Rayo Wholesales

My carpet guy recommended that I go to Rayo and view what they had available and he would get me the contractor pricing. I told the woman in the showroom that I own a very elegant, high end, custom home and what would she recommend. She gave me a board of samples and said she likes Royalty Carpets. One caught my eye and I asked her if this would be good for my home. She said yes and that many of her designers choose this carpet for their clients homes. They had none in stock so I placed the order. The carpet arrived and when it was laid with the padding that was recommended I was very disappointed. The carpet felt to the foot like apartment grade carpeting. I can feel the slab through the carpet. I called the showroom and they were not helpful at all. They were very aggressive on the phone and I felt like there should be a warning on the door that states «Buyer Beware». They blamed me for not trying to walk on the carpet. I told them they had none in stock. They said I should have tried the sample with a piece of padding. The only carpet that was available was the sample attached to the sample board and it was not possible to step on. I went into the store and confronted them and they were terribly nasty. They stated it was not their job to tell the customers what to expect from a carpet. I told the sales woman I told you what I was looking for and this is what you recommended but it is not appropriate for a custom home. I have since found out that the particular carpet I chose comes in two qualities. Low end and high end. The sales woman never told me there were two qualities. I called the corporate office and got the same response. I highly recommend you find another company that assumes responsibility for their employees and the product they sell. The carpet is worthless to me and will need to be replaced.

Stay Away! Consumer or Contractor– makes no difference. They stand behind nothing and treat everyone like dirt.
I provided them probably a dozen large, commercial orders from my work and always received pretty poor communication and «fuzzy» details (in other words, dishonesty). I made the mistake of using them for a personal job and they refused to stand behind a faulty product– not even for exchange. They started dodging my calls and acting like it was a real stupid idea to treat repeat customers like you care a little.
Eventually the flooring manufacturer stepped in and owned up to the problem.
The deeper I dug, the more I learned that everybody in the business thinks RAYO is a bunch of tools

Absolutely amazing customer service! Found out about them through my contractor for laminate and carpet. Was able to receive high quality flooring at contractor rates. I ordered a week ahead and my contractor was able to pick it up when available. great communcation between everyone involved. Such a big selection. Will be returing when its time to start more renovations of my home. They have everything here from moldings to tile.

I purchasd hardwood flooring from RAYO WHOLESALE Flooring and used an installer «Moses» that they «highly recommend» With-​in 90 days the new flooring started becoming unglued in several areas (developing air pockets). Patrick at Rayo says it is not Rayo’s problem and I should contact the glue manufacterer, even though they also sold me the glue.
In short, Rayo doesn’t warrent or provide any support for the products they sell Be warned, if you use Rayo and there is any issue the loss ($ 4000 in my case) is entirely yours as RAYO WASHES thier hands of you as soon as they collect the $$.
This is a bad business model and people in SD County need to be warned. Companies that won’t in any way, support the products they sell shouldn’t be in business.

We were referred to Rayo by our Carpet Installer. To be clear Rayo is a wholesale warehouse and is not intended to be a retail open to the public type of business, they primarily deal with contractors. When we arrived we started looking at different types of carpet for a couple minutes and then we were greeted by Ian who is the manager of the Oceanside store. When Ian found out we were not professional carpet contractors but consumers just trying to decide on a type of carpet he asked us some very direct questions and quickly, efficiently and professionally made recommendations. I’m sure our 41.3 square yards of carpet (living room only) was not the best use of Ian’s time as we could tell he was very busy managing such a large warehouse. Ian was so helpful and professional and treated us so 5 star that he truly deserves recognition and Rayo is very fortunate to have such a great employee. On top of that we saved over $ 300.00 and got a higher quality carpet than we would have from H.D. I’m not sure if Ian and his team really want everyone in North County popping in to pick out carpet but if you’re looking for a true caring professional ask for Ian.