Randall A Segovia DDS

When I just read the ONE poorly-​rated review of Dr. Segovia from 4 years ago, I just HAD to respond and should have written a review a long time ago. My husb. and I have been seeing him for at least 8+ years and have been VERY pleased! He doesn’t engage in up-​selling, is kind and very concerned if you are comfortable and always asks during any procedure if you are feeling any pain. His bedside manner and dental techniques have worked for us exceedingly well and we’ve had a lot of work. We’ve often had some form of dental ins. and he’s never tried to «up-​sell» any procedure so that we’d have to pay over and above what was covered (beyond our co-​pay that we did have to pay). The guy who wrote that one-​star review sounds like he doesn’t know what he’s talking about: «What I was not prepared for was the dentist telling me I had 9 cavities, but the hygienist could clean them out for me no problem.» There’s no dentist in the world that would say a hygienist would clean out their cavities for them … as though that’s all they needed? He must be kidding. Here, he said, after being presented a suggested work-​needed estimate: «Which I thought was weird since the dentist said the hygienist could clean (his cavities)» — this is clearly indicating he thought a simple cleaning would remove & fix all cavities ??? This must be his first visit ever to a dentist. It’s beyond belief. The rest of his complaints now sound suspect since he seems unknowledgeable, in my opinion. I only hope that by now he’s had them fixed … $ 2,000 divided by 9 cavities (obviously it had been a LONG time, if ever, he’d been to a dentist!) = about $ 220 a cavity — a bargain from ANY dentist, even four years ago!
In ANY event, we’ve been delighted with Dr. Segovia and have NO complaints. I’ve recommended others to him and they felt like-​wise.

AMAZING!!! I have been here on 2 occasions with an emergency, and they always take care of my needs. The first time I went in for a wisdom tooth pain, he took me in at that moment and prescribed me medication for the infection, and referred me out! Second instance I called because I had pain on a tooth needing a root canal. They got me in for an exam within 2 hours and I had my root canal done the next day (today). I love that I always see the same dentist and the dental assistant/​front desk lady is so sweet! Both the front desk and Dentist Segovia make me feel important and welcomed! 110% satisfied client!

I have been here since my pervious dentist mistreated and overcharged me with no reason. I love this dental office. The front desk is super friendly, helpful and respectful. (Nice ladies!!!) Doc Segovia is a very honest and caring dentist. He would listen to all your concerns and give you good advise or just take good care of your tooth problems. I trust his opinion very much. Thank you so much Doc Segovia and all the office staffs, you guys are awesome!
This is for the person who wrote the review on 10/​13/​2011
When people don’t take care of their teeth for a long time, they will have many cavities. (You better believe it) In that case, you will have to pay more money to fix them. So please Don’t blame on others. If you don’t fix your cavities, no one gonna be suffer but you, so it’s not about $$, it’s all about your own health. Without a dental insurance, yes, you will pay more. So my suggestion is see you dentist 2 times per year. Easy and simple!

I highly recommend Dr Segovia. I’ve been his patient for about 3 yrs and will keep going back. He is gentle and tries harder than any other dentist to please me (the customer) in service and pocket book.
My old dentist told me I had a large cavity around an old metal filling that needed to be replaced asap. I didn’t tell Dr. S. about that, and waited for him to find the cavity — when he didn’t, I asked him about it, he said there was nothing wrong with that old filling — consequently, 3 yrs later there’s still nothing wrong with that filling — go figure. I love both hygienists, so gentle they’ve never hurt me and my teeth are so close together it’s difficult to get even floss thru them.
Maybe he has 2 locations, but I always go to the office on El Camino Real in Oceanside.

Wow, I can’t imagine anyone having a problem with this dentist or the staff. Lets start with the front desk. They hav been nothing but accommodating and pleasant, always. The hygienists have always been thorough and pleasant as well, and Dr. Segovia is, hands down the best dentist I’ve ever been too in my adult years. He never up-​sells me and has never hurt me in the chair. Because of him, I am no longer afraid to have work done. I trust he will never hurt me.

