CoverPro

I have had the CoverStar automatic pool cover now for 7 months, which CoverPro installed. I was worried at first, because I had read some reviews from people who had had an automatic cover and had a lot of problems with it malfunctioning. So far, this one has worked flawlessly, and I am very glad I spent the $ 8400 — because when it is so easy to put on and take off a cover, you swim more, and of course we love the child and pet safety, the heat retention, and evaporation prevention. One of my old dogs drowned in our pool many years ago, so I won’t have to worry about that happening again. Plus the pool cover looks really nice and neat, unlike the old, shiny solar cover that I had to drag on and off with a balky reel.
I gave CoverPro four stars instead of five, only because their crew didn’t at first bury the electrical line quite as deeply as code required, and also, they accidentally nicked a sprinkler pipe underground. But they came out immediately to fix the problem, and all was made well right away.
So far, I am very glad I bought this product!

Thanks so much for the service to our pool cover, Tanner was great. We called and Tanner was out in 2 days. He lubricated the motor, realigned the tracks and cleaned out the well. I told him to just leave the debris he removed from the well on the deck, as the gardener was coming and would pick it up, but he said he didn’t like leaving a mess so went and got the yard waste trash can and cleaned the whole deck.
Great Service!

Dangerous and irresponsible company. I imagine that most people purchase a pool cover for the convenience and safety but with CoverPro, my experience has been the exact opposite. CoverPro left me with a dangerous product that has required multiple fixes, a torn cover due to improper installation and I have not even had the product for a year.
Basically, there is an area which you could call a vault which is where the cover rolls up into a spool. As part of the engineering of the cover area, CoverPro installed a metal frame with nuts and bolts to hide the area where the cover retracts into the vault. Within just a few months, I started noticing tears in my cover. Upon further examination, I found that the bolts were too low and tearing into the cover as it moved in and out of the vault.
CoverPro came out and told me they fixed it. When I looked to see what they had done, they simply removed 6 of the 9 bolts that were tearing the cover and said it didn’t need the bolts. Removing ²⁄₃ of the bolts that hold a structure together seemed like a dangerous judgment call. And if it only needed 3 bolts, why did they install 9 initially? And they still didn’t fix the problem as the cover was still rubbing on the 3 bolts they didn’t remove.
I have daughter as well as other young children using our pool regularly. I couldn’t even imagine if they were playing or pulling themselves up on the coping where Coverpro had removed the bolts and the structure would move or give way. They could slip and hit their heads on the coping. To make matters worse, I went to a hardware store, bought a thinner nut, used some leftover locktite and fixed the problem myself for $ 4.00 in parts. Furthermore, they told me they did not fix the tear because: «it didn’t seem like a big enough to need to be fixed.»
I would not feel safe using any pool that this company has worked on.
Feel free to look at the photos and decide for yourself.

I’m a Swimming pool contractor and have been using cover pro for 4 years, about 15 projects and never ever had issues with them… As a contractor I’ll try to hire the best in the market to get the job done.

We used CoverPro in Los Angeles — Bruce Stewart took care of us – and we had a wonderful experience. Bruce came to our house three times to help us decide exactly where to put the various cover controls and to help with all the details of a clean installation. Then Bruce’s team installed the cover in roughly two hours. It has worked perfectly for two seasons so far.
Pool covers are a great option, in my view. They keep the pool clean. They stop evaporation. And they keep the pool warm. The cover also means that we do not need a fence around the pool, and yet the pool is totally safe. (I have kids, so I keep the cover locked.) Unlike manual covers, an electric cover is also super easy to take on and put off. I think I would hesitate to use the pool sometimes if I had to pull the cover myself, roll it up, etc. But now? I push a button, and one minute later I am in the pool.
I know pool covers look expensive, but they are not as expensive as they seem. And getting rid of the fence, plus having the better security of a truly locked pool, plus the benefits of warmth and stopping evaporation? It really is worth doing. (Our big fear was that the pool cover mechanism would fail, but it has been perfectly durable so far. No problems at all.)

