PetSmart

This is my first of many visits here, pending the adoption of a new dog. The employee who helped me was extremely friendly and knowledgeable.
I was just buying some of the normal essentials, so I’m sure I will return and have more to say. But I found things to be clean, neatly ordered on the shelves, and the staff to be friendly.
My shopping adventure took place about two hours before closing on an early Sunday evening. Not too many people, but enough to not make it feel desolate.
I’m very pleased with the items I bought, though spending more than I had hoped! But when buying a dog crate, bed, dishes, etc., that’s to be expected.

Terrible service. I think the male manager that was there quit because there’s a woman manager and she did not do anything to help me, then her other employee took forever to help me. The guy was new at the register, he needed help. Geez it took forever to get out of that store.
Whatever happened to service? They never stock the product I need when I go there and I know they have it in the back.

Store doesn’t even deserve 1 star! Worst customer service and management ever! Gian is extremely rude and disrespectful. He said they match prices so I found a lower price. Then he said they don’t match online prices. I decided not to purchase the dog food and he laughed and told a customer in another line I was holding up the line. They lost over $ 100 in sales because of his rudeness. I’ll shop elsewhere.

If I could give this place zero starts I would, Banfield appt was at 1045, it’s 11:56 and I’m still sitting here with my dog waiting for someone to see us. All he needs is two shots and it’s taking longer than it needs to take. The room smells like feet and there are no tiles it looks like they are renovating. The front desk receptionist is an old woman who seems to hate her job, if you don’t like what you do then quit don’t take it out on being completely rude to the customers. Wish there was a closer and better Petsmart near our area because this one seriously sucks!

Best animal hospital I have found in the area. Great store staff and prices. Staff is very helpful and knowledgable. The vet staff at this banfield are genuinely concerned for your pets. Dr. Daniel is better than most human physicians I have been to. I wish my doctors treated me as well as he treats his pets.

In need of a smaller fish tank for my son’s frog, I stopped by PetSmart. They have a decent selection of tanks and accessories but I wasn’t able to find anyone to answer some general questions. If it weren’t for Ty at checkout, this would be a 3 star review. I couldn’t remember what email or phone number I used when I opened a Pet Perks account so he hooked me up with the discount regardless. It made a difference because th tank was $ 15.00 cheaper with the perk.

Zero Stars if it would allow me to give them none! I brought in my yorkie and my weiner dog for their grooming two weeks ago. I had been to this location before and haven’t gotten the best service (uneven haircut, nails not trimmed when I paid for the service and my dog coming home with fleas). I decided to give this location one last chance… shouldn’t have done it! We have small dogs, they are usually done in 2 hours. This time they were there for almost 4 hours. The yorkie didn’t have an even haircut/​shave and he had a cut on his leg. The groomer didn’t even tell me that she cut my dog, I found the cut and she acted surprised since my dog didn’t Unilocal during his grooming. They offered to have him seen by their vet, we didn’t think that was necessary. We asked to have the service taken off our bill but the new manager wouldn’t authorize it. I had to call the store at a later date to speak with a manager on duty in order to be reimbursed. I won’t be using this location again. Plus, both dogs came back home with fleas when they didn’t have them before they went there. Gross!

Danielle is a wonderful and talented groomer here. We can tell that she loves and cares about our dog. He always looks handsome when he leaves. I would not bring my dog anywhere else.

Petsmart Grooming Department:
I’ve taken my poodle-​spaniel mix, Lily, to Megan for a groom here for over a year and have had no problems. Recently, I found out that Megan was no longer on the list fo groomers at this particular Petsmart.
When my boyfriend brought Lily home from her grooming appointment, we found a small triangular piece of skin the size of a dime missing from Lily’s chest that was not there before! I immediately called the Petsmart back and asked how the wound happened, if it was treated, and why we weren’t informed immediately. The groomer said that she wasn’t aware of any grooming mistakes and that Lily didn’t Unilocal when it happened, which seemed unlikely.
The resolution was to take Lily in for a one-​time visit to a veteranarian at the in-​store Banfield on a complimentary basis to check the wound. Despite the quick resolution, I’m shocked that no one told my boyfriend and I up-​front about the open wound that they obviously caused.
We will never be taking Lily to be groomed here again, and are currently scouting for groomer recommendations in the area. There is a sense of personalization and bond of trust with a regular groomer that just cannot be built at a corporate Petsmart grooming facility. No doubt there are perfectly good groomers at this Petsmart just like any other, but after this experience, my trust has been lost.
Update 07/​25/​2010:
A very considerate manager on duty, Lee, made certain that Banfield gave Lily a complimentary visit to make sure the small wound was clean and free of infection. Kind Banfield nurses supplied a medicated ointment and antibiotic to help the wound heal and keep infection away. Banfield also offered the option for a follow-​up vet visit in a week to re-​check the wound, which was really above and beyond my expectations.
Petsmart has done their best to make this right, and I will continue to buy pet supplies at this location, although I will not be using their grooming department in the future. Their Banfield vet service was helpful, quick, and thorough.