Weinstein Eye Associates

I’ve been a patient at Weinstein for 4 years now, and I have no plans to leave. I have never had to wait beyond my appointment time, and the two doctors I’ve seen have been professional, helpful, and very nice. They never make me feel rushed during appointments, and they answer all of my questions patiently and completely. I have been to a few other optometrists in the area, and Weinstein far exceeds all of them.
A few minor opportunities for improvement: 1) If the receptionists cannot help you at the moment and ask to call you back, they never will. This has happened a few times, and I’ve had to call back every single time. No explanation and no apology. The receptionists are nice enough, at least. 2) They don’t take Humana health insurance, so my husband has to go elsewhere. 3) Just a simple glasses lens replacement (on an existing pair of glasses) can take up to 14 business days. So unless you have a second, acceptable pair of glasses, take your prescription and go to the mall or Walmart where they can be replaced in an hour.

This place has very rude customer service. I get there 25 min prior to close and she gonna tell me I got 5 minutes to get the contact lens in, mind you I waited 20 – 25 minutes for someone to help me. I politely told her you can give me back my money. No one tells me I have 5 minutes to do nothing when I’m paying them.
Wouldn’t recommend to a soul, especially since they have 19^th century hours of operation.
Probably should have read these reviews first but I’ve been going there for a while. I will NOT be returning.

There are a lot of issues here. Every time I go here, I don’t get seen until 20 min after my appointment time. The receptionists are not friendly. I never got a call back from the office either time they were supposed to call me back. I would not recommend this business to anyone and will not be going back again. They didn’t have my contacts in stock and in order to write you a prescription for contacts they have to see them on you, so I had to make two appointments just to get a prescription. My contacts were $ 10 a box more here than on 1 – 800 contacts.
I think they’re open late on occasion though so that’s a plus… if you have 20 min after your appointment time to wait.

I guess I should have come to Unilocal before making an appointment with this office! Normally if I at least like the doctor then I’ll stick with a business but the ladies in this office have seriously been a thorn in my side and now I have to jump through hoops! The only reason this place gets two stars and not negative (I wish I could sometimes) is because the Dr was really nice and personable. Too bad she doesn’t have better people working in the office.
I initially went in for my annual exam and to get fitted for contacts. I’ve never had contacts before so I had to go through the entire thing, the class. Fitting. Etc. Well apparently they weren’t prepared at the time of my CONTACT appointment to fit me. So I politely asked if it could be rescheduled during either their late hours or on the weekend when they were open. I was flat out told no then with a little pushing said she would ask her manager and call me. Two weeks pass, no call. So I call them and someone else says she has to ask the manager. So I asked to speak to a manager and was given one time (around two weeks later) that I can either come then or don’t come. Well after the way I was treated I would rather just not come!
I then asked for my eye exam so that I could go else where for everything else needed and you would think I was asking for national secrets! First I was told I couldn’t have it because I didn’t pay for it (well then what was the money I gave you in the office!?!) then when that was cleared up I was sent through numerous other hoops to have MY medical records released to ME! After all of this I’m not even sure if I can use these typed written pages on no type of letter head with no signature to another dr! I’m just hoping I can and that I’m done with these people!

I’ve been a client of this practice for 3 years. I’ve always been very happy with Dr. Hetal Rena, but never thrilled with the customer service. On my first visit, I noticed that they severly upcharge the price of frames lenses (checking every «highest» option possible so that you pay the most out of pocket). Even with my insurance, I ended up spending $ 300 (It was my first pair of glasses, and my last time ordering from them as I was unaware of how badly they were ripping me off).
Since then, I’ve just gone for annual eye exams, without purchasing new perscription frames. Instead, I ordered from Warby Parker to save money (can’t beat $ 90 for lenses and frames), or bought the same brands at a different vendor to avoid listening to Weinstein’s ridiculous reasoning for upselling the coatings on the lenses, materials of the lenses/​frames, etc.
After being billed incorrectly the last visit — they failed to recognize the discrepancy initially, but even when brought to their attention they took weeks to post the refund as a «credit» to my account, which I could never use again (per regulations, as I was told) — I ultimately decided not to return. It seems like they just make up the rules as they go to get the most money out of you. On top of that, when I went in to resolve the issue, the women behind the counter were openly ranting about a client that just left the building. How unprofessional!
I took my services to another practice and will never regret the decision. Save your money, and go elsewhere!

If I could give zero stars I would. I called to see if they could help me with strong prescription sunglasses. The response was to come see us and we’ll see if we can fit you. I gave the optician my prescription and the answer was the same. I’m not driving 25 miles just in case they can help.