U-Haul Moving & Storage of Oceanside

I am changing my review (I was pretty mad when I wrote it) as the owner of the company contacted me after reading my review and tried to explain the reason for the issues. I will just say, because I would want to know as a consumer, that you should make sure the mechanic is present to install your hitch when you arrive at your designated time, and then make sure that they begin work in a timely manner. I ended up leaving after an hour and a half when they hadn’t touched my car and therefore didn’t have any work done so I cannot speak to the quality of their work.

Came to pick up reservation and yet there’s three employees behind the desk two talking about the computer and one is on the phone but yet nobody can greet me say hello, say do you need help or offer any services what so ever. nothing no customer service whatsoever here. Do not make a reservation or rent a truck from this place ever. NO CUSTOMER SERVICE AT ALL.

Great service at a fair price. What more can you add.
I like that they don’t over charge for boxes they will buy back any unused ones.
They don’t over think the gas or the truck. Just buy the insurance it’s $ 14. Can save you a lot of grief when the bad stuff happens lol.

Solid experience, great staff. We were helped by Angela I believe and she was able to squeeze us in a truck reservation last minute even though everything in North County was booked that day. No issues with the truck, super user friendly. Process went super smoothly with no hidden fees or nonsense.
Only issue is that the location’s sign is obscured on South Coast Highway by a palm tree, so I missed the parking lot entrance twice in a row! Grrrr

Just writing this review for a helpful employee. Ryan helped me out with my motorcycle rack that attaches to my trailer hitch. He recommended some things and got it working great! Thanks Ryan!

Picked up some new furniture from a coworker and needed a large truck to fit it all in. I decided to come here bc of how easy it is to get a truck the size that I needed. I used a 14′ truck and got it for $ 29.99 plus 79 cents per mile. I also paid $ 14 for insurance while I was using the rig. I drove it from Oceanside to Chula Vista and back and it costed me about $ 125.
I reserved the truck online the night before for a 10AM pick up. I was there right at 10 and was out the door by 1015. I also checked in online so they had all of my information already in their system.
Inside of the truck was nothing fancy at all. The AC worked perfectly. You have to fill up the gas tank to what it was when you got it, so I just put the cheapest gas I can find back in it. They charge $ 5/​gal if you don’t fill it up to what it was before. The 14′ truck has a dolly and moving blankets inside. They charge $ 7 if you break the seal on the dolly to use it. They also charge to use the moving blankets.
I recommend Uhaul for your moving needs. Inside near the customer service desk, they have all the moving supplies you can think of. Customer service was great as well.

Previous reviews said it all: unprofessional, incompetent, terrible customer service.

It’s a typical Uhaul location. One of the great things I like about using Uhaul is locations everywhere. I was able to pick up my truck in Santa Ana and drop off here in Oceanside. The gentlemen that help me check I the rental were pleasant and got me in and out in no time.
I have also had to use this location for work when replacing tow hitches. They were easy to help out and even picked up the hitch from a different location so I could pick it up here. Very easy to deal with.

On ⁴⁄₁₆ 4pm we rented a cargo van from here and did a night drop on it around 9pm that night. I had authorized the 89.99 $ payment (which isn’t this locations fault they are full of stupid hidden fees but whatever we all know about those already). Anyway, on ⁴⁄₂₁ I see a charge for over 400 $ from U-​Haul!!! Putting me very much in the negative considering we live paycheck to paycheck and I had paid bills the night before. I called and right away the woman on the phone had told me they made a mistake (she was awesome); turns out whoever finished up our paperwork put in that we had the truck for TWELVE DAYS instead of the 5 hours we had it. It hadn’t even been 12 days since we had rented the truck! I get it, mistakes happen. BUT please– check and double check paperwork before you type it in and charge my debit card; and that’s not something I should have to confirm you will do. It took about 4 days for our refund to go through and I’m still working with my bank to get another 200 $ in overdraft fees taken off because of this incident.

