Advantage Rent A Car

This experience has been a nightmare. They didn’t have the right information and Wendell has not been trained to do his job. This is ridiculous. I have been here for 45 minuted because the proper information was not on my reservation. I will never use advantage again. They can’t even train their employees to do their jobs properly. It’s really a shame.

Three words sum up this company — BAIT AND SWITCH. I reserved a car and upon arrival I was told that all they had available were minivans. That wasn’t acceptable and I told the agent so. All of sudden they had SUV’s available, but it was $ 200 additional. I said no. The $ 200 became $ 100. Nope. Now she offered $ 70. No. I finally got her down to $ 48 which I accepted only because it was late at night and I didn’t want to go back to the airport to check with the other rental companies. While the agent was very nice and sweet, she followed the apparent company policy of trying to get as much incremental revenue out of the customer. Shameful!

First I will preface my comments by saying that I use rental cars often in many cities while traveling. Advantage is great in Albuquerque NM. This was my first time traveling to OKC. I was not aware they were off-​site which in the interest of time and efficiency was a big hassle. I had a biz appt in OKC an hour after landing there. Next there was only one desk person. It took 1−½ hr waiting in line at their rental office to be served. The counter person was very nice. She said that they were short one person. Perhaps as OKC is a small town with a small airport the rental companies are not equipped to handle «busy days/times»…Regardless, OKC airport is building an off-​site terminal of which I think that all rental agencies will be housed there. It may be a big improvement if they hire sufficient staff. After arriving home I discovered I lost my appt book so I called them to see if I may have left it there/​rental car. I had to leave a vm. No one bothered to phone me back as to whether they found it or not. How rude, impolite or lacking in training.

Always friendly staff and fairly quick and reliable service. I’ve used them more than once and will likely use them again. Their shuttle picks up/​stops off at airport 3 min away.

If I could give zero stars, I would. Made a reservation for OKC, arrived only to find out that like many others here, all the cars were gone… what’s the point of making a reservation if the cars are given out on a first-​come-​first-​served basis? Although looking at these other reviews, it may have been a blessing in disguise. It’s also pointless to call either the corporate or local office. Corporate told me «if I made a reservation, there should be a car available»… which of course there was not and the only thing they could tell me was to call the local office. The local office basically told me «tough luck».
Ended up renting through Thrifty (actually IN the airport btw, unlike Advantage) and it worked out much better. Both Thrifty agents were very friendly and helpful and mentioned «this kind of thing happens with Advantage ALL THE TIME»… this is more than a buyer beware. avoid this company at all costs!

This is the worst car rental EVER, why make a reservation? They give your car away and don’t have anything… I mean NO cars available. Really? And the «lovely» girl that answered the phone IS BEYOND unhelpful. Worst experience I have ever had.

Here is the letter I have sent to the Advantage Customer Service Department…
I had a reservation for a car at OCK. When I arrived at the airport, A) there was no signage as to where to get the B) Shuttle that I was not aware of that I needed to catch to the C) Advantage location that when I arrived only had 2 cars available for the three parties that were on the van. The gentleman who picked us up seemed reluctant to take all of us to the Car agency and D) did not speak up that I had actually been the first of the three to hail the shuttle. Being the nice person that I am, I agreed to go back to the terminal to get a rental car from Alamo which I was informed would E) have my reservation when I got there and that F) they would honor the same price as my Advantage reservation. When I got to Alamo, F) not only did they not have my reservation, it was going to cost nearly double…$ 600+ dollars to rent the car for the week that I needed it. I also learned that this is a relatively common occurrence for your company and that If i had arrived any later (which was still within the Hours of operation of 5 AM –Midnight) that G) there would not have been a shuttle there to pick me up and H) I would not have been notified in any way that I would not be getting a car from them. To me. this seems to be horrendous business practice. Additionally, I have been forced to spend additional money on a car that I should not have had to pay. I am beyond upset at this point. I should be asleep but i just can’t believe this actually happened. The more I think about it the more upset I become. I am here for a job and the fact that I am now out of pocket myself, more money is just not acceptable. There is more but that is all i can put to paper at the moment. (A truly disgruntled non-​customer)
Additionally Dollar Rent A Car was quite hospitable to my plight at the airport. They worked with me on this problem and I was able to get a rate pretty close to the one originally quoted by Advantage.
And PS, the man who drove the shuttle wanted to try to avoid going near the pick up/​drop off area when taking me back to the terminal in fear that there would be someone there expecting to pick up their rental car.

although receptionists are nice, it is NOT worth renting a car through them. The car I rented was 5 bucks cheaper than other places but I would rather pay extra five bucks and avoid all the waiting I have to go through.
First after I got out of the airport I had to wait about 15 mins for the shuttle to arrive, there is ONLY ONE shuttle driving back and forth to take us to the rental place which is 5 mins away. Once at the rental place there were only 2 receptionist who are handling new rentals and returns so if you have to return your car you have to wait in line along with everyone else and wait for your turn.
In my case after I got all my paper work settle down they told me to wait for a car to arrive since THEY WERE OUT OF CARS after a car was returned, then I have to wait for them to mildly clean it… finally after about 15 mins I got a car… total waiting time about 1 hr… WASTE OF TIME!!! If you are willing to sacrifice time for money then this is the place other wise DONT! I would never rent a car at this place again…

Off site center. That was the one negative, and they did NOT communicate that as/​before I rented the car. Great busdriver — Gus. Staff was kind and did not try to strong arm me into buying a gazillion add ons. Great Price Plus Good Service Minus Off Site center = I’ll go back to rent from them.

