Sparkletts Water

Our office gets weekly delivery’s from Eric, he always walks in with a big smile and is so friendly! His good mood is contagious!
We look forward to our deliveries! :)
Prominence Leasing Staff

Possibly the worst customer service ever. Sat on hold for over 15min twice now. Naturally got tired of waiting so I chose the option to have a representative call me back… never got a call.
Second attempt to fix the water cooler we are renting same issue, got transferred to a service specialist and was put on hold for another 15min. This is absolutely ridiculous, it shouldn’t take this long to get someone out here to service this machine. I’m ready to switch over to a company who appreciates their customers. What a waste of time. Take your services elsewhere.

After, my last experience, I contacted Costco and they contacted Sparkletts on my behalf. I received a call from their corporate office and they apologized for the poor service and the missed delivery. They comped me 2 free bottles of water and delivered it when they were supposed to.
I changed my rating from a 1 to a 4. Now, let’s see how consistent they are with their next delivery!!!
PLEASE AVOID THIS COMPANY. … I wish I remembered to look at Unilocal before I used them. No need for me to rehash my story as it is the same as everyone else. But I will if it will save you from the same misery that I went through…
* horrible wait time if you call them
* no return call
* miss their delivery date & don’t follow up or apologize.
* left messages for their manager and never returned my call.
I can’t believe Costco has approved them as a vendor.

Horrible customer service and incompetent «customer service reps» that keep you on hold forever and don’t bother to come to the line and check up on you. I recently moved to a house and advised Sparkletts of my new address. They assured me that my delivery dates and time would stay the same. Fast forward to the delivery date, I never received a courtesy call the night prior which is usually what they do. After waiting from 9am-​1pm and being on transferred from person to person I was fed up and realized what a shitty company I had signed up with. Please avoid these snakes at all costs. There are better companies out there like arrowhead, palomar mountain spring water etc. Sparkletts you have lost a loyal customer and good luck staying afloat with all the better companies that surpass you in every way possible!

Using them was the worst decision I could had make… I was going to pay $ 27 and the first bill they send me was of $ 60 I said ok maybe because is the first month but the second bill was of$ 100 so I called customer service to find out why were they charging that amount and to cancel the service and they never pick up I waited for 40 minutes on hold twice after trying for 1 month I stop calling them but to my surprise they send me to collection… I regret using there service

Worst customer service ever. This company is a joke. I had to call several times to try and get a reminder call when they come and they said I would and I never did. They got a new delivery guy and he keeps leaving the water at the bottom of our driveway, the struggle was real after my c-​section. Then I tried to call and cancel and had to wait for hours as the switched me around. I’ve waited less time at the DMV. We also waited weeks before the water was delivered. What a horrible experience.
We switched to Palomar, their customer service is amazing! No hold time and the guy literally delivered my water within 30 mins. They also just got voted number one healthiest water in the entire country! we’ve only had them for about 45 mins and I absolutely love them!

DO NOT USE!!! If I could give zero stars I would. They brought my initial delivery, never saw anything after that, then messed my bill up horribly and over charged me, they never fixed it. Then took an unauthorized payment out and haven’t refunded my money. Tried canceling and all it says in pending. Every time I call they say they can’t do anything and make me wait half an hour to talk to people who are supposedly higher but don’t know what they’re doing. They never return any calls. Please save yourself trouble and do not go with this company. They are the absolute worst company I’ve ever had and the stole my money. DO NOT USE!!!

They couldn’t deliver for 3 weeks upon original order and I waited way too long to reach an operator to cancel. MEND water is the bomb

I saw all of these negative reviews and I was really hoping I wouldn’t have to leave one myself and that this company would prove me wrong, unfortunately this is not the case. All I want to do is order a new cooler and it took 3 different operators to get this done. They kept transferring me to a different person and each time I was on hold for about 15 minutes per transfer. I do love this water and the delivery drivers and customer service representatives are very nice so it is too bad that they can’t figure out the phone situation.

WARNING! DON’T WASTE YOUR TIME. I agree with all of the additional negative reviews about this company. I have had nothing but problems. Their customer service is TERRIBLE. Their website is TERRIBLE. And their prices are ridiculous. Our water deliveries rarely arrived on time. When we requested additional bottles of water, they delivered them 2 days late. The auto-​pay feature on the website never worked.
I tried to cancel service last weekend and spent 30 minutes ON HOLD before hanging up. Today I called again to cancel… and as I am writing this review, I’ve been on hold for 50 MINUTES AND COUNTING. And you don’t have the option to cancel service thru the website. So I have no choice but to remain on hold. Their recording while on hold says, «At DS Services we’re committed to providing quality service…». LIES!!!
The only positive thing about this company. The delivery drivers are very nice.
Trust me & take your business somewhere else.
UPDATE: After waiting on hold for 1 HOUR… the recording said, «we are experiencing technical difficulty. Please try your call again later.» And then I was disconnected!!! What a terrible terrible business!!!