First impression was horrible. Got there to pick up my truck rental and nobody was at the counter 10am sunday morning. Waited and Waited along with another customer. We decided to follow the smell of cigarettes and found two women in the back smoking. They said they would be right out.
That was the best part of the day.
Then I go through the process of getting my truck. The guy jumps in to «Check my milage and fuel» He assures me that the truck was full of gas because he himself checked it in the night before.
Sadly, I took him at his word and drove off. Then when I am 15 miles away I realize the truck has ¾ of a tank.
I finish my chores with the truck and fill it up and return. I then went inside to inform them that the truck was not full when I got it. It was like talking to the village idiot. I was told it was my responsibility to check fuel (Really? I had no idea)
I assured her that I knew it was my responsibility. I also let her know that it was her responsibility to be honest and have a modicum of integrity as a business.
Bottom line… Do not use this business. Horrible customer service. And unethical owners/​managers.
But if you are out of smokes they may have one you can bum?

The absolute WORST customer service not to mention the place smells like an ashtray. The owner George Jennings hangs out in his office having inappropriate conversations on the phone or with the woman who works there. Heck when I walked in, I expected Deliverance banjo music to start up. No one said thank you just a «there ya be». I think I’m going to get my propane «over yonder» at a nicer place. «There ya be ‘ol George».
I will say the guys at the propane stand are nice… wonder why they stay.

I came in at my appointed time for a trailer hitch install. Had to wait in line for 10 minutes. The lady then informed me that their install guy was on lunch. While I was waiting the manager ignored me while I waited. While I was in line the worker asked the mangager for some help before his break and he was very condesending to her then left while I was in line. While still in line he came back then helped another customer. I also observed him being rude and disrepectful to other customers that came in as well.
The manager eventually offered to install the hitch himself. It took a while but was eventually done. Before I drove off I checked it and it was the wrong hitch. They replaced it with the other one, having to wait another 45 minutes. The manager charged me more money as the second hitch was more expensive than the first. When I requested a refund of the install fee he became rude and unapologetic.
Poorly run, hostile environment.

NOTE: This review is only about the folks who run and work at this location. It is NOT an endorsement in any way of the U-​Haul U-​Box system, which continues to be a complete fiasco evidencing an almost unbelievable level of disorganization for an international operation of this size.
***
Overnight, these nice folks went from zero to hero. After a lot of back and forth with George, they processed a $ 50 per day credit for having failed to meet our «guaranteed» delivery date. And you can’t say fairer than that.
Now, as for the national U-​Haul operation, and the U-​Box program generally … it still needs a lot of work. But if they can get their act together, this seems like the way to move long distances within the U.S. and Canada.
Aside from delivery delays, U-​Box was far less stressful than renting, loading, driving, and unloading a large U-​Haul truck. And it was cheaper than truck rental to boot.
For us, U-​Box was around a third the cost of a so-​called «full-​service» mover (Mayflower, Atlas, United, North American, etc.) … and with none of the breakage, loss/​theft, and general assholish behavior we’ve gotten in abundance from those people in the past.
U-​Box is probably the cost equivalent of moving with a U-​Haul trailer. If you’re one of the rare Americans whose worldly possessions weigh less than 2,480 pounds and takes up less than 396 cu. ft., that may be an option. But unless you have lots of trailering experience, it can be a high-​risk undertaking. Plus there’s all that wear and tear on the tow vehicle.
Anyhow. thank George, Denise, Kristin, EV and all the other nice folks in Oceanside for stepping up and helping to make our move a relatively stress-​free experience.

Is there a way to give this place NEGATIVE stars?
This U-​haul is EXTREMELY UNPROFESSIONAL AND FRAUDULENT! I tried getting a refund (because I didn’t use the truck) from the assistant manager, Vivian, and she led me on a wild goose chase. She says she’d give me a call back and never did. I had to call her back, and she had the audacity to say, «Let me call you back, I’m going to lunch.»…Ummm lady, if you’re a so-​called assistant manager, do your damn job and save the stomach for a later time. I had to call customer service instead who later was able to do what this incompetent assistant manager was supposed to do. Customer service was better than some unprofessional woman in management who can’t do her job. She then later called back saying I received my refund… DO NOT take credit for something you DID NOT do.
Because I felt like it, I filed a complaint against this establishment, especially that horrible woman, and will continue to let people in Oceanside know to never ever consider or use any u-​haul service.