The WORST EXPERIENCE EVER… The manager at this location was insane. He starts arguing with the customers and dosent allow customers to talk. The staff at this location are far mature than their manager. I have seen bad review before that their customer relations are poor and pathetic. But I had no option as my regular rental Enterprise is closed on Sunday. I also expressed that why are these bad reviews to the front desk clerk and she tried to convince me. Finally it happened the same to me as what I read in the reviews. I was told I will be called back about over charging my card at 10 and no one returned the call. I called the office and spoke to the manager and he told he will give me a call back after talking to their staff, and he neither returned the call until I ended up to drive back all the way to the office and wait for 45minutes to meet the manager. He then sends out a receipt with improper charges with his staff. As i requested to talk to him, he came out with an angry look and smashed down to conversation and even threatened to charge me the refunded amount. I printed the reviews and showed him what was their performance since last one year and he simply said «I would not bother about the customer reviews»…when you dont bother what customer says, then for whom are you doing business with… I was totally shocked. There’s a lot happened and I sincerely advice not to prefer this Advantage Location (S Meridian Ave, OKC).

So far they don’t have cars ready and several of us are waiting. I booked through Expedia and had no idea that the location was off site from the airport. An older woman got charged $ 40 for buying their «gas» and was told $ 1.19/gallon but not informed the car had to be returned empty to benefit from this. Definitely not doing this again…

I needed an inexpensive car for the weekend to drive to Texas. I reserved a compact car online and prepaid to get a cheaper rate. When I arrived to get the car the lady asked me what brings me to OKC for a few days and I explained what I was doing. She exclaimed you’re going by yourself? I replied yes and she said that since I’m going to Texas I should upgrade to be more comfortable because none of the compact cars have cruise control especially with the severe weather we would be having today, I would be better off with a bigger car. She offered another car that she said was normally $ 100 a day but she could do $ 15 a day for me and told me about all the fancy things it had that I would enjoy. I thought hey for only two more dollars a day than what I paid why not upgrade but I asked her what my difference would be that I would owe. When she said $ 69 I said never mind I’ll stick with what I have. She replied that she would have to clean the compact for me because the people who clean the cars don’t come in into 8am (my reservation was for 6am). I told her that I didn’t understand why the car I reserved was not clean and ready to go. She said she didn’t know what happened yesterday because she wasn’t there and she apologized. After declining all the recommended options she got me my paperwork and went to clean the car. She said it just needed vacuuming. Once she pulls the car up front she tells me the gas tank is a little below half and that she made a note of it so I don’t have to bring it back full just to a half a tank. Again she apologized for it not being ready. She told me I was good to go and I pulled the car to a parking spot to get my things from my mom’s car and inspect the vehicle for damages to make sure I wouldn’t get charged for them and that’s when I noticed that the hood of the car and window had bird poop on. I decided not to say anything because I wasn’t trying to impress anyone with a clean car and I was already running behind schedule due to the delay for cleaning and I knew I would also have to stop for gas so I wanted to get on my way. The Hyundai Accent was a nice ride except when I was getting up to those high Texas speed limits and I felt like the car was going to lift up off the ground due to its lightness I suppose. The car did what I needed by getting me to Dallas and back and I didn’t even miss having cruise control. On the way back I had the same amount of gas left as what she gave me the car with so it worked out perfectly because I didn’t feel I should bring it back at half a tank when that is not what I left with. When I returned the car I told the same lady I spoke with before that the car was fine and that my only problem was the late start I got due to it needing to get clean and me needing to start off my trip by getting gas. She apologized and that was the end but I feel like I should have been compensated in some way for the inconvenience.

I booked my car with this location at a great price for a week rental. After reading the reviews of this location I see why it was too good to be true. I Decided to cancel my reservation and go with another company at the airport. Thanks for the heads up.

This agency is not located at the airport, you have to take a bus ride to pick up your car which is why the car is cheaper. Any car rental company which is located at the airport has to pay an airport tax which is passed on to you the consumer.
So if you don’t mind the 10 min complimentary rid on the Advantage rent a car bus to pick up your car then its worth it. But they are slow, so when heading to the airport give yourself plenty of time to drop off the car and wait for the bus pick up which could take up to 10 min wait.

Pricing is good, but really bad organization and zero attention to customers who are returning cars. Not acceptable.

