Firestone Complete Auto Care

Two words. So dissatisfied. We bought two new Michelin tires to put on our car. I called and made an appointment to put the tires on and do an alignment. They knew the make and model of my car beforehand. We went in, I waited over an hour before being told they had put on the new tires but could not align a Volvo. So, not only did they waste my time, but they put on two brand new $ 350 tires on my car and «couldn’t» align it. Uneven wear in a tires infancy is the kiss of death. Thankfully we made an appointment at another car repair shop to have it aligned. Never going back here again. Awful. After retelling the story to the new repair shop they informed me you only need special tools to align Mercedes. It was around 4 on a Saturday and they think the mechanic just wanted to leave and not bother with the alignment. Avoid this place. Lazy, lazy, lazy.

So I love that this place is on base, and I can just drop my car off before work whenever go in hand them the keys (even if my appointment is later that morning) and get a call when it’s ready; in my case I got a call saying my car was ready before my original 1000 appointment even began (bonus!). They don’t mind if you don’t come pick up your car till after work either.
If you need to make an appointment you can «schedule» someone to call you to make one online, but if you just call the establishment you skip this middle man step.
They are good about answering all questions, being up front and truthful, informative of rebates (for tires), friendly and accommodating. All in all, I’m probably going to get all my service I need on my car here handled from now on. It’s less than ½ mile from my work, they are awesome, and reasonably priced. It’s also part of the Firestone chain, so if anything goes wrong, you can always take it to another location.

I am not sure why this business doesn’t have any reviews but I can’t be the only person on base to give Firestone a try. Since it seems I am the guinea pig let me just put it out there… they were great! Shortly after moving to the Omaha area I temporarily parked my German luxo cruiser and bought a cash beater (albeit extremely nice) pickup truck. The truck has about 95K miles so routine maintenance was in order. I already knew I needed struts and an oil change but wasn’t sure if other maintenance was due. Basically I gave Harold, the manager, an open invitation to look over the truck from top to bottom and let me know what, if anything, needed to be done. Yes it’s dangerous giving this power to most automotive shops because they will report back with a laundry list of «preventative maintenance» items needing to be addressed. Not Firestone! They made a suggestion of brake & coolant flush but that was it! The truck was delivered when promised, for the price promised, and it rides like new. I highly recommend this location… ask for Harold!