Had an appointment today at 11 to have a hitch installed. Showed up on time, they tell me it’ll be a few hours. Okay great, we walk down to Hello Betty, have lunch, drinks & then walk back. It’s about 1:30, they had just took our car back. So we leave again, walk down to the Pier, hang out, walk back to Coldstone, get ice cream. Get back to Uhaul around 3, THEY WERE JUST GETTING STARTED. When I asked why, they told me oh because they got busy on the lot. 4:30, George comes out and tells us they have the wrong part and they’ll have to reschedule us to come back in tomorrow.
Clearly, I’m disgusted at this point. I asked to be the first car in the shop for my rescheduled appointment. George tells me he has another appointment. (Okay, so did I at 11 today). He tells me he’ll discount the cost of labor for only the hitch $ 60.
$ 60 off is NOT a reasonable compensation.
They had my number because I scheduled the appointment and gave them my husbands when we checked in because my battery was low.
When we got home I had a voicemail from Mary at 2:44pm asking if we were coming in or wanted to cancel our appointment. (What? You have our car in your shop.)
Unorganized. Rude. We are now looking for a trailer to buy instead of renting from them because of how awful their customer service is.

Location location location. That is all this place has going for it. Seems like they churn through help on the lot pretty regular, too bad because some of the best help I’ve received has been from veterans they employ (people who know how to work).
The biggest problem is an apparent pack of systems. They’ll have two people sitting at the counter and both will be on the phone for five minutes (or more!) while six or seven people are standing in front of them needing assistance with a rental, or simply wanting to pay for a propane refill. Then before they help you they decide its a good time to have an argument among themselves over the walkie-​talkies. What an unprofessional pain-​in-​the-​ass atmosphere.
If they had half a brain they’d have a person or two in an office out of sight handling the incoming phone calls and reservations, and let the people working the counter take care of the bodies in front of them. They’d also worry less about playing «gotcha» over procedures over their walkie-​talkies and in front of customers. If you have a problem with an employee handle it when there are not paying customers around. Thoroughly unprofessional.
In this day and age to make a customer stand in front of you and wait for service while the employee impatiently handles a phone calls is completely unacceptable.

Slow service! Waited over an hour to pick up and drop off. When we were picking up the gut helping us just stopped and went to lunch and we were left there with no one to help us. The guys working in the parking lot were also completely rude and unfriendly. I would not recommend this location!

If your company is going to charge a credit card without someone’s authorization you should at least call and tell them about it. I was renting a u — haul for business purposes and used my personal card to get the truck. When I returned the truck and went to pay with my company card and found out that my personal card was charged with out any notification at all! I didn’t even get a courtesy call or email e — mail receipt! This is the second time that u — hauls customer service has put me in a bad spot in 3 month period of time. The next time we have a job to do I will be calling Penske.

Great service, the girls at the counter were really helpful. And the guys outside were so fast with getting my truck and checking it back in.
Will definitely be back when I have to move again haha!

Ok so local moving trucks for rent you ‘ve got 2 options. Penske and Uhaul. Historically I’ve always gone with Uhual for # of locations and convenience, because the monetary savings was usually minimal. On a recent appliance upgrade of a fridge, washer, dryer, dishwasher, lamps chairs and some nick nacks I felt it best to not burden my friends in borrowing their trucks. I’m usually in the minority in that I don’t mind helping people move, but lately I’ve been in the majority as a sloppy move is frustrating. If your using my back to load and unload then you better have it all organized when I get there, not this case and rarely is. Perhaps it’s age and wisdom of many moves under my belt that are jading me.
They have a large selection of trailers, small to medium trucks here with good inventory. The local price really isn’t so bad and they have the ramps which totally help. Blankets are sealed and not worth breaking when I’m sure someone you know has a industrial dolly they aren’t using, why spend $ 15 bucks extra. Be sure to sweep out to avoid a cleaning fee. Easy to drive after just a few minutes behind the wheel their 12 and 19 foot trucks are pretty good. Assuming you call ahead or book online you can be in and out of here on pick up or drop off in 10 – 15 top. They just need more space to maneuver the drop off, there is always some jerk off who rolls up and doesn’t pull forward and the line is backed out into Hill Street, yeah I call it that just to show I’m from here.