Had two really good interactions with this company, and both times were really positive. Staff was social and helpful, and the car was always ready and quality. I signed up for the rewards program and hope and plan to use them again!

Sometimes I wonder if went to the same place as some of the other reviewers. I’m an attorney with a corporate account with Advantage and I had my first experience with the OKC agency on a week rental Sept 7 – 14, 2014. I’m a fairly seasoned traveler and have dealt with rental car companies dozens of times over the years and am pretty much versed in what constitutes a bad experience. This was NOT one of them. I originally booked for 4 days but had a change in plans on day 2 went back to arrange a weekly rate. Jason Turner, the manager couldn’t have been more helpful. All the clerks (and shuttle driver) I interacted with were polite, professional and quite helpful. I like the agency being off airport as I don’t have to pay the airport concession fee and the wait for the shuttle was very minor compared to other locations I’ve been at. I had my pick of cars and the walk around was thorough and accurate. The rental car itself was well maintained and as I told the counter when I turned it in, this was the first time in over a dozen rentals I didn’t have a «squawk» (something that needed to be fixed and I drove it all over OK/​TX that week!) From anyone that is used to renting cars regularly I can assure you that «pushing the insurance» is an industry standard and I didn’t find this agency’s attempt any more/​less annoying than any other agency I’ve used. I politely say «no insurance» and «I’ll fuel myself» and cut through a bunch of script. In a nutshell, they have replaced my prior rental agency in OKC as my new «go to» account thanks to the service.

I bet they will start explaining their policy now. I did receive a refund. I guess I am not as dumb as you thought Kat.

«Residents are more than welcome! Bridal suite is occupied.
Reasonable charges (plus some little extras on the side).
Charge you for the lice. Extra for the mice. 2% for looking in the mirror twice.
Here a little slice, there a little cut. 3% for sleeping with the window shut.
When it comes to fixing prices, there are lots of tricks he knows.
How it all increases! All them bits and pieces! Jesus, it’s amazing how it grows!
Master of the House: quick to catch your eye.
Never wants a passerby to pass him by.
Servant to the poor, butler to the great. Comforter, philosopher and lifelong mate.
Everybody’s boon companion, gives ‘em everything he’s got.
(Dirty bunch of geezers! Jesus, what a sorry little lot!)»
I’ve never seen a car rental company base their business off a Les Misérables character before. I ran into car trouble and needed an emergency rental, so I had to get one from here. Yeah, it was a reasonable price, but…
The clerk went over all the optional bits and put in that I declined them all. Looking at my contract now, they’re all pretty clear: «You agree to be responsible for all damage to, or loss of, the Vehicle.» «You decline to purchase SLI, and you agree to be primarily responsible for all damage or injury cause to others or their property.» And so on. Now, there’s one for which I didn’t get an option: Fuel Option. You have to accept it to rent. It’s worded:
«You agree to purchase FPO from us at the beginning of the rental. No refueling fees will apply if you return the Vehicle with less fuel than when rented, and you will not receive a credit if you return the Vehicle with more fuel than when rented.»
I’m trying to put my English degrees to good use on that one. Very Lewis Carroll. Oddly enough that one is conspicuously the most convoluted, verbose and vague. Whoever wrote that must either be a forest troll that is quite good at tricking women into marriage, or is the behind-​the-​scenes senior contract writer for the Faustian Mephistopheles. When I read that interesting clause I already felt suckered.
In any case, they were slammed when I dropped off the car. Mine was due in at 7 and I had it there at about 6:45. Just to cover my bases, I took a pic of the storefront and time-​stamped it. I will give them credit, as they charged a late fee and removed it because she couldn’t get to it. I called to confirm, because even that item was confusing on the invoice. The girl was pretty condescending about it and pointed out that fuel option, saying that it had less fuel than when I returned it, therefore I was being charged for a full tank of gas because I didn’t fill it up. Mind you, it was down ¹⁄₈ a tank and the way I interpreted that garbled bit was that I already paid for a full tank regardless. Something tells me I would’ve been out that money anyway. Funny thing, when she kept snidely telling me to read this invoice, I pointed out that she should try to make some of their language clearer… but she was finally at a loss for words. Then she went back to her holier-​than-​thou attitude.
If it weren’t for desperation, I would’ve shopped around more. The final price ended up costing me twice what they advertised. Based on other reviews I’ve seen, if you rent from here be prepared for the above Thénardier treatment. The girl said «when… if you rent from us in the future» and I have to give her credit for catching her grammatical error. When is definitive, if is conditional. I will not be renting from this company again.

Absolutely no star for this place. It’s in Oklahoma, and they can’t even afford a spot at the airport. Haha!!! It’s the most pathetic car rental I have ever seen. Their car standards are lower than the regular standards. It’s the only car rental that told me it’s not legal to rent a car without purchasing insurance. They are so desperate to push customer to buy from them. Avoid them for your own good.