Discount Tire Store – Okemos, MI

This place is great.
I came in nearly half an hour after they closed with a rear tire that was completely blown. I had tried to change the tire and put the spare on, but it was stuck on their extremely tightly. Try as I may, I could not get the tire off.
So, I hazarded the short ¹⁄₃ mile drive («hazarded» is a good word to describe it… this thing should not have been driven) after trying, unsuccessfully, to get the tire off.
In the rain.
Yes, I know that sounds cliché. But, it was raining. (thankfully, it didn’t start *pouring* until I got here… but, I digress).
What I really wanted was them to help me get the tire off, so I could change it and come back in the morning for the replacement.
Because it was late. And I know they wanted to get home to their families. After all, they all have better things to do than work on my car an hour after close.
But they were tremendously gracious — if there was any hint of annoyance in either the technician or the general manager, it wasn’t obvious to me.
And, after they saw that tire and my front one (which was also about to burst… but that’s a different story), they said they’d go ahead and replace them for me (which was going to have to get done anyways; hence, why I was planning to come back in the morning).
So, here I am, nearly an hour after their close and my car is in the bay, being worked on by a team who was willing to stay up and open, well past their obligated time.
I couldn’t recommend these guys enough.
My car is ready.
Adiós.

Have been going here for the last 2 years and slowly becoming more disappointed. I asked for them to change out three spark plugs because I couldn’t reach them and they said it’s not a good day and that I needed to get receipts for the plugs to match, rather than just pulling out one of the new ones and match the number. Then I was told about 1 hour 20 minutes until they can rotate my tires which was fine. I watched several customers go in front of me and finish while I sat in the lobby for for almost 2 ½ hours. I said something to the desk and it sounded that they forgot about me, completely rediculous and unacceptable. I doubt I will return for future business, I’ll go to discount tire next time.

I had a flat tire, which happened to be from a loose screw. The guys at Discount Tire were so nice and took care of it at NO CHARGE! I had never been there before, but they treated me like I was a regular. Will definitely go back when I need new tires!

Just got back from my first ever tire change on my car. I arrived at my 5:00 appointment about 10 minutes early as the website said and was told the customer for the 5:30 appointment was there so they would be going before me. I was told my wait would be 45 minutes, and that ended up being just the time until my car was in the garage. After 1 hour and 20 minutes I finally got my car back.
The staff seemed to do their job on each car in a timely manner and the manager was friendly, but the manager did not seem to care that I had set up an appointment and been right on time. What is the point in setting an appointment if discount tire just puts me in as any other walk in appointment? Also the person with the 5:30 appointment didn’t even have their car being worked on, they simply came half an hour early and stole my spot. I think I will be paying AFTER my car is serviced in the future, and I will try other tire dealerships that actually care about their customers’ time.

My tire pressure warning light came on in my car today. We brought the car to Discount Tire tonight at 6:45 to get the tires checked. Realizing they had closed 45 minutes earlier, we were turning around to leave when a young man (I want to say Chris. But I’m unsure) opened the garage door and ran out to our car. He shook hands with us and asked if we’d like him to check the tire levels. He filled them and wished us a good evening. This is the way to run a business! What a pleasant young man and what a positive experience. Thank you so much! We will definitely use you for our next tire purchase!

The worst customer service ever! Even if you have an appointment expect to wait a long time. My first appointment was over an hour late so I was given the assistant mangers card. He assured me that next time they’ll get in and out on time. Not true. I will never buy new tires here again or recommend it to anyone. Ever.

I’ve had similar experience with Leanne P.
My tire was punctured by something that caused the loss of pressure (indicator light on); so I made an appointment online. The next day, I found out that, that morning would actually work better than the scheduled time (5:30 PM). I called them to see if they could fit me in — they were very nice about it and explained that they didn’t have anything major that morning!
So I drove it in to have them checked out. 30 – 45 minutes later, they told me that a nail had punched the tire and… the best thing was… * drum roll*
IT WAS COMPLETELY FREE!!!
I couldn’t decide that I should peed my pants in elation or cry from gratefulness.
5 flipping stars.

I’ve had good experiences with discount tire at many of their different locations in michigan. This one stands out for me, due to one of their employees actually going out of his way to help me one day!
I had a flat tire in my apartment parking lot and was desperately trying to change it with a friend, and obviously on the struggle bus. A man driving by in the parking lot stopped and asked if we needed help. He said he had a better jack for me to use (since mine was pathetic and wasn’t doing squat to lift my car). I said yes and he immediately drove over to his apartment building across the lot, parked, and brought over his jack. He did everything for us! We just stood back and watched. He completely changed my tire and even checked the pressure in my spare. He said it needed a few more pounds and that I should drive it right over to the discount tire and that I could leave it overnight and they would take care of it in the morning since it was a sunday night. When I asked «really? are you sure I can do that?» he said «Yea, I work there. They’ll take care of it.» I asked for his name, and it was Michael.
I thanked him over and over and went to put air in my spare and rush it over to the discount tire since my spare also had a small leak and wouldn’t last me long. We left it there and the next day went back over to get everything straightened out, sure enough by the morning even my spare was flat. The employees were so helpful and in the end they repaired my original tire and put it back on all for FREE. As long as the tire is repairable they always do this for free and then just send you on your way.

These guys were really nice and said «come on in!» when I called to ask if they could make space for me that day. Within a half hour they had fixed a puncture in my tire AND didn’t charge me a CENT! :)