Sparkletts water is great. I never really used to drink water which I know is bad but I hate water, but sparkletts has the tastiest water and I drink it all the time! Plus my delivery driver is really nice :)

Just spent 30:31 mins on hold. Your customer service is awful. I have been with you for 7 years and over it. Going to Arrowhead. Buyer BEWARE this company does not care about you.

I just signed up for service at Costco just yesterday so due to the fact that people are so upset about the service, I decided to cancel.
I wasn’t on the phone that long and they did transfer me three times before they made it official to stop service. Luckily, I gave them a state and city where they did NOT service, so they had no choice but let me go. I must say that I called very early and they soon answered the phone and the three women I spoke to where nice and polite.
A note to Sparklets: People do pay attention to your reviews. I gave you one star only because everyone else did and that is your average score.

Sooo Bad. If you knew what I’ve been through you would cry. I can’t relay how much these guys suck. Forget about service and impossible to cancel. I am crying again…

I just recently signed up for service BEFORE coming to Unilocal which already was my first mistake. I received my first order and cooler on time but the driver was rude and really rushed. Then comes my second delivery which was scheduled for September 9^th. we were down to a gallon of water and excited to replenish our supply, especially since San Diego/​Oceanside is experiencing its worst heat wave of the year. Well that delivery NEVER came. I called after coming home from work only to find out that their customer service office is open only on east coast time. Bummer. So i called again early on the 10^th and after 30 mins and multiple transfers i’m told that the reason the driver didn’t come and deliver anything was because we had to much product and he didn’t think we needed it. When does it become the drivers decision to decide whether or not i have enough product!!! He didn’t even bother to call and confirm with me or anything. Ok so after waiting the 30 mins to speak to a customer service specialist they tell me that I going to have a delivery on the 11^th. Ok i’ll wait until the 11^th i told them. I get home on the 10^th to 3 new gallons of water on my doorstep. I was told it wouldn’t be here until the 11^th so i didn’t leave the empties out. So now i have 3 new gallons of water and 4 empties. My account online says that i know owe 70 bucks. RIDICULES!!!
The lack of communication is horrible. I don’t even have the direct number to my driver and I cant call customer service because i’m at work and by the time i’m off its already way past their business hours. I don’t have 30 mins plus to waste waiting on the phone here at work. I really want to like this company because i like the water but they are horrible. Buyer beware. Drivers are rude. Customer service is almost nonresistance and the disorganization is insane. cancelling service as soon as I can get a REAL person to speak to.

There seems to be a major disconnect between customer service and the delivery drivers at this company. They either bring me more water than I order to the point where I need to skip the next several deliveries, their 1 – 800 number doesn’t pick up, or their website doesn’t relay the order you HAVE placed to the drivers even when you give it 24 hours notice which should be plenty of time to make an adjustment. Really ready to switch services at this point.
Edited: There IS a serious problem with their phone center which apparently is in the process of relocating. If you want to make changes to your service, you should contact your route driver directly. I think you’ll experience better results.

If I could give this place a big fat zero I would. How could a company postpone a delivery without any notice to the customer. Very bad customer service. Poor service

I have been a customer of Sparkletts for over 10 years. I left for a short period of time and recently re-​activated my account. Since then the only ‘LIVE’ person I can get a hold of is my driver. Their customer service line will not pick up!
I highly advise anyone who is considering signing up with new service to NOT!

DON’T WASTE YOUR TIME NO MATTER HOW GOOD A DEAL SEEMS.
How do these shady thugs stay in business? Placed an order, paid deposit, had everything ready. 4, yes, FOUR reschedules for our first delivery. It’s now been over a month since the first delivery was supposed to happen. Things come up, but four reschedules? Delivery water takes what, 15 minutes? Not like we’re asking them to paint a house or something.
Not only that, but I never got any sort of communication that things would be rescheduled, it was only found out by me calling, waiting on hold for 15+ minutes and told it would happen next week. Repeat x3. Finally cancelled our order today. What a waste of time and effort! Wish I had known about the Unilocal reviews in the first place.

Costco, really? I thought since I signed up for service through Costco it would be great like most things from there. NOPE, they changed my order after I left, they delivered a cooler I didn’t ask for, returned it on the next delivery and they charged me for a month rent. I called and they told me since the driver didn’t’ make any notes I had to pay for the rental. They also started delivering single serve bottles that I didn’t’ order, they said that’s what was ordered and I had to pay for that was as well. Normally I’d fight these things to the death, but after dealing with the rude girl for 30 minutes I finally told her that she won. Congrats! Please bill me for the products I didnt’ order and then cancel my account right now. NEVER AGAIN.
Pros: ummm, none. even the convenience of delivery sucked, still had to pick up the bottles and put them in the garage.
Cons: charges for products not ordered. refusal to correct my order. rude girl at the office. no communication between delivery driver and office
Like I said, NEVER AGAIN, and Costco should be more picky about who they let rep in their stores.