The UPS Store

Quick and efficient and a great staff. The parking is a little tight and the prices can get up there, but a necessary evil when it comes to shipping. If you are going to go, go here.

Slow, bad customer service and super expensive. Go elsewhere for your mail and faxing needs — you will pay less!

Quick and efficient service! Tom was chipper this morning and offered great customer service! I’ve been here numerous times and have never had a poor experience. Although it is just a UPS Store, the staff is truly willing to meet customer needs and all seem happy to be at their job (as opposed to the less than thrilling USPS workers across the parking lot).

When another UPS Store completely botched a very important order this store came through big time.
They were fast and very caring. They really helped us out of a jam. We appreciate what they did for us today.
They’ve earned our future business for sure!

I’ve used this location many times with success, both paying their higher shipping rate, and using my own UPS account and just dropping the package (s) off; in these instances, they accept the packages without question.
I will attest to the higher rates that other Unilocalers have mentioned, when using their shipping service, as opposed to your own account, and as well reiterating that this is (they all are?) a franchise and not a real UPS corporate entity, despite what the signage would have you to believe. Take this in contrast to cellular stores that fly the AT&T or Verizon logos, but say underneath something to the effect that they are «an authorized retailer.»
Where the issues come into play, are when you want to ship something using your own shipping account, that is greater than (if I recall correctly) $ 1k; They simply won’t take it, citing liability, yada-​yada-​yada, ending up in a wasted trip to their location and having to go out of the way to the UPS shipping center or scheduling a residential pickup (which typically costs additional).
Most recently, I went into this location to deliver a package that I wanted to refuse delivery of. The woman behind the counter hemmed and hawed and ultimately didn’t accept it, reminding me that there is a liability issue for doing so, that it should be returned to my original delivery driver, and that the driver that comes to their store, especially this time of year didn’t want to put packages back on the truck. She went on to say that Staples does UPS shipping and has much the same restrictions.
To that, I said «I’d expect this from Staples, but you have the UPS name on your door; perhaps you should rename your place to The Kind-​Of UPS Store,» among other things like UPS and their policies make the in-​store customers 2^nd class citizens, and that the store basically does not want to partake in any activity that doesn’t directly generate revenue.
Anyhow, if you go in and are prepared to use their services, you can expect decent service, but don’t expect them to handle low or no margin activities, especially those that come with the ‘liability’ of handling packages where they are making (little-​to) no money on.
I am going to write a complaint to UPS corporate in this regard, because I think that if these locations are not trusted with ‘fringe’ packages such as refusals or high-​value items, they shouldn’t be trusted with any packages at all, and that these type of issues just diminish the perception of the UPS brand as a whole.

The boys behind the counter were helpful when not distracted by the TV. Didn’t seem terribly engaged by their jobs; not very professional.