I am so favorably impressed with CoverPro, to the extent that I can’t imagine how this company and their product could do anything to warrant a negative or even mediocre review. Their DNA is that of a professionally run organization selling the best product on the market, and taking every precaution to make the installation as worry-​free as possible. However, I can imagine some people like to complain at the slightest chance.
From the first visit for an estimate, to my innumerable emails requesting information, and the final install, CoverPro’s people have been very responsive, knowledgeable, and quality driven. I am normally a little distrusting of any sales pitch but in time I found them to be completely above board. No embellishments. Their product is superior. They have installed more pool covers in this area than any other. This is all they do. They are much more than a mom & pop business. Also, they were never negative about the competition. Reputable is the best term I have to describe them.
Bruce, who I met first for an estimate, is an owner in the business. He took my call at the very end of the day and scheduled a visit within two days (at my convenience). He knew every aspect of the product (motor, mechanism, track, cover material, maintenance, wear, and warranty) and installation.
I was starting from scratch. One end of my pool was designed for a motorized cover. It had a lowered wall and coping for a track along the sides. Other than that, I had to build the cover vault with drain and electrical. Bruce explained exactly how it needed to be constructed and then gave me a written spec sheet for the vault design and electrical wiring. I could take these to any contractor although I hired labor to do this myself. Along the way, I had many questions for him as I tend to over think every detail. Turned out they were all good questions and I got good answers by email within a day or a few hours by phone. Not everyone will appreciate this as they may sub-​out the vault construction. However, once concrete is poured, it had better be right. It’s good to know your contractor will get it right by working with the right people.
Once the vault was done, Bruce was back for a second set of measurements and a deposit. With two install visits over 7 days, the cover was in place and operational!
When I was first shopping cover companies I also had J and B Pool Care come out for a competitive quote. I had to call them a twice to get a call back. The owner who came tried to rush through the sales process. I had to slow her down. I was supposed to get the specs for the vault and a quote emailed to me. They never came. After two weeks, I called again and never got a call back. I am glad I had this experience. It made it very clear what their service would be like.
I also looked at CoverPro’s installation at a neighbor’s home. I liked the clutch stop mechanism a lot. It is a simple mechanical device that should never fail. On the other hand, in my opinion, systems that used over-​amperage sensors and micro-​electronic stop switches would have to fail someday (circuit boards in wet environments are risky and electrical switches wear out). I got the better mechanism with CoverPro’s.
I also spoke to a friend of mine who has a CoverPro system on his indoor pool for the last 10 – 12 years. He has nothing but great things to say about them such as «well run and professional», «fast service», and «fairly priced». In fact, he told his daughter, who built a new home with pool, that CoverPro was the best and she should use them. Instead, her contractor chose J and B. (Maybe J and B just wants to work with contractors more.) I saw the cover on his daughter’s pool. I was impressed with how fast it opened and closed. I was really concerned at how easily a child could be trapped under it. The CoverPro cover that I tested at my neighbor’s and the one I now have moves at pretty good speed, about walking speed. I think this is good.
I am also impressed by the 7 year warranty on the cover material. I like that it is not prone to shrinkage and so it is not necessary to have an excess of material on my pool with unattractive folds.
I wish there was a better selection of cover colors. I felt the same way about J and B’s samples from Zodiac. We chose charcoal gray since we will paint our house in modern, grayish colors. Also, this darker color will heat the pool more. Someday when I have to replace the cover, I’d love to see covers with multiple colors and designs. This would be cool but then make it even harder to choose.
Lastly, I did a fair amount of research online on pricing. It’s hard to compare since most people don’t have a pool size like mine, a 10′ x 40′ lap pool. I concluded CoverPro is in the same ball park as all the others. This is a long term investment and I tend to buy quality.

Coverpro installed our pool cover on our new pool seven years ago and it has been amazing. It saves on heating costs and keeps the pool safe for children and dogs. This is very helpful since we have a blind dog! Coverpro stands by their product and they replaced a cover when the there was an issue with the color. They are very friendly to work with and are prompt in their correspondence and yearly maintenance of the cover. I would completely recommend them to any one installing a cover, with no reservations whatsoever.

My husband and I bought our cover when our pool was installed 8.5 years ago. Best decision we could have made! Not only does this kind of cover make pool maintenance so easy CoverPro has provided us with the best service! Prompt, helpful, knowledgable and friendly.
Scott and Sharon Morgan — OJAI

We have been very pleased with Cover Pro in Ojai. We had a most unusual situation with our pool cover and they did a terrific job in correcting the problem. Very nice to deal with.
Richard and Myrna M.
San Miguel

We are on our second cover. A couple of weeks into fall every year the track has become clogged & our pool man can’t open the cover. When I try to schedule a service call, it takes two months (at $ 455!). I truly regret having allowed myself to be talked into the second cover.

Too understaffed to provide timely service to customers. I had a semi-​urgent problem and couldn’t get a technician out for days. Even then, I was given a 5 hour window when they would come out. Company culture doesn’t promote good customer service. They just don’t care. Anxious to look for another company.

So I changed my review from 1 to 3 stars. What happened next, I say is good customer service! So, turns out the owner did come out to check the cover and motor… but instead of looking at the pool motor, he checked the cover motor, which was completely operational. He was going to order us a new cover, freshly cut and replace it but did not address the broken slate nor did he say he would revisit for a look at the pool motor. Since this has been going on for a month, my darling decided to instead make an offer that was satisfactory to his needs. We would fix the slate and the motor and deduct a grand from the remaining balance. They agreed and we’ll be okay with the little bunch in the cover and have a little discount in replacing the slate pieces, that could potentially be a hazard, if one of them broke (and inevitably, they will one day, NOW…) So, if John is happy, so am I. I really think they should have insisted on looking anyway and at least asked the technician who came out if he changed anything in the back of the pool in our motor area. At least we would know what to look at! Our pool man is on it now, though. We probably won’t use or recommend this company, but if you’ve read this far, you should also know that Cover Star is the installation company and Cover Pro is the manufacturer. I just don’t like headaches. Do you? AND THIS HAS CERTAINLY BEEN ONE! But now it’s OVER!!!

Terrible about returning phone calls, communicating with customers and scheduling appointments. Once you search the web you will find more capable and reasonably priced alternatives to CoverPro.