I puchased a «Groupon» deal for my son that included X-​ray, Check up & Cleaning from a local Dentist for $ 35.00. After I recieved my voucher I called the 1^st Dentist from their list, the person that answered the phone did not even know what «Groupon» was & told me that they did not have any agreement w/​Groupon for this service. I then saw Dr. Segovia’s name in the list. I «Googled» his name a found a nice website for his practice. I then decided to call to see if I could make an appt. for my son. I brought my son to his appt. & was told after his exam that he had 2 small cavities. They gave me a price of approx. $ 420.00 to fill the cavities. The only reason I brought my son to Dr. Segovia was because I was trying to save money through this «Groupon» deal, since we do not have dental insurance. I should have gone to our regular family Dentist Dr. Larry Rorick, who we have been seeing for the last 9 yrs & have only had great experiences w/​him. I decided that if anyone was going to fill his cavities that it would be Dr. Rorick. I decided to wait another 6 months to have my son’s cavities filled, since Dr. Segovia had said that the cavities were small. I really did not have a good feeling about Dr. Segovia’s diagnosis. My wife made an appt. w/​Dr. Rorick’s office & told them that our son had 2– cavities he would need filled. Dr. Rorick’s office said to call Dr. Segovia’s office to have the X-​rays sent to them. The lady that answered Dr. Segovia’s phone was very rude but finally agreed to send the X-​rays too Dr. Rorick. I brought my son in for his appt. & found out that Dr. Segovia’s office did not send the X-​rays as agreed. So we had new x-​rays performed & reviewed by Dr. Rorick. The new X-​rays showed that his teeth did not have any cavities. I just wonder if Dr. Segovia would have drilled by son’s perfectly good tooth & filled a non-​existing cavity to make a buck!

This review will be broke into three parts: the actual cleaning, the quality of the actual dentist, and the front office and business aspect of the dental practice. For a little background which I believe is important, I went to this office since I purchased a Living Social deal for a: check-​up, x-​rays, and teeth cleaning at $ 40. These services generally start at $ 100 so I knew I was getting a deal and was prepared to say no to anything they would try and upsell me on. As this is how the game is played and I am okay with that.
What I was not prepared for was the dentist telling me I had 9 cavities, but the hygienist could clean them out for me no problem. The actual hygienist was great, friendly, and very good at what she did. She did not knick my gums too bad or ask me questions with an instrument in my mouth and expect an answer. I would rate her 5 STARS. The actual dentist was just so-​so. He looked at my mouth and the x-​rays for two seconds said a couple things, told me I had 9 cavities, and left. Like a typical doctor said I had problems, but not what they were or what might have caused them. Give him 3 STARS.
So far so, I get done with the cleaning and I am presented with an estimate for fixing all 9 cavities in mouth. Which I thought was weird since the dentist said the hygienist could clean, but since I don’t know about teeth I figured okay. HERE is WHERE they get you…9 cavities to fix= $ 2004. Now I called around and the price for the fillings was appropriate so no issue there.
The issue was the pressure to drop TWO GRAND then and there with no second opinion and being pressure to do so. When I was reluctant they were nice enough to fill out a CARE credit card type deal for me that went through in less than an hour… Then the trouble started when I asked for a copy of the x-​rays.
Their first response was no, then yes, but no print copies and the digital copies would cost $ 40. Here is the thing, the x-​ray was hooked up to a desktop so I saw the jpegs appear instantly on the screen and my $ 40 covered the cost of the x-​rays and since they are MY medical files they are MINE. Several nasty phone calls later I informed the office manager that it was unethical to charge money for digital copies of a patient’s own files and they begrudgingly sent me extremely LOW RES quality photos that are basically worthless, but I did not pay the $ 40 bucks.
The bottom line for this office is use your Groupon or Living Social deal and then WALK OUT IMMEDIATELY. The office staff is rude, unethical, and disrespectful when you do not automatically give them TWO GRAND of your hard earned money with any questions asked. Pardon me for being an informed consumer and knowing my rights. I will not be back here and suggest you do the same.