down instead… Never asked why? Actually never said anything just started walking into the other room. uhh… ok. Then after said thanks and walked out… ok BYE! horrible people there, learn some hospitality or get in a new field.
PS the people working there looked kinda shady also

Too bad there can’t be a no star option.
My wife had been recommended to this lab for bloodwork by her Neurologist.
First they couldn’t look up the test in THEIR OWN catalog and did the wrong test so the blood had been thrown away. Ok, accidents happen, so she got the same test reordered. Then they lost the new order with the numbers from THEIR catalog again and told her that she had to pick up the lab req from her doctor AGAIN after she had been waiting for 1.5 hours in the lobby the second time and an hour the first time.
Other things to mention is the phlebotomist checkin people at the front counter will often yell out questions to people waiting in the waiting room about their confidential medical history which is a HIPPA violation.
We have had such an issue each time going to this lab, the people are very rude, inexperienced and make you feel like you as a patient are keeping them there or making more work for them.
After she had gone back for the final time the guy drawing her blood bruised her arm very badly.
Avoid going to this lab for testing or ask for alternatives from your care provider.
She’s an experienced phlebotomist, medical assistant and a Physicians Assistant student.

I been there before was waiting at least for 45 minutes. One of their staff done very bad job. She scratch the needle along after took off from my arm about 3 inches. But never say sorry but instead she tried to kick me out from the room. Seems like she is the one sit up front.

New. Opened late 2010. Convenient to Imaging Health Care Specialists and the Hospital. Easy to find and much more convenient location.